[Resolved] Abof.com / Aditya Birla Online Fashion — Fake product

Senne kaur's

from Jalandhar, Punjab

Address:

Ludhiana, Punjab, 141003

I have placed an order on 24 june, 2017, for a carlton london women Beig/BLK CASUAL SHOES. I recieved my order on 5 july, 2017, as soon as I opened the package and took out my shoes the carlton london tag came out on its own and below the tag there was another tag on the name of some Celetro or so I coudnt read it properly because it was distressed, another thing the product looks like an old one and beeds on the shoes look like the color has fainted of some.I have tried calling customer care, as par your end I was given an asurance that I will given a quick message indicationing your complaint mail id, which I haven't got so .I dnt only want a refund but want to bring this in notice in higher authorities .I believe my issue will be resolve soon.
My order number was thisAB5379185.
Should you require any other details please feel free to contact.
[protected]@yahoo.com.
Thank you so much.

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Aug 6, 2017

Complaint marked as Resolved

abof.com / Aditya Birla Online Fashion customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

abof.com / Aditya Birla Online Fashion Customer Care's response Dear Senne,

We are so sorry that you had to go through this situation. As you had a discussion with one of our CSR, we request you to share at least 2 snap shots of the product highlighting the Tag and Product.
We will forward the same to the respective team and get your issue resolved. Also the images shared by you will help us take appropriate steps to avoid such gaffes in the future.

Regards,
Team abof

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Comments

CA Neha Bothra

from Duliagaon, Assam

I bought a bag last month. Today was the first day I took it out Nd sees that the chain of the same is not working. We buy branded product expecting it to be in good condition. And when u use it there is a defect. Nd worse it since u broke the tag u can't send it back. Very disappointed by the product.