Axis Bank Customer Care
Axis Bank Limited
Customer satisfaction rating: 23%
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5535
COMPLAINTS

Axis Bank Customer Care

Axis Bank Limited

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Address
Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1388
down
642

Phone:
Phone:
up
815
down
413

Additional info
Ahmedabad
TRISHUL, Third Floor, Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad - 380006

USA: +1 855 205 5577
UK: +44 808 178 5040
Singapore: +800 1206 355
Canada: +1 855 436 0726
Australia: + 1800 153 861
UAE: +800 035 703 218
Saudi Arabia: +800 850 0000
Qatar: +800 100 348
Bahrain: +800 11 300

View More Information...

Customer satisfaction rating
23%
Complaints
5535
Pending
168
Resolved
1192
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So far so good - The company responded to our notifications and is working on resolving complaints.

Axis Bank related photos (650)

Axis Bank Complaints & Reviews

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Axis Bank — mental harassment over credit card payment

 Arihant Kataria on Jan 23, 2018
On 11.08.2017 suddenly i received an sms from axis stating that myr 4 & myr 399.99 (2 times) was spent on my card & within no time i get a call from your customer support ([protected]) by the name chinaya asking for whether have i done the above transactions, i had immediately informed him that i have not done any transaction as such & refused to accept the same & he in return informed me that the card had been used with the above amount & then he had requested for an immediate blocking of the card for which i had immediately given a consent to block the card for which i received an sms stating...
Complaint comments  Read comments [1]Complaint category Credit Cards

Axis Bank — online payment not done

 Niladri Pal on Jan 23, 2018
I am niladri pal a savings a/c holder under burdwan bhangakuthi branch. I have opened this a/c last month. But online payment not done through debit card. Last saturday i went bhangakuthi branch but no progress about this. My registered mobile no. Is update in branch and also update through axis atm machine. But i can't access my online payment through axis bank debit card.
On line payment is very urgently required now a days. So try to solve my problem as early as possible. The issussing charge is 500 for 1 st year for debit card and i can't make any online payment. What is this? Why i can...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — ticket not received but fund deducted

 Dharmendra Raikwar on Jan 22, 2018
Dear sir,
Yesterday i booked ticked from ganjbasoda (Baq) to pandurna (Par) but transaction done rupees of 641/-that transaction massage mentioned bellow
Hello! Your a/c no. 890632 has been debited by rs. 641.8 on 22jan18. The a/c balance is rs. 1078.97. Info: inb/[protected]/indian railway corporation
Please refund my deducted amount.
My name-dharmendra raikwar
E mail-raikwardk786@gmail.com...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — amount debited however beneficiary has not been credited

 allan321 on Jan 22, 2018
I am very much disappointed with the service from axis bank. I have made a imps transaction on 13/12/2017 for the amount rs 1, 23000 from my axis bank account to sbi account. The amount has been debited from my account however the beneficiary has not been credited. The transaction is in the suspect status. I earnestly request to resolve the problem asap.

Axis bank account no: [protected]...
Complaint comments  Read comments [3]Complaint category Banks

Axis Bank — amount not credited back into my account

 marri keerthi on Jan 22, 2018
On[protected] i have done two transactions on portal https://online.sai.org.in(shirdhi sai trust) an total amount of rs.1220 (Each transaction of rs.610) while finishing the transaction i got an payment error. The money has been debited from my account. On[protected] i have received an mail from support@sai.org.in that money has been credited into my account. But the money hasn't been credited back.

