I am an NRI customer holding two accounts with Axis Bank (NRO Account No: [protected]). I recently experienced highly disappointing and unprofessional treatment from the Axis Bank Nanjangud branch, particularly from the branch manager, Mr. Cariappa.
On 24 May 2025, my account was charged ₹1, 742.47 as “Cash Transaction Charges” and ₹4, 523.33 as “Shortfall in Consolidated Charges.” These deductions were never transparently communicated, and I was not informed of such fees at the time of opening the account or during any prior interactions.
When I reached out to the bank’s NRI officer, I was told I was eligible for a full reversal and was directed to the branch. I personally visited the Nanjangud branch on 26 May, despite being only two weeks post-surgery, and met Mr. Cariappa. He assured me the charges would be reversed. However, no action was taken, and since then, my calls and follow-ups have been ignored.
To make matters worse, Axis Bank's recent response falsely claims that I was informed of the charges during my visit — when, in fact, the deductions happened before I ever visited the branch. The information they referred to was related to my father's account, not mine. This shows either a severe lack of attention or intentional misrepresentation.
The inhumane behavior and false promises by the branch manager have caused unnecessary stress and loss of trust. It is appalling to see a customer be treated so dismissively, especially one who relied on this bank during travel and medical recovery.
I have already escalated this to the NRI Services team, Principal Nodal Officer, and even the MD & CEO's office. But no resolution has been provided.
I request a full refund of the unjust charges, accountability for the misinformation given by the branch staff, and formal action against Mr. Cariappa for his lack of professionalism and empathy.
Axis Bank customer support has been notified about the posted complaint.
