Abof.com / Aditya Birla Online Fashion — Refund not given despite being told that it has been sent

I ahs placed an order for shoes on abof.com. when the shoes were delivered, they turned out hing like the pics shown so i sent it back.
1. The process is extremely cumbersome, as if they want to discourage you from returning the below par goods
2. The customer care does not even have a 1-800 number and the lethargy and lack of interest amongst their people is palpable
3. I was told that the payment has been made. A month later, after my calling, i was informed that the payment is stuck.
4. 1 month later it is still unpaid

order id AB423385
Return id RP[protected]