Below i have provided the snapshots of the mail i have received which contains the bank transaction id, acknowledgment no and transaction date for the two transactions i have done.
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — refund my amount for unsuccessful transaction

 Subha Dilip Kumar on Jan 21, 2018
Dec 28th i made online recharge payment of rs.922.13 that was unsuccessful but amount debited. Called axis customer care more than 10 times but no use. I contacted paytm even they not received my amount it seems. I need my amount back. Don't know who's mistake either paytm or axis bank or gateway.. I tried my level best to contact each all r giving different answer. But understand a thing i trusted all service axis paytm but u people not even responding and taking care of customer satisfaction on this time. Check history how much time i called it's waste of money each time i lost 4 rs. Really disappointed....
Complaint comments  Read comments Complaint category Business & Finances

Axis Bank — debit card personal accidental cover

 Rinesh Yadav on Jan 21, 2018
My accident happen 28/9/2017 then i went in axis bank for debit card personal accidental cover but they refuge me to give me any form and tell that your card not suitable for this, while my card is used frequently before accident and i intimate to bank about accident with in 90 days. While bank account detail this show 10lakh for personal accidental cover
A/c no-[protected]
Ifs code - utib0000576...
Complaint comments  Read comments Complaint category Insurance

Axis Bank — extra amount transferred

 Vinodpaul on Jan 20, 2018
Hi i hold an account in axis bank, koramangala branch, bangalore.
Recently i had issued a cheque to my vendor of rs17100, but the amount debited was 47100rs.
When i visited the branch ops head of the branch was not at al sympathetic.
Rather chose to ask me to run around the banks of diff branches. How es this valid.
When the mistake is from the bank... It es the banks responsible to rectify. This behaviour from axis bank ops manager is not accepted...
Complaint comments  Read comments Complaint category Banks

Axis Bank — abusing my family

 Renuvan on Jan 20, 2018
I have received calls from axis bank collection agency for the past two days & they keep harassing me like a beggar. I have recorded each and every conversation of the call received. I want to explain my current situation and negotiate my payment but then want the money instantly. The way am handled in the call looks like they hell at a dog. The same thing continues i might forced to update the recordings in social media and raise a formal complaint against the back. I want someone to fix and the same representative should call me and apologized for her language...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — incorrect account charges and false assurance [Resolved]

 Asingh93 on Jan 20, 2018
Hi team,
I am very disappointed for the awful services received from the bank and for the false assurance.
I was charged incorrectly for consecutive two months. I called up customer service for the first month and asked them about the charges they explained me about the charges and reverted the amount for the credit card as it was a system glich and advised to talk to the banking team for the reversal of amount in savings account. I was assured i won’t be charged going forward for the same thing and everything is sorted now. I had spoken with manger naming david.
Again the...
Complaint comments  Read comments Complaint category Banks

Axis Bank — credit card write-off & dpd wrong information entered in civil

 hardyelegant on Jan 19, 2018
Sir, my credit card no [protected] in name of sudhir bhardwaj was closed / surrendered by me on 30-may-2016 with depositing the outstanding amount Rs 7000/- on your letter demand dated 30-may-2016 and the bank has updated wrong information to cibil. Your bank reported write-off and write-off amount along with DPD in cibil, due to which my cibil score is reduce. I was requested so many times in your bank branch situated at Rajpur Road Dehradun Uttarakhand regarding the same.

I am requesting you again to remove the wrong information from the cibil, i am highly obliged if you solve...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — the one assist service

 jai8584 on Jan 19, 2018
My name is jagdev singh. Yesterday I received a call regarding protection of my debit card . They misguided me and without my permission, without any OTP
1899 rs debited from my account with relationship no. 3612943. Please cancel this policy and refund my money . I have very bad experience with axis . Also they gave me a customer care number which is totally useless. I tried to contact with officials, even they ignored my request by giving the reason that we are not responsible regarding any call. Please refund my money as soon as possible . Otherwise I will no more be your customer of...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — for no dues certificate.

 Giriraj Gochar on Jan 19, 2018
सर,
मेरा कोटा स्‍थि‍त एक्‍सि‍स बैंक में मेरा बचत खाता हैा मेरा वेतन प्रति‍ माह खाते में जमा होता आ रहा हैा प्रार्थी पुलि‍स वि‍भाग में कानि‍स्‍टेबल के पद पर अधीक्षक कोटा ग्रामीण में पदस्‍थापि‍त हैा उच्‍च अधि‍कारि‍यों के आदेश पर...
Complaint comments  Read comments Complaint category Banks

Axis Bank — withdrawal of amount 20,000 on december 31,.2017

 Aseem Kanojia on Jan 19, 2018
I have tried to withdraw the amount of 10, 000 from Axis bank ATM on December 31, 2017 but there was no dispense of amount from machine, not even the machine asked CODE for processing the payment.The machine flickered and returned to original position But the message received amount debited. The same thing happens twice and machine not even dispensed the amount. i.e I have got debit of 20, 000.

