RBL Bank Customer Care
RBL Bank Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
452
COMPLAINTS

RBL Bank Customer Care

RBL Bank Ltd.

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Address
Mahavir, Shri Shahu Market Yard
Kolhapur
Kolhapur District
Maharashtra
India - 416005

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 123 8040  [Customer Service]
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1800 121 9050  [Credit Cards Helpline]
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Phone:
Phone:
+91 22 4302 0600  [Corp Office]
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+91 22 6115 6300  [Banking Queries]
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+91 23 1265 0981  [Admin Office]
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+91 22 6115 6399  [Banking Queries]
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+91 23 1665 0214  [Regd Office]
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+91 23 1265 0984  [Admin Office]
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+91 23 1265 0982  [Admin Office]
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+91 23 1265 0983  [Admin Office]
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Fax:
Fax:
+91 23 1265 7386  [Admin & Regd Office]
+91 22 4302 0520  [Regd Office]

Description
Formerly: The Ratnakar Bank Ltd.

Additional info
Administrative Office
Mahavir, Shri Shahu Market Yard, Kolhapur 416005, Maharashtra

Registered Office
1st Lane, Shahupuri, Kolhapur 416001, Maharashtra

Corporate Office
One Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013

Customer satisfaction rating
4%
Complaints
452
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

RBL Bank related photos (58)

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RBL Bank Complaints & Reviews

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RBL Bank — credit card insurance: no insurance no or insurer name in the policy

 Shbi on May 26, 2018
I received a free bajaj finserv rbl bank credit card free without applying. I thought i will use this. After 3 months, they offered us insurance scheme for health, personal accident insurance and card protection in emi. The insurance certificate delayed and i got one by mail after a month. It did not show the name of the insured person, insurance no or sum insured, for the past more than one month, i am following up with this people by mail and phone, after repeated assurance till there is no solution. No i am thinking of cancelling the card and approaching consumer forum to retrieve the money with...
Complaint comments  Read comments Complaint category Insurance

RBL Bank — health insurance

 Pramod Pimple on May 26, 2018
He gave me health insurance along with the credit card of RBL Bank, but for 20 days I complained that I did not get any documents, but in 10 days, I will complete your complaint but nothing else has been done so I asked them to cancel it but they did not cancel it yet.
Pramod [protected]
Mail pramodpimple2@gmail.com
Rbl insurance issues on 31march2018...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — credit card application process not giving the proper updates and status of the application to the applicant

 prashanth.KJ on May 25, 2018
Hi, this is the second time i have submitted my documents for rbl credit card through online as well as physically to executive after collecting the documents its their responsibility to inform the applicant that whether his application is approved or not but this bankers never update anything even in their online tracking portal it shows same for as long as we check that application is under process worst banking service which i ever had sbi and hdfc are really good. Please return my documents or else update the status....
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — credit card declined after pre-approval

 shivam025253 on May 25, 2018
Please note that i applied for rbl credit card and got reference no :.#cc08nsl0a3 i got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in rbl link showing track your card application. Found the reason as follows status dear customer, your credit card application is declined as it did not meet the policy requirements of rbl bank. I have given all papers and verification also done positively. I have called customer care and they are not giving any correct reason one is telling u r card as been approved some one saying u...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — abnormal finance charges charged

 ramesh patel on May 21, 2018
The abnormal finance charges have charged to credit card account at rate of 60 to 70% p. A. Which are out of the banking norms several times i have reminded but no positive solution is recd. This is best cheating banking corporate body who is cheating to small customers out of rbi norms. Rbi has also no control over the cheating policy framed by the bank and cheating since incorporation to small citizens of democratic country
Several times i have lodge the complains but response is given

Ramesh patel [protected]...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — very poor service

 Shifali Bhandari on May 19, 2018
Respected sir,
My credit card no. [protected] issued recently. I have not yet received my pin either on mobile or email. Even the numbers printed on the super card is getting erased without using it in just a week. I am sent a bill of rs 1178 without pin no. I have never seen such a service. No response from customer care numbers provided.
Regards
Shifali bhandari...
Complaint comments  Read comments [2]Complaint category Credit Cards

RBL Bank — application rejected by technical reason?

 Pushparaj Krishnan (PK) on May 19, 2018
Dear rbl bank,

Thanks first of all not letting me have your bank credit card. I never interested personally to apply rbl credit card due card charges and annual fee. But your bank people keep calling me multiple times and request me to apply again and again. I think it's enough of applying and learn lessons not to apply anymore in rbl bank.

Is it not funny!! I applied rbl bank credit card on 3rd may 2018 and not approved but i applied hdfc bank credit card on 14th may 2018 and got approved on 18th may 2018. It shows your bank standard in front of hdfc bank or others...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — complaint about mentally pressure and harassment by recovery agent or bank executive of rbl bank

 Rahul2420 on May 17, 2018
Date : 17th may 2018

Rahul ganpatbhai parmar
Mob - +91- [protected]
Credit card no: [protected]

Respected authority,

I have a rbl credit card and card no - [protected].

I wish to lodge a complaint regarding the debt collection practices of rbl bank recovery agent, mentally pressure and harassment by agent / representative last 1 month to till.

1) on 16th may 2018 bank recovery agent call me at 04.35 pm ([protected]) for recovery of due amount, she (Ms. Kadambari as supervisor) ask me for payment...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — to close my rbl credit card

 amit27041990 on May 17, 2018
Hi this is amit sharma i am using rbl bank credit card.in 10 of january i have close my rbl bank credit card through customer care. But on 12 of may i receved a mes than rupee 2000 due for anul charges of rbl credit card. I am shocked very verst service given by rbl. Agin i have complant on 13 to cuatomer care. They accept mistake but still my card is not deactivated. I dont now why. Kindly stop my card. And keep away your anual fee.

