RBL Bank Customer Care
RBL Bank Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
986
COMPLAINTS

RBL Bank Customer Care

RBL Bank Ltd.

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Address
Mahavir, Shri Shahu Market Yard
Kolhapur
Kolhapur District
Maharashtra
India - 416005

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 123 8040  [Customer Service]
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1800 121 9050  [Credit Cards Helpline]
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Phone:
Phone:
+91 22 4302 0600  [Corp Office]
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+91 22 6115 6300  [Banking Queries]
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+91 23 1265 0981  [Admin Office]
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+91 22 6115 6399  [Banking Queries]
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+91 23 1665 0214  [Regd Office]
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+91 23 1265 0984  [Admin Office]
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+91 23 1265 0983  [Admin Office]
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+91 23 1265 0982  [Admin Office]
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Fax:
Fax:
+91 23 1265 7386  [Admin & Regd Office]
+91 22 4302 0520  [Regd Office]

Description
Formerly: The Ratnakar Bank Ltd.

Additional info
Administrative Office
Mahavir, Shri Shahu Market Yard, Kolhapur 416005, Maharashtra

Registered Office
1st Lane, Shahupuri, Kolhapur 416001, Maharashtra

Corporate Office
One Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013

Customer satisfaction rating
3%
Complaints
986
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

RBL Bank related photos (136)

RBL Bank Complaints & Reviews

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RBL Bank — debt collectors approaching my friends and relatives and spoiling my image

 sakl on Mar 21, 2019
I hold rbl credit card and i have outstanding amount to be paid to rbl. All my transactions and payments were very prompt and up to date.in aug 2017 iost my job and have undergone financial crises.in that period more than one year i have managed to pay the minimum amount of around rs.10000 every month to rbl. I managed to make the min amount for more than one and half year assuming that i will get the job and will clear all my dues. But unfortunately i was jobless form more than 18 months and i got exhausted with all my sources in finding finance. My position was very tough where in it has become...
Complaint comments  Read comments Complaint category Credit Cards

Rbl Credit Card — unusual fine

 [email protected] on Mar 21, 2019
Sir myself rahul dwivedi rbl credit card user.in january 2019 i was imposed overdue charges that was unfair. So i called the bank to reverse it. They console me to do it. But they took time and impose another 2500 fine. After that they waver me 750 rs approx. So i again complain. But no one is taking action after giving a lot consolement. I have about 10 call recordings related it. I also complained on twitter tagging the bank. They made me promise no one is contacting me. They are doing one thing only that is imposing fine and fine. It reased upto 12 thousand. Sir i m liable to pay only wat i used.....
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — credit card cancellation please

 MAHENDRANATH THATI 8801555896 on Mar 21, 2019
Iam thati laxmiprasanna new rbl credit not useing but insurance policy debited 12000/- and 720/-and 3380/-amount will debit please please cancel insurance policy and credit card account cancel problem problem please cancel insurance policy and credit card please cancel the insurance policy credit card thati laxmiprasanna
[email protected]
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — insurance policy cancellation please

 Mahendranath Thati on Mar 21, 2019
I am thati laxmiprasanna new credit card debited 12000 insurance policy cancel please please my husband all ready in paying the insurance policy problem this my husband please cancel insurance policy and credit card cancellation please i have problem this not interested insurance policy cancel please please insurance policy not received but debited credit card please cancel please cancel...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

RBL Bank — cancellation of rahile insurance

 Manoj Salavi on Mar 20, 2019
Dear sir
This is manoj salavi had applied for rbl platinum plus super card. Thank you for your service that i confirmed for the card but due to some miscommunication with one of your customer care ok to r shield insurance which i understood to my card mobile aap.
So kindly cancel the above mentioned insurance for the below given applicant card no. [protected].
I need immediate solution for this problem.
Contact e mail. Manoj. [email protected]
Mob. [protected]...
Complaint comments  Read comments [2]Complaint category Insurance

RBL Bank — no action about my settlement request by the concerned person

 Andy001 on Mar 19, 2019
As requested by the cc person to pay a minimum amount of 12500, which resulted in the payment of the same amount from my side. The person assured me that once the payment is reflected in the bill, he will proceed the request of my settlement.

