Axis Bank Customer Care
Axis Bank Limited
Customer satisfaction rating: 26%
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6390
COMPLAINTS

Axis Bank Customer Care

Axis Bank Limited

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Address
Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1716
down
767

Phone:
Phone:
up
1016
down
483

Additional info
Ahmedabad
TRISHUL, Third Floor, Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad - 380006

USA: +1 855 205 5577
UK: +44 808 178 5040
Singapore: +800 1206 355
Canada: +1 855 436 0726
Australia: + 1800 153 861
UAE: +800 035 703 218
Saudi Arabia: +800 850 0000
Qatar: +800 100 348
Bahrain: +800 11 300

View More Information...

Customer satisfaction rating
26%
Complaints
6390
Pending
264
Resolved
1558
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So far so good - The company responded to our notifications and is working on resolving complaints.

Axis Bank Complaints & Reviews

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Axis Bank — transaction amount not credited back as its not reached the merchant account

 Umesh Hegde on Jul 16, 2018
Hi, I performed 2 transactions from my Axis bank and both the times the transaction got successful debiting from my SB account, but it did not reach the Merchant (Tata Sky) account. Here below are the details:

1) 1 Complaint: Recharged with Rs. 465/- on 15-May-2018
Complaint Ref no with axis bank: [protected] - AXMOB/DTHR/9T24YMUH6653/[protected]/150518
- Confirmation mail from transaction is not successful. (Unsuccessful proof)

2) 2nd complaint: Recharged with Rs. 460/- on 19-May-2018
- Complaint Ref no: [protected]- INB/[protected]/AXIS DTH RECHARGE/.
Complaint comments  Read comments Complaint category Banks

Axis Bank — regarding sms alert.

 Bala Jiwmail@gmail.com on Jul 16, 2018
As per your bank information that the sum of Rs.15/- has been deducted out of my a/c no, [protected] regularly.plus service charges without my consent.

t.The bank charges noted above be refunded to my a/c because I have not given any consent for SMS alert.I have already given a requests to bank regarding the same for closing the same.
I have already sent the mails to Raman office regarding the same matter.But no response recd.from the bank.So, pls.satisfied me & oblige.

Note:- If any service be given to me that should be with my concent.

Thanking...
Complaint comments  Read comments Complaint category Banks

Axis Bank — practice of this bank

 Ten153 on Jul 15, 2018
Most 3rd class bank . Greedy Vultures only waiting to screw you. Useless service providers who only encumbers their customers . Every month unnecessary charges disguising it as consolidated charges. I ve been more than 10 yr customer of this bank. Only thing they actually know how to do is mentally harass and play sly games against there customers . Spit on this bank. Worst of the worst...
Complaint comments  Read comments Complaint category Banks

Axis Bank — without any information every month deduct rupees in my account

 kapil31verma@gmail.com on Jul 14, 2018
Hi, i have saving account in axis bank & today have received msg me i.e. deduct Rs. 367.33 & Rs. 66.12 by Axis Bank, than I checked my balance they have deducted 367.33 rs & 66.12 rs, from my account written as Consolidated Charges. Say me, Why without any call or information they have deduct any amount in my account. Every Month they have deduct in some rupees in my account without any information. Please help me to get my money back, these banks are deducting innocent peoples money from their accounts without telling peoples...
Complaint comments  Read comments Complaint category Banks

Axis Bank — axis bank has falsely charged money for deemat account

 Sourabh89 on Jul 14, 2018
In this bank, My wife has salary account. I and my wife dont know how they have opened deemat account . We came to know about deemat account when they had charged 700 rupees for it. We never done any trading over it. I have also an account in axis bank, They always do unauthorized transaction in my account after complaining sometimes they revert money. There are no support call support to resolve the issue.
Contact number : [protected]...
Complaint comments  Read comments Complaint category Banks

Axis Bank — imps - transaction status shown as suspect [Resolved]

 Juhi Sooraj on Jul 12, 2018
I have made imps transaction yesterday (11th July 2018) for the amount rs.40, 000 from my axis account to my federal bank account..The amount got debited from my account but the beneficiary account is not credited till now. We have urgent requirement of money. I request you please coordinate with bank to escalate this issue.

I contacted the branch office... but no use.

PH- [protected]...
Complaint comments  Read comments Complaint category Banks

Axis Bank — sovereign gold bond

 Sudhacj on Jul 10, 2018
Hi,

I have purchased Sovereign gold Bond (Application No :[protected]. I wanted to know its status.Till date there have been no communication.
Can you please let me know the following..
1. What is the current value of these two bonds?
2. Why 2.75% interest payable every six months is not given so far?
3. Is there any way I can directly login to any website to check the current status of these bonds?

Regards
Sudhakar
>...
Complaint comments  Read comments [4]Complaint category Banks

Axis Bank — savings account asap

 dhana64 on Jul 10, 2018
Dear Sir/Mam,
I regret to inform this your bank process is very slow as compared to National bank. With reference to the below account number I have opened an account two week back and I have done my KYC and signature verification long back till now I haven't received my cheque book due to delay in signature verification. Kindly note that I visited the branch last week but no response. Kindly expedite the process and do needful. Thanks

A/c No.[protected]...
Complaint comments  Read comments Complaint category Banks

Axis Bank — know the full credit card number of 9399

 ssjdp on Jul 9, 2018
Dear sir/madam
i was used the axis credit card before 2 year back.after that i closed the card with full pyament. but in my cibill written off due to 14 paisa only. that is very bad.
so i want to remove that written off from cibil. please help regarding this matter.
my card no..is 4718 6300 **** 9399.
waiting for your valuable response
my mob.no.is [protected]...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — credit card declined without proper enquire

 shantaladevi on Jul 9, 2018
I applied for credit card over of 10 days got verification call as i thought to make change of address to make it to permanant address suddenly they disconnected without confirming anything during verification call. later after 2 days of verification call i recieved a message as credit card declined.. need reason of declination without any proper confiming as i was waiting for credit card from past many days with positive expectations.. Really axis bank troubling us without proper confirmation enquire, ....
Complaint comments  Read comments [2]Complaint category Credit Cards

Axis Bank — mobile app purchase

 Ganges Sharma on Jul 9, 2018
Dear Axis Bank Team,
I would like you to reverse this Transaction.
App: Dot to Dot
Amount: Rs 4000
Date of Purchase: July 8
The features I was looking for is not available in the App.

