[Resolved] Aakash Institute — jee fundamental course

Hvim

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600119

Sir my two children have enrolled into jee fundamental course in Aakash institute Medavakkam Chennai this year in the month of April 2018 . We paid lump sum of
Rs. 1, 25, 271 and Rs.1, 29, 678 for the first year for both of my children apart from security deposit of 5000 separately for both of my children. Due to not able manage the timings they have withdrawn from the course at then end of 2 term ie before 3 rd term gets started. Hence the I have asked them to refund the security deposiit of 5000 along with the third term fee of 34000 for each of my children separately wihich cost totally 10000 as total security deposit and 68000 as total term fee. I was asked to submit request letter mentioning all the details. Hence submitted the request letter on 10/09/2018. Then no response. After called up many times through phone, I went to meet branch manager. He said he will do needful and asked to submit a form . I submitted the form with the date 10/09/2018 . This happens on 20th September 2018. After that till now they are telling they have sent the letter to head office and today when I called again telling that they can not refund the term fees for both of them . Only security deposit would be refunded after some time and asked me to come and submit another written request. Sir help me to get the refund of 3rd term fee. Enclosed receipt of term fee paid on 30/03/2018 for 2 children separately apart from security deposit of 5000 for each separately. Kindly help to get refund of third term fee along with security deposit of each of my child as I found very difficult to pay such a huge amount and till now not getting
Any proper communication Of the same . Would be grateful if you could really hel me

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Nov 16, 2018

Complaint marked as Resolved

Aakash Institute customer support has been notified about the posted complaint.

Oct 10, 2018

Updated by Hvim Help please

Oct 11, 2018

Updated by Hvim Thank you sir. Would be grateful if I get an update from them at the earliest. I was told that my children can not attend the classes from 10/09/2018, on which I had given a request letter of withdrawal of the course to Aashka branch. Since then they haven’t attended the classes

Oct 12, 2018

Updated by Hvim Sir
It is a 3 term per year course, started from April 2018 and ending dec 2018, consists of 3 term each 3 months
My children had attended till August 2018. From September they couldn’t attend . I submitted the request on 10/09/2018 . Only 5 months attended the course. Remaining 1 month in 2nd term as well as complete 3rd term fee of my both the child is with them only Today when I contacted them I was told that rs 18000 for one child and rs 12000 for another child will be returned back. I don’t know what happened to the caution deposit rs 5000 per each too. 4 months amount they want compromise with just 12000 and 18000 only . I asked them to send in email which they communicated me over phone. But till now no response.

The fee detail breakup for each term of my children which given by at the time of joining shall be produced if necessary.
As per that,
Child 1 : third term fee details
Tuition fee 17622
Technology fee 7906
Exam fee. 5310

Child 2: third term fee details
Tuition fee 19168
Technology fee 7906
Exam fee. 5310

Apart from that 3rd term or 3 months fees, my children didn’t attend One month class in 2nd term too.

They have to refund total caution deposit 10000 also.

I am not able understand how the accountant told me over phone that only 18000 (child1) + 12000 ( child 2) will be refunded. Requesting You to kindly intervene and help me To get my money back .

Oct 13, 2018

Updated by Hvim Sir today I received a mail from branch office that they can’t refund and forwarded the request to head office. Yesterday only they told that they will refund some amount . They forwarded the request to head office as mentioned in mail
It is already one month over to send this reply from branch office. Now they are telling in mail to wait for another 20 days more. When I submitted the request letter on 10/09/2018, they told that will calculate and refund for remaining days from 10/09/2018 . They are keep on changing their statements. Attached the mail. Kindly help me .

Verified Support

Oct 15, 2018

Aakash Institute Customer Care's response Dear Parent! Your PSID is hidden in the screenshot. Please note that for any payment related issue, PSID is required so kindly share the same.

Oct 15, 2018

Updated by Hvim Pid. [protected]

And

Pid [protected]

Oct 25, 2018

Updated by Hvim Any updates please. Till now haven’t received any updates??

Nov 16, 2018

Updated by Hvim Hi

I received one cheque as refund for one of my child . It was told that the cheque came for one child refund amount. I haven’t received another child amount as refund. Without that how this complaint got resolved. More over where do I get my security deposit amount for both of
My children.

Kindly clarify and refund
1 another child course fee paid
2 security deposit amount paid for both of my children (10000)
3. I was told the cheque which I got as refund for only one child . They have shown me the name also.

Nov 18, 2018

Updated by Hvim Hi the issue is not resolved 100%. Aakash is not yet completely resolved the case and how do you close with completely resolved. Please clarify my another children fee and security deposit of both my children . Don’t cheat us by paying some amount and updating us with resolved

Dec 22, 2018

Updated by Hvim Hi my sons security deposit 5000 each is not yet refunded. When I asked, the refund will be provided once the course schedule is over. I don’t know when the child discontinued, when they are not refunding