RBL Bank Complaints & Reviews

I am registering this complaint against RBL Bank. On 23th May 2026 bank executives visited my home without any prior notification, message, or call. This unannounced visit caused unnecessary mental harassment and disturbance to my family. Coming to someone's residence without informing beforehand is highly unprofessional. I request the bank management to look into this matter and ensure that such incidents do not happen again....

, Himanshu Sharma, Gurugram, respectfully submit this complaint against an RBL Bank recovery agent for abuse, threats, and unlawful harassment.

On 7th January 2026 at approximately 10:30 AM, the said recovery agent, , visited my residence in connection with recovery of bank dues. At that time, I was not present at home. After visiting my residence, the recovery agent made WhatsApp calls to me, during which he used abusive,...

Hi

I haven't received the joining benefit on my RBL IOC xtra credit card no. *******1480 which was committed on the joining document. I have fulfilled all conditions but still not received.
They have charged annual fees on time but not credited the joining benefits i.e. 3000 points equivalent to 1500 Rs after 3 months of card issuance.
They are not even responding to my mails and calls....

I have been holding your credit card for the past 6–7 years and have maintained it responsibly. Recently, I was charged annual fees along with GST. Due to my current financial situation, I am unable to bear these additional charges.

I have already requested for waiver of the annual charges and GST; however, I have been informed that payment is still required. I wish to clarify that I am ready to clear the outstanding due...

I am writing to bring to your attention an issue that has been negatively impacting my CIBIL score. Despite my earlier request to close my credit card account(s) with a zero outstanding balance, I have recently noticed that unfamiliar charges are still being applied.

It appears that annual fees from RBL Bank is charging me Rs.676.00.are being added to the account, and interest is being levied on these charges. Please note that...

Order ID: DATE OF BOOKING:
RBLVD6VX78U6 31 Jul'25
Brand

Description

Quantity

Amount (Rs.)

Bigbasket Voucher Worth INR 1000

2

2000...

I hold a savings account with RBL Bank. My account was suddenly frozen citing a “suspicious transaction” — but I was never informed via SMS, email, or phone.

Now the bank is asking me to wait 48 hours without confirming if the issue will be resolved. I am facing a medical emergency and unable to access my funds.

This is unfair, and the bank is not responding to my emails. I request urgent help.br...

RBL Bank,
Customer Service Centre,

Subject: Request for Issuance of NOC for Credit Card No:[protected] – Reg.
Ref: Case ID:[protected]
Dear Team,
I am writing to formally request the No Objection Certificate (NOC) for my credit card bearing number[protected], which I had applied for on 13th June 2025.
Despite multiple follow-ups through email and providing all the...

Dear Sir,
RBL Bank issued me a Credit Card saying that it is a " free for Life " in November 2020.
Later they changed terms saying that an Annual fee will be charged but waived if card uses are more than 50000/- year.
In Nov . 2021 they debited my card with Annual fee and waived off without any question asked. I informed RBL that I am not interested to continue with the Card if it is paid.
Again in Nov. 2022 RBL has debited my account with Annual Fee of Rs 999+18% GST = 1178.82.
Since I was using card very occasionally and had no saving Bank account with RBL, I activated auto pay of RBL Card with my ICICI Bank.
I had no uses for the month of Nov. 22 but my account was charged with Rs. 1178.82 on 10.11.2022.
When checked, I found that my card is debited with Annual fee.
I registered my complaint with RBL Customer Care Phone Banking and requested for cancellation of Card.
But instead of cancelling the card RBL started adding Late payment and finance charges etc every month where as I stopped using Card.
In the meantime I had two transactions and both were paid fully after deduction of auto debit of 1178.82.
I have acknowledged emails regarding the whole dispute.
I am struggling for the last two years and being harassed and mentally tortured by repeated phone calls and SMSs to pay the whole amount including fines and penalties .
Repeated emails sent to [protected]@rblbank.com
                    [protected]@rblbank....⇄
                   [protected]@rblbank.com
Now even emails are not replied.
They call repeatedly and threaten saying that they may send Recovery Agents to my house to recover the money.
I am a 70 years old Senior citizen and physically challenged facing mental torture from RBL Callers. They are behaving like gangsters .

I have attached a copy of statement showing that nothing is due except Annual fee and Add on charges.

I am writing this email hoping that someone will help resolve the dispute.
Thanks & Regards.

