Axis Bank Customer Care
Axis Bank Limited
Customer satisfaction rating: 24%
Submit a Complaint
5132
COMPLAINTS

Axis Bank Customer Care

Axis Bank Limited

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Address
Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1245
down
589

Phone:
Phone:
up
740
down
385

Additional info
Ahmedabad
TRISHUL, Third Floor, Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad - 380006

USA: +1 855 205 5577
UK: +44 808 178 5040
Singapore: +800 1206 355
Canada: +1 855 436 0726
Australia: + 1800 153 861
UAE: +800 035 703 218
Saudi Arabia: +800 850 0000
Qatar: +800 100 348
Bahrain: +800 11 300

View More Information...

Customer satisfaction rating
24%
Complaints
5132
Pending
188
Resolved
1172
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So far so good - The company responded to our notifications and is working on resolving complaints.

Axis Bank Complaints & Reviews

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Axis Bank — use vulgar language in phone and threatening to kidnap from home

 Santosh Puhan on Nov 17, 2017
I ALREADY EMAIL THE FOLLOWING TO MR. Chauhan AND ALSO TALK WITH PHONE(0120-6210156) REGARDING THIS MATTER AND
Dear Mr. A. chauhan
As per discussion I already paid inr.5000/= with transaction no.JALB[protected] & I already visit our home branch regarding change the address as discussed with you
But from last two day one phone call received from Mobile no.[protected], (Name of the lady -Priti, Axis Bank, Sec-128, Noida) & also one Gents with her .
Use very very mouch rough language ( maa, behen ki gali aur bahut gandi gandi galia deraheneh, and bol rahe hen gharse uthale...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — axis bank credit card charges

 piyush a kshirsagar on Nov 17, 2017
I piyush ashok kshirsagar of amravati city maharashtra having saving as well as current account in your bank has been blocked in the name of re kyc and that too after providing documents before due date due to which the credit card payment has not been paid and even after going to bank no process has been known to them for payment. Due to non payment charges has been charged to me along with interest altough balance was there in the account. I do want to reverse the charges and no charges should be charged in any case as the fault is of the bank itself.....
Complaint comments  Read comments Complaint category Banks

Axis Bank — cheat by axis bank

 Chetan6901 on Nov 17, 2017
Hello guys,
Axis bank is the very bad, low class level bank who is thinking that People are fool ..
In my case At the time of account opening they said our axis bank is having core banking service but in actual when I went to the nearest branch they are not accepted to me & also not give the service.Also at the time of account opening without communicating to me they have open my demat account with my salary account which was never use mine. Guys my advice to all of us don’t use the axis bank....
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — fraud atm transaction

 9041469384 on Nov 17, 2017
I came to know on 24th July at 11:40 PM that some body has done ATM-CASH/+U-37, WEST PATEL N/DELHI/240717 of Rs. 7500/- from my account. I called Axis bank support and told the same and made my card blocked. After then they told me to send CCRS Dispute Form and Incident Letter. Which i sent on the next day. After that they told that you will get the money in next 30 working day.
I was assured that you will get the money back for the same. After 45 days i called again for the same to know the status, they told that i have forwarded the case to next dept.
After 10 to 15 days I got the...
Complaint comments  Read comments Complaint category Banks

Axis Bank — wrong debit to my account stating charges of ecs

 Senthil Yadav on Nov 17, 2017
Dear Sir/Mam,

Amount not yet credited to my Account. Please do the needful ASAP.

It is near about one month now. I will have to take it further than.

On Fri, Nov 10, 2017 at 5:49 PM, wrote:
Dear Mr. Yadav,

This is in reference to your e-mail dated November 9, 2017 regarding ECS return charges.

We wish to inform you that the referred charge was levied for ECS which got returned due to insufficient fund. We confirm that the said ECS has been deactivated basis your request.

