ABN AMRO Complaints & Reviews

THIS LETTER WAS WRITTEN IN 2009 FOR WHICH I AM BEING HARASSED NOW FOR PAYMENT. THEY HAVE NO DECENCY AND MANNERS AS TO HOW TO SPEAK TO CUSTOMERS. YES THEY ARE HOOLIGANS.

17.01.2009

To,
The Manager - Credit Card Client Response Unit.
ABN AMRO Bank N.V.
P.O.Box 418 – GPO
New Delhi -110001

I, A Nanawatty am a holder of your Titanium Credit Card since last two years. (present Card No.5XXX XXX0 XXX5 XX80). Being aggrieved by your service I have no option but to write to you. In the begining I was holding your "Freedom Card". Then I got a call from your representative stating that I was being chosen for " Titanium Card" offer and I would have to pay " ONE TIME" life membership fees of Rs.3000/- - Rs.3500/- for the same which I paid and I was given a Titanium Card of your bank. Subsequently, if you go through my records you will notice that my account was good. In the month of November, 2008, I got my statement dt 17.11.2008 in which Rs.2000/- was debited on account on "Membership Fees". In the end of November, 2008 I again got a call from your Representatives offering me a cheque of Rs.5000/- against points earned by me on the card. She further confirmed my address for delivery of the same. Further she also offered "4 Seasons Club Offer' for Rs.4999/-. which I was hesitant to take. However, your representative was insistent and said that she would give me the offer by debiting my card with Rs.4999/- and if I do not take the offer within one month, the same would be reversed and I would not be entitled to it any more. In the statement dated 17.12.2008 I was debited with Rs.4999/- and AGAIN for MEMBERSHIP FEES of Rs.2000/-. (Total o/s showing Rs.10669/-). I spoke to your representative in the month of December over phone no.[protected] and I was forced to pay Rs.450/- the minimum due amount.(receipt No.KOOMIN 43788 dt.20.12.2008) When I told him about "One Time Life Membership" fees that I was told to pay in the begining and which would not be charged again, and that since I was not interested in the 4 Season offer the entire amount showing outstanding should be reversed, he assured me that he would place a " request" to the bank for the reversal. On 11.01.2009, I got a call from the collection department stating that Rs.10669/- was outstanding. When I provided the details of my earlier conversation in December, I was informed that no such "request" could be made by anyone on my behalf excepting me. I then placed a request with your Customer Care, Kolkata office the same day for the reversal of the entire amount which was charged wrongly.( Request No [protected]). On 14.01.2009, I again got a call from your Delhi office saying that I have to pay Rs.1403/-. I again explained my predicament. This time Mr. Puneet Sharma was on the line.

He assured me that if I pay Rs.1403/- he would personally request the bank to reverse the charges wrongly debited to my account. The minimum amount of Rs.1403/- was paid vide receipt no. KOOMIN 47057 dt 15.01.2009).On 15.01.2009, I was told that the "4 Seasons offer" cannot be cancelled and I have to pay the amount. On the 16th January, 2009, I receive a message stating that only Rs.2000/- Membership Fees has been reversed and nothing else.

I am aggrieved by the following matters :-

1. At the time of offering Titanium Card by falsely representing that the membership Fees was for a Life Time Offer

2. By offering a cheque of Rs.5000/- in November, 2008 which was never received by me.

3. By offering "4 Seasons offer" and not disclosing the correct facts that if taken it cannot be reversed.

4.By making me pay Rs.1853/- on charges which were not leviable.

5. By falsely stating that they have forwarded a request to you for reversal of the charges.

6. By harassing me over phone to pay the charges which I paid under "protest".

If this is the way your Organisation works, which it does I am sorry to say, then I am not interested in keeping your credit card.