Right now, I am sitting in a Hospital. My Dad had Neurosurgery. When I called Axis Bank yesterday, they asked me to submit a complaint. I have also written to the Owner of Mobile App who deducted Rs 4000. It's Urgent. Pls help me. Ganga...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — misbehavior of staff

 KetanRBhatt on Jul 7, 2018
I am customer of AXIS bank since last 20 years. Today i.e. on 7.7.18 at 10:05 hrs., I visited Axis bank branch located at Maredian complex, Diwalipura branch, Vadodara regarding query regarding PAN Card updating of Jt holder. There was no customer with customer executive at one desk, I asked her regarding my query, She asked me to sit and was doing her pending work. On asking she replied that server is not working. I asked her whether pan card updating can be done on line or not she replied that I don’t know. She was not at all giving satisfactory answer to my queries, She asked me to come with...
Complaint comments  Read comments Complaint category Banks

Axis Bank — cancellation of one assist services

 Shiva415 on Jul 6, 2018
I have received a call from Axis Bank today 6/7/2018. I just don't want the One Assist subscription and please cancel my subscription for my Axis Visa Platinum Card ending with 2683.
You are, therefore, requested to note that i am not interested to accept this type of services and as such you are also requested to make necessary arrangement to deactivate "one assist plan" and get back my deducted amount of rs. 1899/- to my account at an earliest....
Complaint comments  Read comments Complaint category Banks

Axis Bank — account freezing without prior intimation

 jeby_em on Jul 6, 2018
SUB: MY SAVINGS BANK ACCOUNT FROZEN SINCE 01 JUL 2018

The sequence of case is as follows:

01 JUL 2018: Savings bank A/c Frozen

03 JUL 2018 1216 HRS: Called up customer care stating that I am unable perform any transactions. The executive directed me to go to nearest branch and submit the photo copy of PAN card of joint account holder (my spouse).

03 JUL 2018 1438 HRS: Axis Bank Sanjay Place, Agra branch (my home branch) refused to accept self-attested photocopy of PAN and Aadhaar of the joint account holder, stating that another form...
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — unauthorized charges on credit card

 rashmipathak on Jul 6, 2018
My Credit card no ends with 8770 and it has been charged with an annual fee of Rs 500 approximately and since then every month they have been messaging me the balance with the fine in that amount. I even called the customer care and the executive was very rude. they have not sent me any paper statement since then. I have never received that Credit card or the pin. Please help...
Complaint comments  Read comments Complaint category Unauthorized charges

Axis Bank — amount debited from my account without consent

 Nboruah on Jul 6, 2018
The one assist service people have called me and told me about their services, they asked for my card verification being aware I didn't conveyed the right information but they made me feel that they ain't fake later on they debited rs1899 from my account . Please I don't need any cpp I just need my money back. I tried to called their number which isn't of any use .

Hlp me get my money back...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Axis Bank — urgent - application status unknown [Resolved]

 Steffirodrigues2013 on Jul 5, 2018
I need to open an axis bank account on an urgent basis to cash my educational loan DD based on which i need to pay my college fee before the deadline inorder to confirm my admission in New Zealand. I visited the branch and applied for a savings ac, received the welcome kit and was told it will be done by the very same evening. Now its 2 days and I have no update yet. Im running out of time so pls help look into this and sort this out. Im expecting some quality service. Hope this is taken care of....
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — unusual charges to my account

 sunil kumar g s on Jul 5, 2018
I mr sunil kumar g s having a credit card in their account which has been expired seven or eight years back. But still they are charging the bank charges for non usage amount also which comes to around rs 9332.53 out of which 4832.04 has been reversed still they are showing due of rs 4500.49 for which i requested to reverse back several times by phone. Please give me the justice for the same i will pay minimum charges of rs100.
Why i should as i am not using the card and the card is expired long back and i have not received the new card until now....
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — upgrade to buzz credit card today and enjoy exciting shopping benefits on flipkart!

 bhaskar777 on Jul 5, 2018
Hello axis bank,

I am very frustrated with your service, you have
misleaded me.I was using axis my zone credit card and was satisfied with the same.Once a tellebanking officer of you asked me to change the card to Axis buzz card with highlighting the benefits.
I have attached the pictures of the Benifits described and promised to me.

But what a shame on your service.
I have been using the card since 10-15 days after activating the same.But both the fine dining and Flipkart vouchers are not yet entitled to me.

I swiped the card at...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — transaction failed but money debited from my axis bank account

 harshitm on Jul 5, 2018
I was paying 20000 inr for my upsee counseling seat acceptance fees on 05/07/2018 and i have filled all details and otp too as i was paying the amount from my debit card via online banking but due to any reason (I don't know what happened) transaction failed but i got message of debit of money from my axis bank account, without any successful transaction. Please! Refund my money back
I think it's bank fault that when transaction got failed then how can bank debit amount from my account.
I called my banks branch manager too but he said it's all online i can't do anything here and cut...
Complaint comments  Read comments Complaint category Banks

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