Axis Bank Customer Care
Axis Bank Limited
Customer satisfaction rating: 21%
Submit a Complaint
3900
COMPLAINTS

Axis Bank Customer Care

Axis Bank Limited

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Address
Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
696
down
399

Phone:
Phone:
up
421
down
267

Additional info
Ahmedabad
TRISHUL, Third Floor, Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad - 380006

USA: +1 855 205 5577
UK: +44 808 178 5040
Singapore: +800 1206 355
Canada: +1 855 436 0726
Australia: + 1800 153 861
UAE: +800 035 703 218
Saudi Arabia: +800 850 0000
Qatar: +800 100 348
Bahrain: +800 11 300

View More Information...

Customer satisfaction rating
21%
Complaints
3900
Pending
1081
Resolved
730
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So far so good - The company responded to our notifications and is working on resolving complaints.

Axis Bank Complaints & Reviews

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Axis Bank — Staff not appropriate

 dhruv deorhiya on May 29, 2017
Branch millioniganj
city jabalpur
state madhya pradesh(482002)
i am a customer of this branch of axis bank, i was in the line to deposit cash at the counter i had to come out of the bank for some reason and when i tried to enter again the security guard stopped me, saying that its 4 pm and cash counter is closed, i asked him to consult with higher authorities, as it was urgent to deposit the cash, first he told me that his boss would come in the morning so wait outside till next morning, and then later he went inside for a moment and came out saying its not possible come later.
Complaint comments  Read comments Complaint category Banks

Axis Bank — Not activated my Axis App after many efforts

 anil2570 on May 29, 2017
Axis bank mobile application yet not activated. after submission of right information about debit card detail and internet banking user id and password but it say wrong credential.so kindly request to solve this issue asap. In this regard I have met and try to meet concern branch but yet no relief

due to this i can not able to avail services and my emergency work.

Regard
Anil K Mishra
Mobile 9644604222...
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — Unauthorised calls causing loss of money

 Ramakhanna on May 28, 2017
I recently received the credit card in may, 2017. I got a call from 9958924390, who said that they were calling from axis bank. They said that this was the verification call for reward program of rs 8500 and it was for those who got axis credit card. But, in the transaction. Alert mail it is written that the amount rs 8505 was spent at sks business solution. How come someone could make calls and get money in the name of axis bank? In addition, the mail id (Customer. Services@axisbank.com) for customer query is also not working....
Complaint comments  Read comments [4]Complaint category Credit Cards

Axis Bank — About bank interest

 Ramjatan Singh on May 28, 2017
Hello sir, i m ramjatan singh. I want to know your lone facility system. I would know about, after some time when taking the loan your facility is automatically change. Your interest charge automatically double. I m taking a loan about 1 year ago after that coming a information to bank about loans that's your interest rate is double and your tenure 4 years to 5 years with same price which you per month pay for loan how...
Complaint comments  Read comments [1]Complaint category Loans

Axis Bank — Collection agency harassing my family

 Ismael Mistry on May 27, 2017
I ismail mistri, i was getting calls for collection from axis where in i spoke to the bank customer care about the current situation i m in. There is this agency who is calling me everyday, one day i failed to answer the call tee here was an agent who visited my place n disclosed my sister about the debt i owe and started messaging me that we will report to yiur cibil and all. I again called uo customer care of axis they said we'll get this thing cleared uo now just after a week again the same is repeating. I m getting message for an agency threathing that in nect 2 days we will vome at your home...
Complaint comments  Read comments [1]Complaint category Credit Cards

Axis Bank — Refund not received of failed transaction

 NarveerS on May 27, 2017
Refund not recieved of my failed transaction. I have done recharge of my jio no. with my credit card. In that transaction my money was deducted but it was a failed transaction. Till now my money is not refunded back. I have also complaint to jio but they are telling that they did not get money and it was with bank only.
My transaction ID is 221007606236.
Kindly refund my money back as soon as possible....
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — Fraud by a lady with me as an axis bank representative