Beneficiary name - onkar chadha (Huf)
Dob :[protected]

Abn amro
Abn amro had offered credit card (I don’t remember the number voluntarily foc against onkar chadha (Huf) account maintained with new delhi branch. The credit card never-ever used in the first year from the date of issue. However, you had demanded a yearly membership charge which i has refuse to paid to for the card was given by you and accepted by me explicit that i will pay as use the card - no membership fee etc. The outstanding amount, the best of my memory relates to the yearly membership fee.

Since i don’t have credit card number any longer please provide me the abn amro credit card number against which a principal amount standing still remains rs: 595/- despite having made the final settlement against payment in cash amount to your payment collecting agencies more than 10 year ago.

Unfortunately this petty and untenable amount shown against my name has been carried forward by successive banks taking over the ownership of erstwhile abn amro's assets and liabilities - with final resting place in hand of kotak mahindra bank who seems to have created a new member name phoenix arc and account number r1cp290907.

The total amount claim now stands rs: 6190/- the difference being principal amount and over riding interest components.

I am being exploited by cibil in the guise of said written-off, yet shown as outstanding, willfully to spoil my creditworthy. There is the reason behind it to illegally and un-authorially extortion of not only this amount but demanding as much as rs; 1 lakh by some ghost lawyers claiming the settlement of petty amount mentioned earlier otherwise spoil the credit worthiness. It appears cibil itself is selling this and similar information, hand in glove, with purported extortions and who seem to running very thriving business by taking gullible credit card holder to ransom money – and i happen to be one such victim - with the looming threat of spoiling not only someone creditworthiness but reputation as well.

You are requested to resolve this matter immediately. Meanwhile copy of this mail is also being sent to the governor mr. Urjit r patel by his name so that this and similar matters are investigated by the rbi for authorizing cibil and similar other worthless rating agencies.
Thanks in advance

Onkar chadha
Mob: [protected]
Cc: dr. Urjit r patel
Fax no:[protected]
Cc: cibil
Fax no[protected]
Cc: mr p. S. Manoj
E-mail id: [protected]@sidbi.in

There was a dispute with abn amro bank regarding credit card which i was using. This matter pertains to 2005. Whatever dues were reflecting i had paid in time. Some reversal of charges was supposed to be done by abn amro bank. I had mailed them and had verbal discussions and assurances being given that this would be sorted out. After that no communucation came from their side. Now after a gap of 13 years have started getting calls from abn bank officials asking for some outstanding payment and using all sorts of pressure tactics and use of derogatory remarks to forcefully take money from me. I wanted to speak to some senior concerned but not able to connect with somebody who would look into this matter.

I have started getting calls from mumbai abn amro credit card division stating that i have used their credit card and i need to pay out standing bill. They say the card was issued 10 years back.
I have not received or used any abn amro card in my life, but still i am getting calls from their executive to clear the due.
I dont understand how come after 10 years, they suddenly remembered that there was some amount due....

I am getting calls from delhi abn amro credit card division stating that i have used there and i need to pay them money. Also, they told me that a case has been registered in delhi court for which i have to talk to a lawyer in delhi. These people call me every now and are not polite. I have not used an abn amro card, let them prove that i have used the card and i am willing to pay.

Hello,
I had explained and asked the abn amro team in 2003 or 2004 itself which was confirmed to close for the unapproved charges that was levied on my card at that time.

Also explained this to kotak team's several members but still they haven't provided the clearance to cibil.

Can you help me in clearing the dues at the earliest.

Thank you,
Aravind

This is regarding fraudulent calls stating your bank name from number ‭[protected] to my colleagues, family and friends. They are directly challenging my authenticity by calling me fraud, whereas i have never taken any credit card services from your bank.
Even after asking the details they are unable to provide. The credit card number or pan number and even mail id they don't have.
As they have directly hampered my reputation at my work place for the fraud i have not done, my next step will be legal action against your bank.
This is to bring to your kind notice so that you can take necessary action and provide me all the details.

