RBL Bank Customer Care
RBL Bank Ltd.
Customer satisfaction rating: 4%
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749
COMPLAINTS

RBL Bank Customer Care

RBL Bank Ltd.

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Address
Mahavir, Shri Shahu Market Yard
Kolhapur
Kolhapur District
Maharashtra
India - 416005

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 123 8040  [Customer Service]
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1800 121 9050  [Credit Cards Helpline]
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Phone:
Phone:
+91 22 4302 0600  [Corp Office]
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+91 22 6115 6300  [Banking Queries]
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+91 22 6115 6399  [Banking Queries]
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+91 23 1265 0981  [Admin Office]
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+91 23 1665 0214  [Regd Office]
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+91 23 1265 0984  [Admin Office]
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+91 23 1265 0983  [Admin Office]
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+91 23 1265 0982  [Admin Office]
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Fax:
Fax:
+91 23 1265 7386  [Admin & Regd Office]
+91 22 4302 0520  [Regd Office]

Description
Formerly: The Ratnakar Bank Ltd.

Additional info
Administrative Office
Mahavir, Shri Shahu Market Yard, Kolhapur 416005, Maharashtra

Registered Office
1st Lane, Shahupuri, Kolhapur 416001, Maharashtra

Corporate Office
One Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013

Customer satisfaction rating
4%
Complaints
749
Pending
0
Resolved
28
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

RBL Bank related photos (95)

RBL Bank Complaints & Reviews

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RBL Bank — movies & more rbl credit card - rejected

 mohan0807 on Dec 10, 2018
I have applied for rbl bank credit card and submitted all the hard copies of documents. Both the office, residence and telephonic verification has been done. Later i received a message that your application no #cco2jn54a9 got rejected - dear customer, your credit card application has not been approved as it did not meet the policy requirements of rbl bank
Already i am holding credit cards of other banks with a good credit limit.
Please provide reason or else i will file case in consumer court....
Complaint comments  Read comments [2]Complaint category Credit Cards

RBL Bank — unethical behavior by collection agents

 Rishi Srivastava1 on Dec 10, 2018
I am a RBL Card holder for the Card ending in 1354. In case the payment is delayed they start sending threatening messages. The bank has hired unprofessional collection agents who don't have anything to do with Indian Laws. The bank needs to check this before the matter will be out of control. The collection agents keep calling any time they want and if you don't answer a call then they will send messages on What's app or text...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — regarding credit card (reject opps)

 Rocky Ranjith on Dec 10, 2018
Please note that i applied for rbl credit card and got reference no : #ccm123n2ni. I got all verification call. Today got checked in rbl link showing track your card application. Found the reason as follows. Application reference number #ccm123n2ni, status dear customer, your credit card application has ops reject as it did not meet the policy requirements of rbl bank who called us for credit card and we never gone to rbl for the same. Sanvi, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason one is telling...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — my card is not working

 Mustaf Bagawan on Dec 10, 2018
This is mustaf ibrahim begavan and i have using rbl card but last 10 to 15 days the card is not working and also called customer care but the call is not connected with customer care executive and also update my new mobil number and also my new address h no 133/4 goal falls dist belgaum talk gokak karnataka 591308. And my new mobil number is [protected]...
Complaint comments  Read comments [3]Complaint category Credit Cards

RBL Bank — daily 10-15 threatening call from rbl

 shafique.alam on Dec 8, 2018
Dear sir,
I am getting daily threatening calls 10-15 times from rbl bank credit card department from day of credit card bill generation till due date is over even after making the payments also. My bill is being generated as on 18th of every month and due date for the payment is 6th/7th of next month, but i am getting 10-15 calls during the period of 19th to 6th/7th of next month and every time forcing me to make the payment today itself. Whatever i will update to them, it doesnot matter, i will again get the same call from different no.
Even some time getting call after making the...
Complaint comments  Read comments [2]Complaint category Credit Cards

RBL Bank — looting people on the name of credit card

 akhilp0074u@gmail.com on Dec 8, 2018
This is soo unfortunate that without my consent rbl is cancelling my other emi and asking me to pay huge amount of rs. 57, 463

I had asked rbl to cancel the below mentioned emi only because the merchant has cancelled my order and the amount rs.34, 999 (24 emi's) was transferred back to the card the next day but on which they still charged me emi of rs. 1, 663 for 4 months and this amount was not reversed back by them to my card. Instead they are asking me to pay the whole amount again.

They are not even replying to my mails and not even giving proper answer on phone...
Complaint comments  Read comments [3]Complaint category Credit Cards

RBL Bank — annual fees charged for credit card which is not in use

 shafique.alam on Dec 8, 2018
Dear sir,
Myself m s alam, holding a rbl bank super maxima card (Credit card no : 5256xxxxxxxx1829).
I would like request you to kindly cancel my credit card no : 5256xxxxxxxx1829 as i am highly dissatisfied and disappointed from your service and the way your support & backend executive has treated me during last few months. Here are the consequences:
1. This card (Card no - 5256xxxxxxxx1829) is issued to me during the month of jan-2018, earlier i was using some other rbl card (The last four digits of that card was: 2225 as i don’t remember all the digits). I was getting...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — excess money charged for credit card cash payment

 sunjagtap on Dec 7, 2018
Rbl bank are charging more money for every installment. Every time the installment money is increasing. For every cash installment they are charging rs. 250/- this is not fare i am paying installment in cash still they are charging 250/- rs. I want my refund and statment for every transanction and reason for excess money charged for each transaction...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — credit card fraud bank - probably the most fraudulent

 Prabhakaran Varadharajan on Dec 7, 2018
Ref: 05033856.

