Axis Bank Complaints & Reviews

My Citibank Home Credit loan of Rs.84, 00, 000 was migrated to Axis Bank in July 2024. Citibank’s certified loan statements clearly confirm:

Total principal repaid before migration: Rs.43, 48, 603.88

Correct principal outstanding at migration: Rs.40, 51, 396.12

However, Axis Bank recorded the migrated principal as Rs.62, 16, 597.88, which is Rs.21, 65, 501.76 higher than the principal certified...

Account holder name: Tanish Khandelwal
Account no: [protected]
Account open year: 2022

With the recent changes as i had maintained average account balance from the opening year till now but in 21 November 2025 axis bank charged me september 2025 charges without prior information in email or any other form and no specific request mentioned in statement on how much balance to be maintained....

Respected Sir/Madam,
I, Mr. Asha Kanta Sharma, am in receipt of a so-called “Legal Notice” sent to me via email on 6th May 2025 from the following email address: 📧 [protected]@ks-legal.in

This email purports to represent KS Legal & Associates, claiming to act on behalf of Axis Bank Ltd. by Axis Bank Employee Bipasha Hazarika at ‭[protected]‬ in relation to certain alleged dues on my credit card. Upon careful examination,...

Respected Sir/Madam,
I, Mr. Asha Kanta Sharma, am in receipt of a so-called “Legal Notice” sent to me via email on 29th September 2025from the following email address: 📧 [protected]@ks-legal.in

This email purports to represent KS Legal & Associates, claiming to act on behalf of Axis Bank Ltd. by Axis Bank Employee Saptarshi Das at [protected] and saptarshi1.[protected]@axisbank.com in relation to certain alleged dues on my credit...

Respected Sir/Madam,
I, Mr. Asha Kanta Sharma, am in receipt of a so-called “Legal Notice” sent to me via email on 10th September 2025 from the following email address: 📧 [protected]@ks-legal.in

This email purports to represent KS Legal & Associates, claiming to act on behalf of Axis Bank Ltd. by Axis Bank Employee Bibek Saha, Mobile No [protected]‬ in relation to certain alleged dues on my credit card. Upon careful...

Dear team i have opened a account with your bank approx 3 months before for having beo corporate and your account opening rm said to provide same within 2 weeks

But account opening has not provided me corporate neo and i am unable to access same via application .

From last three i am begging employee and branch as well but rm is not even picking my phone and not reverting for same .

This is mental...

In 2019, I took a home loan of ₹84, 00, 000 from Citibank. In July 2024, Axis Bank acquired Citibank’s retail portfolio and migrated my loan. During this process, Axis Bank unjustifiably inflated the outstanding principal by ₹21, 65, 502. When I closed the loan in July 2025 through a balance transfer, they recovered ₹1, 05, 65, 502 — an amount far exceeding the actual principal.

This is cheating people and they may...

My account has been debited MULTIPLE times with unauthorized debit from Axis Bank

We wish to inform you that your A/c no. XX6735 has been debited with INR 1161.00 on[protected]:00:26 IST by TIPS SCG POS/127008/29.08..

We wish to inform you that your A/c no. XX6735 has been debited with INR 973.87 on[protected]:40:51 IST by TIPS SCG POS/870486/28.08..

We wish to inform you that your A/c no....

Details:
Customer Name: Manisha Jaiswani
Customer ID:[protected]
Account Number: [protected]
Branch: Raja Park, Jaipur
Branch Manager: Ms. Rakhee Sharma
Service Request No.:[protected]
Complaint:
I opened a savings account with Axis Bank after completing full Video KYC and PAN verification. The bank confirmed activation and I transferred my funds. However, suddenly and without any...

Date of transaction is 15 april

I received 10k+ from friend and then someone did complaint on my account (4th layer) I called to axis helpline number they said to go branch then I went to branch very next day they said to go my home branch which is located 1k km way from me then I req them to change my home branch to they didn't did and told me to add inr in account your lien amount will be removed then I did but still...

I applied for an Axis Neo Credit Card, which was clearly advertised as Lifetime Free — meaning no joining or annual fees. However, Axis Bank mistakenly issued me a Rewards Credit Card, which is chargeable.

Despite selecting the correct offer through the mobile app and having clear proof (screenshots, OTP confirmation, app screen recording), I was charged ₹1000 + ₹180 GST = ₹1180.

I raised the issue with Axis Bank via email, shared all evidence, and requested correction or reversal. Instead of resolving it, the bank declined my request and billed me anyway.

On 25 June 2025, I filed a formal complaint with the RBI CMS portal (Complaint ID: N[protected]). Even after 30+ days, there has been no response from Axis Bank, and the complaint is still showing as "Registered with Regulated Entity".

Now my credit card statement shows ₹1180 as Minimum Amount Due, with a due date of 11 August 2025 — while my complaint is still unresolved.

