Aakash Institute — Telling all the trash and taking admission

I joined aakash digital on 11 August. Before admission a person called me from aakash and told me that there will be no direct offline classes until you finish you jee exam (till January) . The only choice for your preparation is aakash digital, he said. He also said me that you will have special care, you can prepare even without your school and you'll get ur books by 2 days... Etc. My parents and me believed him and paid the first installment of ₹16200.after joining I came to that all the things told by him were lies. I did not received my books till now(25 days) . And from the starting am facing many technical problems from aakash.

And after 10 days govt decided to open schools, so I requested to refund my money. But there is no response from their side. Am call calling them daily and they are telling some other reasons and neglecting this issue. 16200 is not a small amount for middle class people. Please refund my amount.