I have enrolled for online digital class on 21st may 2021 and due to Covid situation I have paid Rs.34968.71 online. Aakash sales person Mr.Pankaj Dudeja co-ordinated through the process and and inform me about the online classes and access of Aakash Digital online Videos which will be available till the next NEET exam which was held on 17th july.2022 and I have been informed that I will receive the recorded videos and study material also in case of non-availability of internet. So my assumption was that even if she does not watch online videos she can watched it later on according to her time availability or her schedule. Since my daughter was in her board last year she did not watch any video neither the CD as she wanted to concentrate on her board studies of 12th ISC. Now when she wanted to take a drop and study for NEET 2023 exclusively but the videos are showing expired. I contacted customer care and they inform me that we can not access online videos as well as the Recorded videos of CD. if we want it again then I have to pay for that recorded videos again.
First of all your sales person should have to inform the parents in detailed about all these your business tactics but they knows how to loot the normal people in the name of education. When we purchase any CD from shop then that CD belongs to the purchaser forever so if I have paid for your recorded videos around 35000/- then those video have to be accessible to us forever. I am not asking for updated videos or latest online videos but the recorded one which we purchased.
If your sales person had inform me this at the time of purchase then I would have not purchase it only. This is kind of a greediness to cheat the normal parents through false advertisement and inadequate/ inappropriate information. Was this information helpful? | 
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