This is a clear case of misleading offer and poor grievance redressal. I request:

Immediate reversal of ₹1180 charges

Axis Bank’s response on RBI CMS

Confirmation that my card will be marked as Lifetime Free or replaced with the correct Neo Card

Please resolve this on priority to avoid late fees, credit impact, and further escalation.

Despite escalating my grievance to both the Reserve Bank of India and Axis Bank’s highest offices, I’ve received nothing but silence, negligence, and further harassment.

👉 RBI Complaint ID: [N[protected]
👉 Axis Bank Complaint ID:[protected]

Instead of resolving the issue, Axis Bank shamelessly forwarded my complaint to the same recovery agents who were harassing me — empowering...

My father had a salary account with Axis Bank, which included an insurance and accidental claim benefit. In March 2024, he met with a serious accident and was admitted to the ICU. He remained fully bedridden for three months full body paralyzed and sadly passed away in June 2024.

When we went to close his account, the bank informed us that we could claim the insurance linked to his salary account. Given the financial burden...

I am an NRI customer holding two accounts with Axis Bank (NRO Account No: [protected]). I recently experienced highly disappointing and unprofessional treatment from the Axis Bank Nanjangud branch, particularly from the branch manager, Mr. Cariappa.

On 24 May 2025, my account was charged ₹1, 742.47 as “Cash Transaction Charges” and ₹4, 523.33 as “Shortfall in Consolidated Charges.” These deductions were never transparently communicated, and I was not informed of such fees at the time of opening the account or during any prior interactions.

When I reached out to the bank’s NRI officer, I was told I was eligible for a full reversal and was directed to the branch. I personally visited the Nanjangud branch on 26 May, despite being only two weeks post-surgery, and met Mr. Cariappa. He assured me the charges would be reversed. However, no action was taken, and since then, my calls and follow-ups have been ignored.

To make matters worse, Axis Bank's recent response falsely claims that I was informed of the charges during my visit — when, in fact, the deductions happened before I ever visited the branch. The information they referred to was related to my father's account, not mine. This shows either a severe lack of attention or intentional misrepresentation.

The inhumane behavior and false promises by the branch manager have caused unnecessary stress and loss of trust. It is appalling to see a customer be treated so dismissively, especially one who relied on this bank during travel and medical recovery.

I have already escalated this to the NRI Services team, Principal Nodal Officer, and even the MD & CEO's office. But no resolution has been provided.

I request a full refund of the unjust charges, accountability for the misinformation given by the branch staff, and formal action against Mr. Cariappa for his lack of professionalism and empathy.

Hello sir

Axis Bank ATM terminal ID APCN 40427

(Maharashtra Pune Hadapsar )

I'm owner of premises which is rented out to Axis Bank atm and my issue is regarding Hitachi service policy .
From Last few days different Hitachi representative try to remove our Axis Bank ATM without any legal notice .
They are trying to remove atm without any strong reason .

They told me...

I have my own savings account in Axis Bank Nasik Road branch. from past 6+ years, Last week I have initiated to open minor account for my Son. Have given all the required documents including a cheque of 26, 000 INR. The cheque got deducted immediately and even after 6 days the account is not got opened. Got message "Your application is on hold due to an error"
unable to understand - inspite of giving documents like mine and Sons AADHAR, mine PAN CARD what else is needed. Very disappointed with the service. Need the 26k back to my account.

I am writing to formally bring to your attention the inappropriate and distressing conduct of the officers from your Fort branch — Mr. Manish Mule, Mr. Manoj, and Mr. Manish Awhad — who visited my residence on 30th and 31st December 2024. Their actions have caused me immense discomfort and have raised serious concerns about the integrity and professionalism of your bank's staff.

Details of the Incident:

1....

Sir
Bank has deducted Rs 51135 on 14th Feb 2025 from my account to Bescom without my authorisation or any information. I have not opted to Autopay also.
My Bescom account Details
RR no : JGL2697
Account No : 5650121
I have been following up with Bank for the refund but till now no resolution
Request your interference to get my refund
My bank Details
Axis Bank, Vijayanagar Bank
Vijayanagar...

My uncle Shiban Ganju is holding a Citibank credit card no. [protected] in place of Blocked card no. [protected]. His Relationship with Citibank since April 2006. After changeover to Axis Bank, they said that card ending 9011 has been permanently blocked giving the reason “Bill of Rs. 9, 226/- not paid”. The last payment of Rs. 6, 269/63 was made on 1.5.24 and after that no bills have ever been received & nothing...

Dear Sir/Madam,

I am writing to express my deep frustration and disappointment with both TATA AIG Health Insurance and your bank, which acted as the intermediary for the policy. Despite submitting all required documents, including original documents, and following the necessary procedures, my claim remains unresolved, and I have not received any communication or assistance from either TATA AIG or your bank.

I...