Aakash Institute — Non updation of fee receipt

Sir/ Madam
My son Hrishikesh Mishra enrolled with PSID [protected] at Kapoorthla Lucknow branch. In the month of Nov 2020 Madam Risha has blocked my son from attending the classes without any prior information or notice. On contacting her she told that I have not submitted second installment of which was due in the month of Oct 2020. I immediately provided UTR no. of NEFT done by me with screenshot on her WhatsApp and after rechecking she confirmed me back in positive as the second installment was paid on 08 Oct 2020.
But she never bothered to rectify the same at her branch's system. Repercussion of which resulted in one more phone call on 08 Mar 2021 this time made by Madam Anuradha of the same branch, she directly talked to my son and rudely threatened him for blocking his classes next day as one installment of Oct 2020 is due.
My son again fearing the blockage of classes paid the fees by mobile banking.
Next day when I gave the same proof and details to Anuradha Maddam which I had given to Risha Madam she said that it was not her fault because earlier I talked to someone else and not her.
On 15 Mar 2021 I provided all details like canceled cheque of bank account,
copy of Aadhar card and a written application which were asked by Anuradha Madam. When I enquired about my refund status on 23 Mar 2021 only then they asked me to submit bank statement from Oct 2020 to Mar 2021.
While talking both of them never accepted fault on their end and Madam Risha even told that if I won't give account statement she will not refund the money. Their behavior was totally unprofessional, rude, non- cooperative and egoistic.
Hence you are requested to look into the matter and resolve it sooner possible.