Aakash Institute — Refund due to unsatisfactory services

Address:

, House No- 210/A

I have submitted withdrawal application on 05 Aug in respect of my daughter
admission name- shreya singh, class XI, descr1012rcc-a2208382, psid-
7324441. Initially my refund application was not accepting by branch
stating that your admission taken by byju and byju representative who
initiated my admission stating that refund will be processed by akash
institute branch. After 2hours request with branch and byju representative,
my refund application acepted by branch. I have not received refund even
after 10 days of lapse. Today I once agin visited to branch Chandigarh, he
told that zero amount showing in system.we will not refund till amount
reflected in the system. Then I met with BM. Initially he also told that
your admission done by byju representative and he is responsible for
processing the case for refund. I told him that I was visited to your
branch on 31 July around 1300pm where Mr ashutosh met me and discussed on
admission process. He told me that due to heavy rush due to Sunday, pls
visit again after 1700pm and I will brief you total details. I expressed
unwilling to come at 1700hrs then he told me that I will visit at your home
after 1700hrs. He come at 2000 hrs and I have paid full amount for two year
course for non medical. After dissatisfaction of service, I have submitted
refund application on 05 Aug. I could not understand that byju and akash is
one institute for admission but on refund, both are different. If it is
true then I have been cheated and a case of fraudulent. Pls look into the
matter honestly else I have no option to register a FIR for fraudulent case
and move to consume court. I need urgent refund. Request to inform me
urgently.

I have complained on [protected]@aesl.in. reply rec'd as
We are happy to share that your Service Request for Ticket Number 00628016 & Subject Refund has been resolved.
Hence, we are closing this!

Again msg on grievance cell at akash institute as
I have not got any information about refund. It is not understood that without any information, you have closed my complain
What's grivance you are addressed
Reply not rec'd. I have visited akash institute Chandigarh 3times. Not replying. Telling that it is under processed. I have paid my hard money Rs 195000 and getting refund.
Pls help me