 Akash Padale on May 27, 2017
It an complaint against a lady who has fraud with me on paytm by saying she an representative of an axis bank so i gave her my details by mistakly. She con me 5 time a day by withdrawing cash.
1st time rs 3000
2nd time rs 2000
3rd time rs 3000
4th time rs 1000
5th time rs 7099
She has con me i dont the use of credit card but still toked it and i have been con
Plz its an humble request to you sir,
Kindly look after this and help me from this am helpless......
Complaint comments  Read comments Complaint category Other

Axis Bank — Auto debit of fund [Resolved]

 av8478 on May 27, 2017
Dear Team,

With reference to above just want to complaint that i was using axis bank card since 2010-11 onwards & i was njoying the service also but in year 2015 i got statement saying rs.500 as penalty & same was continuously update in my statement from june 15 to dec 16 alongwith penalty n interest.. I was making payment as per card used against shopping..

Also want to draw attention that numbers of time axis executive call me to pay but when i asked to explain the other charges none of single person was able to close the issue.

In Dec 2016 my card...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — Unauthorised debit from my account

 Lakshay Adlakha on May 27, 2017
Without my permission some amount getting debited from my account, It is mentioned in the statement like TIP/SCG.VISA.POS.DT 240116. FROM LAST 3 MONTHS

I'm afraid I didn't explain myself properly. My card is not being used to make unauthorised purchases. What is happening is, I'm being charged small amounts between 5 and 25 rupees randomly and this is in the statements - TIP/SCG.VISA.POS.DT(DATE). Why that extra charge after a purchase?

I need my money back.

Regards,
LAKSHAY...
Complaint comments  Read comments Complaint category Banks

Axis Bank — Amount is deducted without notifying me

 rahulreddy555 on May 26, 2017
Hi, '
I am rahul t from bangalore.. Having account in jayanagar branch
Few days ago my 675 amount has deducted without notifying any mail or text... I didn't attached any dmat and all
I dont know why the hell you deducted i want my money to be refunded as soon as possible.
I spoke to your customer care number as they said to email u for regarding this issue, till 2 years your service was
Wonderful, i don't know what is wrong with you people now...
Right now my balance is showing like (-332), i do not why the hell
I need my money to be refund as...
Complaint comments  Read comments Complaint category Banks

Axis Bank — Amount not refunded by Axis Bank

 hemant bajpai on May 26, 2017
Dear Lakhmichand,

I had made a payment on 15 May 2017 of rs.686. But by default i made the payment thrice and then on the same date i asked Bhartiya Airtel to refund the remaining amount of rs.1372. The money was refunded by them on 19 May 2017 along with the transaction id (268635) (268163). But till today the amount has not been refunded from your side. I m highly disapointed with your services as i have tried to contact several times to the customer services.
I will report to the consumer forum if my amount is not refunded within 24 hours.
Name - Hemant Bajpai
Complaint comments  Read comments Complaint category Banks

Axis Bank — Debit card delivery at my place

 Rajani Vishwakarma on May 26, 2017
Hello,

I lost my card. I requested for a new one. I got a message from blue dart with ref no 33783224801 that as my name was not mentioned on the courier they had returned it back to axis main branch in santa cruz. I reside in nallasopara. I had several calls with axis customer care to deliver debit card at my place. They even issued me a request number 30828555 on 2 may. Its 26 may and i have not yet received it at my place. Am i supposed to go all way around to santa cruz to have my debit card for which i have paid 200 rupees. If it is so, i would like to deactivate my account,...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — Cheating with me in credit card

 Vishal Raviya on May 26, 2017
Please reply me and call me

Hi last 3 months i have not receive any notification yesterday credit card bill rs.1800 some thing still i have no use of my credit card.

Axix bank employee said me it is free credit card for you because you have take loan in axix bank.

Why it is too much hidden charges?

Why are you cheating with customer?
Please stop my credit card.

