Acpc — transaction fail no refund

Address:

Ahmedabad, Gujarat, 382350

Sir/Madam,
We have made online payment of Rs. 20236.00 on[protected]:27:08 my axis bank debit card amount deducted for admission fee for pursuing engineering course in A. D. Patel Engineering College V. V. Nagar . My Roll No 793685 However after login in ACPC portal, it shows that you have not confirmed your admission.When we go for Print Payment Slip option, it shows error message that " You have not paid online admission fee". When we have already made payment of admission fee online, then after we pay cash through kotak bank but still my axis bank 20236 refund not comed . I request you to resolve the issue urgently