After a week of calling, no action is taken against the request and again the bill for the next month is generated. This misleads the customer to pay the next billing amount cycle.

As am not in a condition to pay the debt, still the person asks every month to pay the minimum amount and assures to settle the account further.
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — credit card settled without any approval / intimation

 Anujkant gautam on Mar 19, 2019
Dear rbl team,

I am contacting you in regards to my account with your company, account ([protected]). My total outstanding was 1, 45, 347.9/- as per last two month statement i am making your payment, on 28th september i made your made payment of rs.6600/- then 5th october i made it again 38, 748/-and then i made 47, 000/- on 24th november as per your last statement my total outstanding was showing 99, 999/- i made 47, 000/- on 24th november according this my balance is 52, 999/- now day before yesterday i got your statement on mail i checked it properly there is mention charge...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — cancel r-shield bundle insurance

 Siva Praveen on Mar 18, 2019
Hi sir my name is sivapraveen I have received your r-shield policy bundle insurence on your bajaj finder rbl bank supercard.
This bundle is three poliCies basis concepts 12000/-
Will be debit from bajaj finserv rbl bank supercard within two working days
So finally I don't want insurence policy please cancel it. I need quick response

My email address - [email protected]
My contact no - [protected]...
Complaint comments  Read comments Complaint category Insurance

RBL Bank — credit card fraud through rbl credit card department

 Manoj Kumar pushkar on Mar 18, 2019
My name is manoj kumar pushkar my credit card is platinum... When i was apply a credit card that time received a few calls about services like insurance and yearly charges, always denied everything but that girl told me only one time charge so i was said cancel this card but they issued a credit card... After that i was call on customer care they said this amount is refundable if we used 80000 a year... But we are not received any amount even they charge same amount this year also... This is a fraud because if they charge highly interest on your credit cash along with that yearly fees and insurance...
Complaint comments  Read comments [2]Complaint category Credit Cards

RBL Bank — new credit card limit fake promise

 Bijesh Siwach on Mar 17, 2019
Dear rbl team
1. Rbl team confirmed me titanium delight card with annual fees-750 but i received platinum delight with annual card fees of 2000/inr. And when i got a confirmation call after receipt of card that time also i informed the same and your team person said that we will wave of your annual fee for first year but still after that i got statement of 2360/inr
2. I informed to rbl team that i need credit card with minimum limit of 2 lacs. Even after getting card confirmation before dispatch i informed to not to dispatch my card if limit is less then 2 lacs. I said pls mention...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — bajaj rbl super card cancellation request

 srinivsa srinivsa on Mar 16, 2019
I have raised request 4 times for my credit card cancellation but they are not cancelled that. They are simply telling we have raised the request with in 3 working days your card will be closed but 20 days completed but card is not cancelled & i have two card now this problem will not resolve me we are going to cancelled my all cards i am not interested to your bank relationship please make it soon

My details:
Last 4 digits card number:9245
Name: m srinivas
Mobile number:[protected] [protected][protected]...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — regarding cheque

 rajen sampat on Mar 16, 2019
Payment of rbl bank credit card ending with 7629 is is made by me by chq of bank of india amounting to rs 2300/- which is not been presented in my bank for clearance n it's third time i m facing this problem n getting calls from call centres every 1hour regarding payment payment is been made in drop box of crawford market branch i m being charged for late payment unnecessary due to banks mistake customers r facing either staff is in appropriate or the bank is not proper they just want to charge penalty from customers...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — reg. cancellation of credit card

 Amuthasanthi on Mar 16, 2019
Hello! I don't want to use my credit card anymore. Issue is not resolved.
It's very disappointing. Received message that could not able to connect you. I can't believe only calls from your service could not be connected. Till now i didn't receive any calls. Getting messages only like cancellation could not be processed. So smart you are. When you need to sell your credit card, will call many times. But when we want to do cancellation of our card, you find very difficult to reach us. Really distressing. Do something for my credit card cancellation. Thank you