Regards
Sakshi thapa

Hi. My name is geetha ashok.
I received a call from phoenix trust on behalf of abn amro asking for a full and final settlement for my credit card (Which i already paid years back) to get a closure letter from the bank, which is taken over by kotak mahindra now. I got contacted by an advocate named suresh saying he will negotiate with the bank regarding this, since i've already paid once. I went to their office and paid the remaining money through a cheque on 15th march 2018, and i have the transaction id as well. The money is debited from my account, and i am yet to receive the letter.
And two days back i again got a call asking when i'm going to pay the amount.
If this is how its going to be, i won't think twice before going to the consumer court, and i have friends in media who would be very happy to help me.
Awaiting your reply at the earliest.
Thank you.

I was using ABN Amro Credit Card and closed Now I want the card what should I do? my mail id is [protected]@gmail.com and my Mobile no 91-44-[protected] my name is krishnakumar c s will you please suggest me what to do??? I was using abn Master credit card ( Freedom) my d.o.b. is 10.10.1968. and my mother's maiden name is S.Meenakshi Hope this details will enough for your goodself to trace my account and my address is 9/3 Vyasar Street, East Tambaram, Chennai - 600 059.

It’s is strange to my knowledge that evean after clearing all dues in 2009 still my credit cards account is showing overdue amt of ₹49836 on 27.02.2018
I m attaching my payment receipt for your reference

As per cibil account is sold to Phoenix arc and now Phoenix arc is expecting full amount to clear my overdue and increase my cibil scores

I hv used abn amro credit card in 2005, also i closed my all due from sbi credit card with dd recd from sbi credit card authority, now in cibil report abn amro is showing loan (What i never taken) and pending balance.

Now a day i don't remember the credit card account detail. Only get detail from cibil date opened[protected] and due amt 7894
Pan card no : ahcpa6995m
Pleas support to close it or query [protected]/[protected]

I am receiving several calls from a lady named divya saying that she is calling from abn amro bank and my dad had used a credit card in 2007 and there is an outstanding amount. This is ridiculous as my father doesn't remember using any credit card and this was 10 years back for which no calls or notices were received from bank. And she is continuously calling on my no and my office no and other office member too. She is using slang language and harassing everyone in the office.

I am going to file a complaint now if i or my father get any more call from them.
Numbers are +[protected], +[protected], +[protected] and a few mobile numbers [protected] and [protected].

I see many people facing the same issues and calls are received from the same numbers. Surprisingly many cases happen to be from 2007. I wonder if this is even from an actual bank or they do this for extortion of money.

Hi

I am Jitendra Wasnik from Mumbai had received the ABN AMRO credit card bill of zero amount (given as attachment) on May 2007. I have got the bill for the credit card which i never received. Through the bill I have called customer care in Chennai that not received my Credit card then they assured me that you will receive your card in a month. After some days i have received Credit Card PIN then i have called again to customer care. They gave me Docket no. of Overnight Express Courier services( written on PIN i received). And finally i got the card (attached) but after checking the same bill I came to know that the card is not a main card but add-on card. Again i called customer care for that then they told me that they need time to check that. Almost four months I have not received any followups. Because of this I never activated or used the card which i got. Apart from first bill i never received any further bill so even i stopped calling. After 10 yrs when i went to bank to apply for loan they said ur credit report is bad default payment of credit card by phoenix arc. Since 15 years I am using Same mobile no. and no default payment yet. Just because of your bank's false report my CIBIL record is bad. I am giving all the details of the card as an attachment,

Dear sir
Gujarat housing board ke antargat gota me mene 1.5 year pahele form bhara tha... Lekin drow me nahi laga tha... Lekin abhi wo makan bik rahe he... Jab ki 7 year tak becha nahi ja sakta tha... To muje bhi lena ho to me kese le sakta hu or me kaha jake is bare me pata kar sakta hu muje uski detail chahiye plz send my mail id...
[protected]@gmail.com
Thanks... S

My father has taken a credit card for ABN AMRO 10years back.
He could not pay the whole outstanding amount, however he have paid some amount and for the remaining amount our lawyer sent a letter to the bank that he cannot pay the whole amount. We can come to a settlement. Now someone from bank named as Rakesh (ph no. [protected]) is constantly harrasing me. He has called up to some people in my office and said that I am facing some financial legal matter. Whereas the loan was Not taken at my name.
My father is already ready to do a settlement in installment basis. But the man is forcing us to pay the amount by tomorrow. We are asking atleast for 15days time to start the installment. But he is constantly threatening me. How can someone harass a girl in this way? When the defaulter is ready to come to the settlement.
Can someone please help me. My email id [protected]@gmail.com.

