Accenture India — CID:C9708960:Candidature Put on hold

Hi Accenture Team,
Hope all are doing good, I am raising this query regarding my status of candidature in Accenture, I have cleared all the rounds of interview including HR, received email to submit my documents, I have updated some details but faced some issues while uploading the documents. I sent email to POC but didn't get any reply through phone call/email even I sent watsup and normal message .after one day when I open Accenture portal it is updated as "My Candidature is on Hold".
No one(POC, HR) is responding through mails, phone calls and messages
May I know the status of my candidature