Accenture India — I am unable to apply for any post in the portal

Hi,
I am an explomyee of Accenture I joined in Jan 2016 and left in Dec 2019. I am trying to reapply in Accenture portal. It says your resume is already in the Database. And I am unable to apply for any of the position available and one of my frd helped me to apply in Bangalore location also that CID - C1637919. I haven't received any calls or email for interview. The portal says candidature is rejected.
I was working for Mumbai location. Now even I got a call from HR from Accenture. Even they can't fix this issue. Once they upload my profile in portal it automatically gets rejected so I can't give interview. Plz help me remove my profile from database and remove this CID number from portal so I can apply for various openings and get through it.
Thank you