Further, branch has initiated...
Complaint comments  Read comments Complaint category Banks

Axis Bank — not opening basic saving bank account and not helping with ppf transfer @ axis bank branch viman nagar pune 411014

 ankurpathak.ap on Nov 17, 2017
I am a existing customer of Axis Bank and holds credit card from Axis Bank.
Registered Email: ankurpathak@live.in
Registered Mobile: [protected]
Last Four Digit Of Credit Card: 1560
I wanted to open Basic Saving Bank Account as mentioned on your Bank
website:
https://www.axisbank.com/retail/accounts/savings-account/basic-savings-account/f... />

Basic Savings Account - Savings Account - Axis Bank
www.axisbank.com
Basic Savings Account comes with a host of features that help you to save and transact easily. Click...
Complaint comments  Read comments Complaint category Banks

Axis Bank — dispute in salary a/c-916010022214644

 r_sangita on Nov 16, 2017
To,
The manager,
Axis bank ltd,
Branch code:1067
Branch name:panposh road, rourkela-769004
Sri laxmi narayan complex

Subject: complaint letter for levying of charges without adequate prior notice.

Sir/ madam,
I am an account holder in your bank since last april’2016. My salary acount number is 916010022214644. I want to bring this to your kind attention that i have a personal loan in fullerton and every 4th of the day monthly repayment amount with interest is deducted from my salary a/c. But in the month of july’17 &...
Complaint comments  Read comments [1]Complaint category Loans

Axis Bank — misbehaviour and harassment by bank manager and staffs of andul branch ifsc: utib0000874

 sekh bellal on Nov 16, 2017
Respected sir/madam,
Today 16/11/17 i got a rs 20000 self cheque from s muktar garments a/c no 917020047447182 and went to near by axis banks andul branch whose ifsc number is utib 0000 874 near about 11.30 am and standing on line, when my terms came the cashier told me that i must have to provide my identity proof card, i tried to convince them that right now i have no id proof with me please give me the money because i was came from south sankrail which is 7 km from the branch but the cashier did not accept my prayer. I came back to my home and take the election commission card and make...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — rs-10000 deducted for an unsuccessful transaction

 rawal pankaj on Nov 16, 2017
Sir,
Yesterday 15/11/2017 at 11am i made a withdrawal payment by aeps (Adhar enabled payment system).
But due to network error the request was not proceed but the withdrawal payment of rs-10000/- (Ten thousand) is deducted from my bank account and not refunded back.
As earlier i send mails to your customer care but they are not giving me any type of solution.
I also contact to your branch (Aburoad, rajasthan) but your employees don't want to handle this situation.

My salary account is in your bank, and this type of misbehaving will effect to your bank's...
Complaint comments  Read comments Complaint category Banks

Axis Bank — complaint against axis bank sec. 15 gurgaon branch

 ASIA Handlooms on Nov 16, 2017
Hello,

I am priti from asia handlooms pvt. Ltd. Having a current account at your bank. I wanted to issue a letter from axis bank regarding our drawback account at custom. From the last 7 days i am chasing the employees of the bank for the same. But they are so busy that they are always making an excuse. They people are not serious about anything. We have to export asap and we have to submit the letter at custom. Pathetic service from axis bank.....
Complaint comments  Read comments Complaint category Banks

Axis Bank — axis bank credit card fraud transaction

 urvy on Nov 16, 2017
This is to inform you that there was fraud transaction from my axis bank credit card of rs 17500 /- on 17th sept 2016.
On the same day i have logged complaint to the customer care of axis bank regarding the same
I have submitted fir copy along with covering letter with all the details to my main branch i. E. Ashoka niketan, new delhi mentioning fraud transaction from credit card and dispute id is 1610-000597 which bank gave me. I received mail from nodal officer (Anubhooti negi) on 5th jan 2017 that my case has been accepted by insurance team and temporary credit was made to my credit...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — misbehaviour of recovery agent to family members

 Vaishal Thakkar on Nov 16, 2017
Hello,

I am honor of axis bank credit card but due in retrchment and because of this i'm unable to pay my bill.

Recovery agencies came to my perents house and torment my family members and told they will take away assets for recovery. Also they said they scolding them said police will forcefully take all of you to jail (Recovery agent came on bike on which police is written). He also scolding in name of 11 months old baby.

Can you please help me with this??