Kindly look into the matter...
Complaint comments  Read comments Complaint category Banks

Axis Bank — squash ppr illegal incomplete loan agreements no 067702267378

 naimuddin m s on Jan 19, 2018
Dear sir this is loan agreement defective and incomplete requested to squash till date 10 months over it is not happen so please requested to squash the illegal ppr loan agreement and justice
I will submit you customer copy as proof on demoed other wise you will get axis bank loan banking center along with statements
Past 4 years i am regular customer 10 months before i got bank offer so old account is pre closed great loss in interest
New account open with defective agreement and cheated so requested to 1 reverse interest other charges collected in old account ppr[protected]
Complaint comments  Read comments Complaint category Loans

Axis Bank — personal loan bad response

 Prakash8030 on Jan 19, 2018
My name is n. Prakash from tirupur district, tamilnadu. I apply personal loan for axis bank ltd on last month. After applying personal loan executive staff make an calls from mumbai and he gave more salary, personal deteils from my self. And after he forward my calls to coimbatore branch. That person contacting myself and get my id cards xerox and get salary certificate. And he said we will give amount with in 4 days but now no respond my calls. Kindly know reason for not supporting.

Regards,
N. Prakash....
Complaint comments  Read comments Complaint category Loans

Axis Bank — axis bank - home loan - both are cheating

 sr_venkat on Jan 18, 2018
Dear All,

I have account in Axis Bank and Home loan in Axis Bank only, I have given ECS also. Suddenly Axis Bank blocked my account on 9-Jan-2018 the day before the Home loan processing 10-Jan-2018 and asked me to submit the KYC.

I have updated my Aadhar online in Dec-2017 and it was successfull.

I approached the bank and told that I have updated aadhar in Dec-2017. The bank manager unbloked my account and the home loan amount was deducted.

Now the Home loan department asking to pay Rs. 590 extra for delay, why should I pay Rs 590/- for...
Complaint comments  Read comments Complaint category Loans

Axis Bank — deactivate my one assist service and refund my money back.

 Harshita Choksi on Jan 18, 2018
I have received a call from axis bank today.
I just don't want the subscription and please cancel my subscription for my axis master card ending with 2927. It has been noticed that the money already been charged rs. I 1899 for the same and the it was said that service was free of cost.
Then this charges are been caused to me.
Hence, cancel the subscription and refund the same into my account asap.
I am waiting for confirmation of deactivation of this service and also refund the money rs 1899.
I would also like to mention the person name chandini
Who said...
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — fraudulent transaction on my axis bank cred

 santosshkumar udnur on Jan 18, 2018
Hi i santoshkumar udnur holder of credit card [protected].
The transactions done 18 jan 2017 @11:52 pm of amounts rs 2 and 4718.82 are unauthorised, not done by me, its fraudulent transaction, card was in possession with me.

I have blocked credit card, raised request to set these transactions as disputed.

Following are the request number for the setting transactions as disputed.
[protected] ransaction with amount rs 2
[protected] transaction with amount rs 4718.82

However to proceed further on the same, i need to send the dispute...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — opening of an sb account

 Naveen Kumar Aditya on Jan 18, 2018
I have approached an axis bank branch in srinagar colony, hyderabad to open an sb account for my son on 11.01.2018 and submitted all documents to their satisfaction. Today on 18.01.2018, they have informed me, that they cannot open the account since pan number was not available. I have informed the same on 11.01.2018, but they sai we can submit form 60. Hopeless bank with hopeless staff. I have even given a cheque for rs. 60, 000/- to open the new sb account. They have not even bothered to contact me, until i visited the branch.in a time, when sb accounts can be opened online, i have approached...
Complaint comments  Read comments [1]Complaint category Banks

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