A. Amuthasanthi,...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — credit card close your sir

 Kalpana Roy on Mar 15, 2019
Sir mujhae apna rbl card close karwna ha sir main kitne din call center call kr rha magr koi response nhi dey rha plz sir mera card close krwa dijya due pay tab bhe mera main ay rha h ki aap paise jma kriya jab card close ha tu lpaise kis bt ka pay kra plz help me sir ek bt aur humna apply bhe apna aap koi finacer aur mera ko dey chla gy aur unse bola fincer na aap eis card se100rs ka kuch praches kr laey apka card activate hu jay gay aur kuch mahine bt company apka itna pament jma nhi kra ha 8000 rs jama krna ha ya company fraud ha kya main fir likhwna wala rbl bank cerdit ka pay police fir kawna...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — harassment instead of charging late fee in 7 days late payment

 Komo on Mar 14, 2019
Hi,
I have always maintained a stance to clear my bills every month. However this month since i am between jobs I couldn’t make the payment on the 8th of this month but be sure you will receive a payment (including your late fee) by 15th of this month. However even on those months i make the payment well before the due date, your collection agency staff calls me from the 20th of every month coaxing me to pay up even though my due date isn’t up for next two weeks. Making calls after 7 pm is illegal under the guidelines put down by IBA and calling a customer 10/14 days before the due date...
Complaint comments  Read comments Complaint category Banks

RBL Bank — rbl recovery team is doing racism, creating mental trauma, very abuses ..

 Waghu farhan on Mar 14, 2019
Dear Sir /Madam,

WE NEED HELP ! PLEASE HELP US... NEED URGENT HELP...

We would like to bring in your notice that RBL Recovery TEAM IS DOING RACSIM, RELGIOUS COMMENTS, GIVING MENTAL TRAUMA TO MY PREGNANT WIFE, MY COMPANY CUSTOMER & BEING VERY ABUSED TO US ETC.

1. WE DID NOT TAKE ANY LOAN FROM RBL Bank.

2. one of our Relatives had Taken Loan and we were not aware of this loan nor we were guarantee for this loan...

3.HOW RBI As Giving My CIBIL details TO THAT Recovery Agency were we are not involved.

4.How Can...
Complaint comments  Read comments Complaint category Loans

RBL Bank — card protection plan

 md hussain Abdullah on Mar 14, 2019
Hi im md hussain abdullah i haven't applied for any card protection plan but i got this automated message"for activating the facility of card fraud protection as a part of r shield program on your bajaj finserv rbl bank supercard. This is the application no 1cppcpp1." please cancelled it as soon as possible

So please cancelled this plan from my card

Thank you...
Complaint comments  Read comments Complaint category Credit Cards

RBL Bank — credit card worst service

 Keyur Varde on Mar 14, 2019
I have called to customer care to close my rbl bank credit card in last two month. I am giving seven phone call ten email sending very disgusting service. Stil i am facing problem. Card taken with in 5 months and no purchasing but there employees are pathetic. Please call me otherwise i should go for further action it’s very very worst pathetic service?,...
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — credit card closure complaints

 Prince Arjun on Mar 13, 2019
Hello,
I following with rbl bank cuatomer care from 2 months for closure of my credit card i already paid all my outstanding but there customer care ask everytime that you will get call from us but i am not receiving any call from rbl bank they are doing financial harrasment with customer charging high late fees and other charges and more than 10 times i requested for close my credit card but they are not replying.
Pl look into it otherwise i will go to police i have all call recording with there customer care i have all proof how bank charging me....
Complaint comments  Read comments [1]Complaint category Credit Cards

RBL Bank — r shield insurance policy

 Yathiraj Handigol on Mar 13, 2019
Respected fourm

As per the below information, rbl bank has issued the health insurance, before providing the same its was informed to me that there will not be any kind of pre conditions as your policy is group policy

But now i m planning for my gall stone surgery and enquired about the cashless treatment the insurance company has started all the unwanted stories

I m unable to contact rbl cust care as everything is on ivr and no human interaction.

Now that doctor has suggested for surgery it costs me 80, 000 rs but the insurance company...
Complaint comments  Read comments [2]Complaint category Insurance

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