Accenture India — mismatch of candidate id c3632451

Hello team,

I attended the off-campus interview in bms college of engineering and all rounds of interview. My candidate id which was given to me on admit card is 347199. I even got documents approved and have got pre learning modules to prepare for, but hasn't got the offer letter.
On logging in the portal the candidate id is c3632451 with a role name business associates and pending review status where as it should be 347199 where my status should be shown. Nearside of this mismatch i'm not able to receive offer letter.
So please delete my previous account with cid c3632451 and help me clear this mismatch or at least change cid to 347199.