Even after clearing all my dues which the crooked bank created. I have cleared all of them and asking them to close the card, but these crooks are not doing to it.

I have sent 100s of mails to those so called bank.

Their customer care customer is nothing but a cruel joke on the customers, you could never ever ever... Reach them....
Complaint comments  Read comments Complaint category Banks

RBL Bank — rbl credit card application not working last 15 days

 anukumardaikin on Dec 5, 2018
Sir, my rbl credit card app not open in my mobile
I send mail but still not resolution they provide me reference no. 04964211
Rbl bank credit card toll free number is all time engage
I tried to contact rbl customer care but no benefit
I absorb very bad service of rbl bank i never suggest to rbl bank product to my relative.
Credit card no. Last four digit - 9038
Mobile no. [protected]
Name-anil kumar...
Complaint comments  Read comments Complaint category Banks

RBL Bank — neelima is calling again and again

 Rajeev.831 on Dec 4, 2018
I strongly recommend everyone not to take rbl credit card
They just harass u i know it was mistake to. Miss one month payment
But you don't have to harass the customer.in this case one lady is harassing me her name is neelima and contact is [protected]. I hope at least one person will listen and change. Please the person who will have authority please take action on her...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — my card credit card ending ending 2490 has been cancelled based on rbi advice

 Venkatakrishnan Gopalaramasubramanian on Dec 4, 2018
My rbl credit card which i have been using long period and it has been told that due my usage forex trading and virtual currencies transactions my card has been blocked. The ref nos given by them are [protected] dt 5th nov 2018 and [protected] dt 6th nov 2018.

I would like to inform you that i may have use this for subscribing services from google, microsoft and amazon for buying cloud services and procurement of some items.in rare case i had used the card for availing forex like usd, sgd and cny during my travel to the respective countries.

So i request you to reinitiate...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — bank not responding

 Neeshu Tyagi on Dec 4, 2018
Dear sir/ mam,

I was taken the rbl credit card where i was trying to contact with bank as din't
Get any response after mark mail to ceo they just incensing the interest charges and however i want final amount which was not given by bank till yet..
However they are not proving me resolution... Please help me as it is impacting on my cibil score......
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — credit card pending for closing

 Yogesh G Prajapati on Dec 4, 2018
I had many time request to close my credit card on urgent basis but they aren't close it. now next month they will charge me renewal fees but i want to this card any more then why should i pay it. request you please help for close my RBL Credit card. They are alloted me a card as free card no AMC applicable on this card. Now they are charging 2500 Rs. So, I don't trust any more and I don't want to keep this card. But they are not responding I mean to say their all customers care number not ringing how can we call them to close this card before renewal. I am trying to call them since 20 November...
Complaint comments  Read comments Complaint category Credit Cards

Rbl — rbl credit card settlement

 santoshg24 on Dec 3, 2018
Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is [protected]. I recently received a bill of amount rs. 35000/-.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 6 months we borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — please cancel r shield policy... i don't want policy

 Harsha Thakkar on Dec 3, 2018
Hi my name is harsha thakkar without informing me they have given r shield insurance and i have received a card a 1 week back but that r shield insurance 6, 600 amount deducted only.. How it can be possible, and i called so many time for call center they didn't respond properly. Final don't want any insurance policy.. Plz cancel it this policy. I need my money back... I need quick response......
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — personal loan - interest rate

 Nagendra Vadde on Dec 3, 2018
Personal loan tele excutive promised and confirmed interest rate and charged rate is variabce of 3%.
Regarding this i was contact all type of customer care centers through phone and nearest branch (Madhapur branch) mail there is no response from them.
Some has to take care of these and why can't they reversal the rate and give any other solutions.

Nagendra...
Complaint comments  Read comments [2]Complaint category Loans

RBL Bank — close your my credit card

 Mahesh pratap singh bisht on Dec 3, 2018
This is mahesh singh bisht i have rbl credit card, please closed my credit card which issued by you, your executive said after one year no annual fee but still you charged it its total fraud done by you, time of making the card your executive also said its totally free

I had also complaint it after that you fee but you again charger annual fee

Sorry dear please closed it i don't today your customer care no not option to talk with customer care executive

Closed today no delay on it...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — regarding r shield insurance subscription and deactivated r shield insurance

 Murthy G M on Dec 3, 2018
Hi am gm jayalashmamma am one of the customer who is cheated by rbl bank...30 days before i got call from rbl insurance customer care regarding r shield insurance subscription that time i clearly told to rbl customer care person i don't have any interest in any type of insurance subscription... Even though they had activated... Yesterday i got my credit statement stating that r shield insurance premium rs.1000... How come if a customer is not interested in a particular thing how you people activate without their knowledge... Now i don't want to pay premium... Plz take immidiate action on the above...
Complaint comments  Read comments [1]Complaint category Insurance

RBL Bank — collection agency harassment and frequent call

 dpathmanaban on Dec 2, 2018
I am being disturbed by the collection agencies for my credit card payment even after my prompt payment history and also i requested them many times not to call for or follow up for payment

But from 25th of eery month onwards they started disturbing me for the payment

Kindly look into this and if next month onwards if i get any such kind of call

Then i will be going for a legal movement

Thanks...
Complaint comments  Read comments Complaint category Credit Cards

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