[Resolved] Abof.com / Aditya Birla Online Fashion — bad quality of t shirt and bad services of abof.com

Farookh Malik

from Gurgaon, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.Abof.com

Please find the chain email from abof.com that they can not change the same product because they don't have in the stock they have credit 150 bucks in my accounts more than this they can't do anything because they don't have any policy to satisfied there customer i have a question after this email that if they have quality check team so how product is defective they apologies but i will do with there apology and what i will do with there 150 bucks if you done the mistake without quality check product reached to me its a dusty product into fresh product price so replace it why harassing me for this and if can't replace because of non availability in the stock so change the policy give the full fine not just 150 bucks but abof people said on call that they are help less for there quality checks and about fine also. How they will delivered good services to the customer.

On 24 jul 2017 11:50 a. M., "abof customer support" wrote:
Abof logo
Response by email (Shirley) (07/24/2017 11:50 am)
Dear farook,

Greetings from abof

As per our telephonic conversation we are really sorry to inform you that we will not be able to take a exchange or a return as the size you are looking out for is not available

As per the policy we are really sorry that exchange cannot be done on a different color or different product

For further assistance please feel free to contact us[protected], we will be glad to assist you further.

Thanks,
Shirley-team abof

Customer by service email (Farookh malik) (07/24/2017 09:56 am)
No reply yet.

Response by email (Abid) (07/21/2017 10:11 pm)
Dear farookh,

Greetings from abof!!

We acknowledge your email, we would like to inform you that our supervisor will call you within 24 hours to address the issue

Please accept our sincere apologies for the inconvenience caused to you.

We value your association with us and thank you for your support and co-operation.

Best regards,

Abid-team abof

Customer by service email (Farookh malik) (07/21/2017 06:54 pm)
Team abof,

This is very disappointing for me that i have done the shopping with you and i had such a very bad experience with abof this time i was done the shopping earlier also but because of your delivery part i have done the shopping again but this time i had worst experience with you i have done order for my brother's birthday 18th july 2017 and i have done the follow up with customer care that can i get the order till 20th july 2017 because i required than i getting always the same feedback that i ts not possible and today on 21st july 2017 i again connect with your customer care and ask about the status they still said that the order is in bangalore not possible to delivered today even before 24th july 2017 not possible that is fine your people can not fined that the product is in delhi or bangalore that can be understood but when i got the product and i have open and see the product (Abof men white printed relaxed fit longline t-shirt) is little dust on the neck which i am not expecting from abof than i again connect with the customer care than they given the as compensation amount which is maximum 150rs. And if i will return the product than the product amount which is 229rs. Same product in same color is out of stock they can not exchange and they can not exchange with different color in same product they can not do because they don't have any policy.

So i wants to ask about my mistake in this story did i pack the product-no did i delivered-no so why should i suffer because of abof i don't know i have lot of other options why i have done the transaction with abof and i wants to ask you that should i have to do any transaction with abof after this experience.

See your services and give the right solution to me why customer have to suffer because of your mistake.

Regards
Farookh malik
Team abof

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Aug 29, 2017

Complaint marked as Resolved

abof.com / Aditya Birla Online Fashion customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2017

abof.com / Aditya Birla Online Fashion Customer Care's response Dear Farook,

As informed by our CSR, we are sorry to let you know that we will not be able to exchange the product as the size you are looking for has been sold out. However, we'll be able to create a return and have the refund initiated.

The amount paid for the product will be refunded i.e., ₹229.

Regards,
Syed Salman - Team abof

Jul 26, 2017

Updated by Farookh Malik Yes i know CSR said the same thing but you have done the mistake why you are helpless this mistake done by Abof staff not from my side you can not cover with sorry boss sorry is not able to sort out your mistake fill your mistake if you are help less so Abof customer will be going some ware else and you people want this than do the same thing otherwise sorry is not enough. try to do something which can be full fill this mistake and if can not do anything so tell quality people they have to do there job why they have sent an defective product to me.

Verified Support

Jul 27, 2017

abof.com / Aditya Birla Online Fashion Customer Care's response Dear Mr. Farookh,

This is with reference to your order no. AB5643696 dated 18th July, 2017 vide for dispatch of Abof men white printed relaxed fit longline t-shirt for Rs.229/- We understand that you have placed the request for size exchange of the product. Unfortunately, we do not have stock of the desired size at the moment. Hence, we can at best refund the order value of the product once you initiate the return. Kindly also note that a Gift Voucher of Rs.150 has already been credited to your account as a token of gesture from our side.

We regret for the inconvenience caused to you and assure you our best services.

Regards,
Team abof