Regards,
Vaishal...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — fraud case occurred in new delhi

 desert66 on Nov 16, 2017
One unknown person made friendship with me and demanded money from me (Miss damiyanthi, kuwait mobile : 00965 97433566) and gave me axis bank ac : [protected] - i transferred to him around kwd 8000/- equivalent to around 18 lakhs indian rupees. All the receipts with me. Now he disappeared. No reply. Please try to trace him and hand him police and intimate me....
Complaint comments  Read comments [1]Complaint category Other

Axis Bank — negative balance in savings a/c

 Pratik b on Nov 16, 2017
My company opened a salary account in axis bank in june 2015 i worked there around a year & later on there was no credit of salary so it was automatically converted to savings account.

Since past 6 or 8 months i was not actively using the account & minimum account balance was also less than 10, 000 so i was charged around ₹600 & later on my balance went in negative as i was not using this account as i'm pursuing my masters. So currently it has gone to -1500 (Negative). I visited my nearest branch & requested them to waive off atleast the negative balance charges as i wish to close...
Complaint comments  Read comments Complaint category Banks

Axis Bank — harassment: my account freezed from last two weeks

 rajesh khamitkar on Nov 16, 2017
Let me start with use of word harassment, this is simply harassment of customer who is being with this bank from last 10 years,

Let me explain the situation,

- around end of last year i have converted my existing salary/saving account to nro account in order to do that i have couriered lots of documents which should fulfill all the kyc
Requirements. Why my kyc didn't updated at that time that i really don't know.

- in process of kyc, i submitted same set of documents which i used while opening/converting it nro account, the visa was expired at...
Complaint comments  Read comments Complaint category Banks

Axis Bank — non receipt of payment made through net banking

 Bhavesh Godbole on Nov 15, 2017
Dear sir,

This is to inform that i had made the payment of my icici credit card bill from my axis bank savings a/c on 13th nov.2017 at 3.43 pm for the amount of rs.22, 423.00 through net banking. I have checked with icici credit card department, the payment is still not credited in the a/c.

Pls. Find attached the screen shot of e receipt for payment made through net banking. Kindly confirm at the earliest that the payment is made. Also let me know by what time the payment made through net banking is credited in the a/c.

Regards,
Bhavesh godbole
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — unreasonable debit freeze of my account

 vikasu on Nov 15, 2017
I, vikas kumar upadhyay having a/c no. 913010043417096.
In this account my debit transaction are blocked from 01.11.2011by bank after submission of kyc document. When i talk to customer care execute they told that my kyc are not updated but when i visit to home branch my kyc are updated.
I have face problem in my day to day banking transaction. I got fed with negotiation between branch and customer care.
Please solve my problem earliest....
Complaint comments  Read comments Complaint category Business & Finances

Axis Bank — deplorable service of axis bank andul branch (branch code: 000874)

 Partha Pratim Bose on Nov 15, 2017
Hello,

I have a savings bank (Acc no. 911010056699885) at axis bank, andul branch. I had applied for a ppf account on 20th october with an initial application amount t of 1000. Still it has not been activated. Many times my father, aged 72 visited them to enquire the status, every time they told it was under process. After so many days has gone in between i enquired about the same from shakespear sarani branch, kolkata, which is a ppf authorized branch. They are telling, 'it is unusual that it has not yet been activated, may be your application has some problem of documentation etc....
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — complaint regarding one assist service

 Sumit Dalvi on Nov 15, 2017
I received a call from axis bank they told me this is for card protection service. With out my permission they debited rs. 1899 from my account. When asked at axis bank branch they told me this is another service.. So we cant help u and gave me a toll-free number
When spoke on the tollfree number the representative told she can deactivate the service but can;t assure me the refund.

Request to please deactivate the service and refund the amount to my account....
Complaint comments  Read comments Complaint category Banks

Axis Bank — account charges

 itsnehabhatia on Nov 15, 2017
Hi,
1) i had opened an account in axis bank in 2014 and while opening the account, i have been told that i need to maintain 10000rs quartly and there is no charges for my account. I am not using the account for the transaction for last year and maintaining the same amount but suddenly in oct, i noticed that bank is deducting amc (~50 pm) from april, 2017 without any notification. My aim to maintain 10000 to avoid any charges but in that way, it was below 10000.
I wrote to bank on 8th oct for the reason of the charges and requested to close my account to avoid charges for october....
Complaint comments  Read comments [1]Complaint category Banks

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