From: [protected]@rblbank.com
Sent: 25 January 2023 10:47
To: [protected]@hotmail.com
Subject: Re: Cancellation of Card No. 5256 xxxx xxxx 3513 (Case ID:[protected]
Dear Customer,
Greetings from RBL Bank!
This is in reference to your e-mail dated January 24, 2023 regarding card cancellation concern for your card account number XXXXX13.
We apologize for the inconvenience caused to you in this regards.
We would like to inform you that we have tried to contact you on your registered mobile number but you were not contactable.
We would like to inform you that as per our records, there is an outstanding of INR 4501.95/- due on your card. Please not in order to cancelled the card you need to clear the outstanding first.
We request you to kindly make the payment for the same and post clearing the outstanding kindly write us back for the card cancellation so that we can assist you accordingly.
You may quote the reference number 59180313, for any further clarification on the above.
Please keep having your trust in us. We look forward to your continued support.
Assuring you of our best services.
Thanks and Regards,
Dhruv
Service Delivery-Credit Cards

Dear Sir,
On Dt.15.12.2024 RBL card charged the annual fee of ₹499+ G.S.T. of 18% on my card. As per their terms I was eligible to get the reversal of the same. With request and repeated follow-ups, they only reverse the annual fee. Since I have taken the card for last 7-8 years, they always reverse the annual fee and G.S.T. on it. But this time they did not reverse the G.S.T. Since that time, I was in contact with them for the reversal of the same. But at last, they refused to do so. I also use cards from other banks and even they charged and reversed the charges along with G.S.T. for the same period. In my follow-ups they just slip with the term of govt. of India guidelines.
In the name of Govt. of India, they just make people fool and charge the money to people unnecessarily.

Please do the needful at the earliest
Sincerely
C.R.Biswal

I have seen the deduction of rs2000 from my account for non maintenance of balance.

I have requested a closure of my credit card ending with 8266 through phone banking representative, Representative told me she has raised a service request for closure and soon I will get a call from closure team, and I got a call from the team and gave a reason that this card is not in use by me so I want to close my card.
This card is voluntary closed by me not by any internal bank policy.
so, issue me a NOC or closure letter for the same
Case ID from RBL Bank 95279941

RBL Bank fraud with me. 4 years ago I had got a credit card issued by RBL Bank and without my permission an insurance called R Shield Insurance was activated on the card. Since then I am complaining about this till date. This insurance has not been cancelled from my card yet and now RBL Bank has settled it itself and ruined my CIBIL score.

I am still receiving sms from RBL everyday as detail below:-
Attention required! Payment for your Bajaj Finserv RBL Bank SuperCard ending with XXXXXXXXXXXXXXXXXXX7935 is due immediately. Total Amount Overdue: 1235 Minimum Amount Due: 1235 Visit https://rzp.io/i/Uk47VpHb to pay now.
I had complaint to Consumer forum in 2022 regarding calls and sms messages received by me daily. Calls were stopped upon intervention by National Consumer authority, however sms still continues to be sent till date. Hence, my last request to RBL Authority to stop sending sms immediately failing which legal action will be initiated at this end.

RBL Bank has hit a new low. They have blocked my card for non-payment of 13 paise. Yes, 13 paise. That was the total outstanding on the card. And I have a credit limit of over Rs.5 lakh!! On speaking to the customer care, I was told that since the statement was generated the amount had to be paid. She would not even use her common sense to resolve this issue. She just repeatedly said that the card was blocked due to non payment of the outstanding. There was nothing I could do except pay Re 1, since I am not allowed to make payments of less than Re 1 either thru UPI or thru net banking.

I have shoping a product on line on Dec 10, 2023, then I found it is fraud and transaction in wrong account in RBL Bank account Name R k enterprise. Screen short attached in.
I request to you kindly return back Rs 1500 to my account.
I have also complaint in my SBI Bank there reply copy also attached.

RBL team has come to home and threatening my family when I was not there at home. I have not paid for one month due to job loss. But they where threatening from the next day of due date and now they came to home and making problem. My email Id is hari.[protected]@gmail.com. kindly help us as soon

I received the call from Mr. Madan (+[protected], RBL bank Mylapore Branch, Chennai for personal loan. For the loan amount they asked to take insurance for Security purpose, Hence I have taken the insurance of 135000 for the loan of 40Laks, After taken the insurance he is not picking the call and not able to reach him.

Can you please help me out
My contact number is[protected]

From past 3 months RBL bank is not resolving my complain. I have applied for loan and initially I was told there is No Loan against my Credit card. Hence I asked them not to process the Loan. Based on there feedback I used my credit credit card and Took loan somewhere else. Now after 1 day I found that money was credited to my Account. I immediately asked them to cancel the Loan and take it back. That is something they Denied from customer service, I followed there grievances addressable system but still now no help. I paid Rs 5000 processing fee and Interest for 2 months now, in another 2 days this month interest also i have to pay. I am bearing this for no use as i already took money.

I requested them to waive off the processing charge and the interest for 3 months and close the loan as there is no fault of mine. I am attaching the details
I request to waive of the processing charge and 3 months interest and than close the loan on principal amount with a compensation for the harassments and false promise from customer service department.

Email ID :
[protected]@rblbank.com
[protected]@rblbank.com

RBL Credit card Helpline number[protected]

BFL SuperCard Helpline number[protected]

Dear

Kindly 3 Jan 2024 my account no [protected] Mr birendra Singh Bisht Google pay I'd [protected]@oksbi your Rbl bank account no[protected] my worng payment 1990 rs dabit plz my amount refund

Regards
Birendra Singh Bisht
[protected]