I have try too many waits but not recieve my call in customer care.

8980506673 it is my number call me.

I am very good customer...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — Housing loan

 bbansal on May 25, 2017
Dear sir

I am having Housing loan account NoPHR01261138993 With your Bank.I have been sanctioned loan of Rs 65 Lac on 13.10.2014.Rate of intt was 10.25%p.a. Amt disbursed Rs 5357394 only.At the time of sanction @10.25 and for rs 65 lac EMI was 78622/-P.M. Now in April 2017 I have switched over MCLR @8.50%P.a and Amt of Of Rs 4895261/-
My EMI has been deducted Rs 76840/-I have applied for MCLR and reschedule of my EMI on Outstanding balance for remaining balance period which should be very low. I have never been informed about my EMI after reschedule . I have tried to contact...
Complaint comments  Read comments [1]Complaint category Loans

Axis Bank — Regarding refund of failed transaction amount

 money123 on May 24, 2017
Dear sir

My self :- tajinder pal singh
Acc no:-911010047572548
Ifsc code:-utib0000131

The transaction made on 27/04/2017 for rs.1404.28 and same day i complaint for this reference number for the same is 30782263.

Now the 28 days has passed away i mail regularly for this dispute. And in return mail they just send me the this reference number and still not action has been taken by him.

I am in very critical condition not able to understand to whom i mail for this.

And even they are not providing me any compensation...
Complaint comments  Read comments Complaint category Banks

Axis Bank — Opening of sukanya account

 Vshy Bhatia on May 24, 2017
Hii, i applied for the opening of sukanaya samridhi account of my daughter myrah bhatia in axis bank, derawal nagar branch, delhi-110009 in last week of march... Its been over two and a half months but still the account is not opened yet... No response from bank officials... Everytime i call they say its in processing... Kindly look into the matter...
Thanx
Vishal bhatia...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — Payment of credit card but i haven't even used it yet

 Akash Padale on May 24, 2017
Bymistakely i have given the card detail to a fraud and she had cheated me. She was forcing me. Thats why i gave her the detail and she cheated with me i have not used the card because i don't know how to use the card then also i have taken the card but plz help me in this case am not a big rich man so kindly request you sir help me in this...
Akash padale son of rawsaheb padale......
Complaint comments  Read comments Complaint category Other

Axis Bank — Salary account activation - reg

 Kuraloviyan Vanaraj on May 24, 2017
Hello, Ten days back I had opened my salary account in Axis Bank, still it is not activated, Although I have submitted all the required documents, i dint recieve any updates from your end.I have to update the account details in my company within a specified date.

My Bank A/c No is 917010014729445
Name - Kuraloviyan V
Kindly consider my issue and take some proper action asap.
Thank You....
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — Balance deduction of 10, 000 (Corporation bank atm bhiwadi in lic office campus) [Resolved]

 pintukrpatel@gmail.com on May 24, 2017
Dear sri,
My name is parshuram i'm a axis bank ac holder in bhiwadi branch and my account no is - 910010036682790 i'm withdraw 10, 000 rupeess in corporation bank atm bhiwadi (Lic office compound) but atm not give me cash and my balance is deduct i have already complaint 4-5 times axis bank but axis bank not take any action on corporation bank and not refund my balance and not give me any proof my complaint id is -1704023737 complaint date 11/04/2017 second one is - 1704034842 complaint date 14/04/2017 so kindly help me and take action on axis bank and corporation bank
Thanks & regards
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — Deduction of amount through net banking with citrus payment solution

 Harsh maheta on May 24, 2017
Hello i was submitting the application form of CET davv 2017 through MP online in which i completed the procedure and at the end when i click to proceed to payment it show me the oops its error and just a minute i got the message of that amount of 1557/- has been debited from your amount without getting any receipt even i did'nt got any message of transaction ID so its my request kindly take any action and please refund my amount its not a small amount.
I can show you the image what i got message....
Complaint comments  Read comments Complaint category Banks

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