Hi,

I was using the abn amro credit card during[protected]. I had an outstanding of 30, 000 and i wanted to close the account. So collection dept, told me i can pay 16, 000 and they can give full and final settlement to close the card. I paid this amount to the collection dept, but as promised they have not sent me the full and final settlement letter. They stopped calling me asking for my dues for nearly 9 years, which made me think my card account was indeed closed. But after 9 years i, e, in 2016 i got call from the bank saying i still have some 14000 to be paid to the bank as outstanding dues. I was surprised that my card was not closed, even after paying for full and final settlement. I refused to pay the amount and fought with the bank. Later they have added me in the cibil defaulter list. They have spoiled my credibility, because of which i could not utilise any loans or anything from other banks too. Someone, has to teach abn amro some ethics.

Someone have some dues on the credit card from my parental side n the agent is now calling me n my inlaws n harassing us to make the payment he is threating me that he will insult me n my husband everywhere n im in jammu n my parents in delhi how the hell im i n my husband or anyone in my inlaws responsiblr for the payment the agent calls from his personal number n talk indecent to my husband me n my sister in law who is in meerut
Plzz luk in to the matter as this is traumatizing n very stressfull

My name is sumit girotra
I took the personal loan from abn amro bank in 2004
For which i have paid all the emi's but in my cibil the status is not yet clear
Though i have not got the clearance certificate
As one of my emi which i have paid is not being shown in their records
The same was collected by their authorised person
For which i have got the receipt also
My personal loan account number is 9454677
The amount is rs 11000, for which the real dispute is.
For which the payment was done on[protected] in cash
The collection agent were
Management infomedia, the authorised collection agency by the bank
The receipt no. 40614

As per the statement dated 12/12/2007 an amount of inr 9604.00 has been debited on 16.11.2007 against health wise premium, without mine consent. And when we had lodged the complaint (Req. No. [protected]) they had reversed the amount. However the reversal was done on 30.01.2008 (Inr 9454.00), making a deficit of inr 150.00.
This clearly indicates the deficiency in your system, and because of it mine outstandings including interest as of now in 2017 stands to around inr 2300.00 or so. This is a mistake done from your end not from ours. So i request you to kindly get this clear and get my cibil report clear in this manner at the earliest.
Many customer care executives had called me and i had said them this clearly that this payment doesn't tentamounts to my default, as i[censored] would see my payment history i had always paid extra amount.
It's a kind request to you to resolve this matter in relevant to the outstandings which is prevailing in your system, as if this amount is genuine then i am liable to pay or else i am not.
You can go through the statement from 12/12/2007 - 12/02/2008 you will get the picture clear.
Do it at the earliest.

I had credit card of ABN Amro bank from[protected]. It was life time free credit card. I settled all my dues on that time and after suggestion of bank executives surrendered my card to bank atm box (in cut form) in 2010. After 8-9 years, got call from [protected] to my no [protected] (11/08/2017 at 1:01 pm) that your amount is due on this credit card even I didn’t remember the card no. they are claiming for annual charges more than Rs. 9000. I didn’t receive any correspondence regarding this from bank in between. I would like to mention the card was life time free card so no annual charges prescribed in the form. In CIBIL list it is showing outstanding amount due also.
Please look on this matter and take appropriate step towards unethical behaviour of bank executives.
I want put this record to avoid such type of call from bank representative.