99 Acres — not getting the services after the purchase of packages

Address:	560100
Website:	www.99acres.com

Hello,

I am writing this email with a lot of frustration and disappointment. I have purchased the platinum listing for 1 year for an amount go 7000+ in 99 acres, for first 4 weeks i was getting good responses as my listing was on top slot on the search criteria. But once that period is over, my listing is moved to the last pages of the search and it’s not visible for any buyer unless they go to the last pages of search which is an unrealistic scenario. If the purpose was to put the listing in any of the pages then why the hell i should pay for platinum services.

I can see a lot of listings which are not platinum or not even verified and coming ahead of my listing. How can those unverified listings get priority over my platinum listing.

I have raised multiple complaints on this last week, but the response from the customer service was pathetic. They don't even care about the concerns of customer and they just try to prove their point without even understanding the actual issue. For example last week when i raise the complaint my listing was on the 6th page of the search and now i can see that on the 10th page. And today i cannot even see my listing even on the 25th page of search results when i search using the locality. I stopped searching after 25 pages as no buyer will go that much to see a property.

I had purchased the plan after getting a lot of promises from the executive who was talking so nicely before i purchase the package and even promised me that he will be there to help me in any concerns, but the moment i paid money he just stopped responding to my calls and messages which just shows how you guys value customers in reality.

I need a quick resolution on this and need to get the services as promised or else give me the refund on the payment immediately. Expecting a response on this complaint

Property id : z42636881
Website : www.99acres.com