Accenture India — Request for relieving

I had dropped a mail for relieving me on 5-feb-2021 due to the accident caused. (I have submitted the medical certificate, prescription already).
HR had requested to raise the exit request from EST portal. I am unable to do the same as the mandatory fields (Supervisor name) are not filled out which needs to be done by HR/ Manager.
It's already been a week and this is really stressing me out.
Kindly help me with this process to get completed ASAP