[Resolved] Abof.com / Aditya Birla Online Fashion — my credited money is taken back

chauhankavita

from Delhi, Delhi

Website:

www.abof.com

I ordered something on 30 june... Returned partially out of that... Got some amount credited to my abof account on 30 july... And today its not there. Your customer care says it was a gift card with 60 days validity. But it was my money which you people have already taken from my account in on june 30. So can there be 60 days validity to it. You are not giving something free to me. That was my money with you.

This is totally cheating on your part to take away peoples money like this. And nobody inform me before taking away my money. Is this birla group???

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Nov 16, 2017

Complaint marked as Resolved

abof.com / Aditya Birla Online Fashion customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

abof.com / Aditya Birla Online Fashion Customer Care's response Dear Kavitha,

Greetings from abof!!!

We would like to inform you, the order placed by you on 30 June was through credit card and the partial return refund amount has been initiated back to your credit card on 06 July.

Pls note during the time of your order placement we were running cashback promotions hence you had received an email from us regarding the cashback amount and the validity.

One o[censored]s will reach you shortly to help you further.

Regards
Team abof