My card no is [protected]...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank

 ravi4u1979in on May 15, 2018
महोदय
निवेदन है कि मैने किसी प्रकार का आपका credit card नही लिया है, और न ही किसी प्रकार का Card issue करने का निवेदन किया है अतः आपसे किसी प्रकार की देनदारी नही है आप लोगो मुझे बहुत समय से मेरा मानसिक उत्पीड़न कर रहे है आगे से इस तरह का कोई message या...
Complaint comments  Read comments [2]Complaint category Banks

RBL Bank — rbl credit card account closing

 Aranganathan T on May 14, 2018
Dear sir,

My self aranganathan my credit card has lased 4 months back i registered for customers centre also and bank is charged annual fee and membership fee 1700rupees,
Lased credit card complain no action taken till now
I send the mail for credit card account closing, this is also no replay till now
I want to surrender my credit card

Please kindly do the needful
Thanks,
Aranganathan t...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — rbl bajaj supercard pay extra emi

 jayyawalkar on May 14, 2018
Dear Sir,

I have inform you I have buy mobil[protected] amount 39999/- on Flipkarte online by credit card(No.[protected])but same day I have cancel this mobil and transition. This amount see debit and credit my card statement but I have look carefully your statement find the EMI amounts 13645.31/- and I am pay three EMI this amount date give below
[protected] = 13645.31/-
[protected] = 13645.31/-
[protected] = 13645.31/-
So please I have requested you please take action very urgent and please refund my ecsess amount my account. I have calling your customer...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — rbl cards

 Sameer Gore on May 10, 2018
Myself Sameer Gore, mobile no. [protected]

This is regarding the RBL credit card applied through MoneyTab,
I have applied for the RBL credit Card,
almost month passed i did'nt get any card and i got the bill of 588.82 INR

Dear MoneyTap user, payment for your RBL Bank MoneyTap account is due on[protected] . Total Amount due is Rs. 588.82. Please make a payment of minimum amount due of Rs.289.82 to keep enjoying your MoneyTap experience. You can pay instantly through your MoneyTap app or through RBL MyCard Mobile app. Happy MoneyTapping! Please ignore if...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — complaint against the payment made by me to the bank

 sandhya san on May 9, 2018
Ive been making payment of 3900 rs every month but still not been credited to my card. When valled and ask to customer care they always come with some reason like gst, tax etc etc. So last month i made a payment of the same 3900 and i have nt used a single penny but still my credit limit has been deducted by 1000 rs... Veru worst. No clarification whatsoever......
Complaint comments  Read comments [4]Complaint category Credit Cards

RBL Bank — not able to redeem the product by using reward points

 jayathirta on May 9, 2018
I have achieved 16401 rewards points by using my rbl credit card so i wanted to redeem it now as i am trying to redeem it i am not able to book the product which i want because the product needs 17401 reward points so i selected the option points+cash then too they are not accepting my order as they are not accepting the remaing payment by credit card please look in this matter as fast as possible before the reward points expire....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

RBL Bank — credit card extra amounts sand

 arun1207 on May 8, 2018
Dear Sir
RBL Credit card Deportment
Sir find the all attached all Documents I had made 58500 shopping in April 2017, for AMAN MOTERS .and I have 12 installments per insta.is 5557.25 Rs and total pay is 66687.00Rs in 12 Month.sir I have a pay total amount is 64641.26 Rs. than my balance is 2045.74 Rs.but he is Again sand emi 5557.25 way. save a little bit of that amount to him, but you have sent the installment again. I have all the proofs that I am giving you, you take quick action.Sir Till date total amounts pay Rs.70198.51 Only Please Check
Thank
Best Regard
ARUN...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — cancellation of my credit cards

 suresh chikoti on May 5, 2018
Dear team,
Hello, such a worst customer care service. I have informed you to cancel my rbl credit card. I am very disappointed with your service. I gave u 9 complaints to cancel my card and each and every time i gave u my 6 different alternate number. But only resolution ill get is im not reachable on my phone. Such a worst service.
My complaint numbers are 02165683
02165654
Contact no.[protected]
[protected]
[protected]
[protected]
Suresh. Chikoti@gmail.com...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — billing cycles

 VICKY BROTHERS on May 5, 2018
Drar sir/madam,

This is inform you that i had three time call to your customer care for billing cycle change but no buddy responce me avery buddy shate me wrong information. They are telling me only one thing the payment has been not updated so this is not my folt if mu payment is not updated. And i had alredy paid my bill credit card bills before due date
And now i want to block the card asap.

Regards-gps
[protected]/[protected]...
Complaint comments  Read comments [2]Complaint category Credit Cards

RBL Bank — email not registered in credit card

 Chinnu1028 on May 5, 2018
Concern: not able to register in myrbl card app.

I complianed in play store then they told send an email to rbl@rblbank.com. I sent an email with all necessary details to the mentioned email then they asked me to send all necessary details again then i sent all details.

Finally they told we can't help you as your email id is not registeredd with us and please contact our customer care number [protected].

I have been calling to that number since one month it is not getting connected to any of the customer care guy no response i am literally frustrated...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — complaining about the executive

 farheen H khan on May 4, 2018
Rbl executives are calling the customer talking # rubbish, like we borrow money by them and we are not giving them back.. Yesterday i got a call from delhi, number is [protected] that person is doing # rubbish abt the payment of my credit card, which due date is 12 may 2018. The card is over limit by rs 2000/- for which bank is charging over limit penalty also and am paying to them..

#services......
Complaint comments  Read comments Complaint category Credit Cards

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