Axis Bank Customer Care
Axis Bank Limited
Customer satisfaction rating: 30%
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6325
COMPLAINTS

Axis Bank Customer Care

Axis Bank Limited

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Address
Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1832
down
809

Phone:
Phone:
up
1061
down
510

Additional info
Ahmedabad
TRISHUL, Third Floor, Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad - 380006

USA: +1 855 205 5577
UK: +44 808 178 5040
Singapore: +800 1206 355
Canada: +1 855 436 0726
Australia: + 1800 153 861
UAE: +800 035 703 218
Saudi Arabia: +800 850 0000
Qatar: +800 100 348
Bahrain: +800 11 300

View More Information...

Customer satisfaction rating
30%
Complaints
6325
Pending
236
Resolved
1795
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So far so good - The company responded to our notifications and is working on resolving complaints.

Axis Bank related photos (826)

Axis Bank Complaints & Reviews

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Axis Bank — deactivation of oneassist service

 patel avni on Sep 23, 2018
I got a call from Axis bank on 21/09/2018 for OneAssist service. Because of miscommunication the service was activated now I just want to deactivate this service with OneAssist, the relationship number is 5321000 and the Axis Card number ending with 7348. The charged amount is 1899.

Kindly deactivate the service with OneAssist and refund the amount....
Complaint comments  Read comments Complaint category Banks

Axis Bank — money not withdraw but my account deducted 5000

 Manoj Kumar Rtk on Sep 22, 2018
Mera papa ne atm se 5000 utharethe uhi time pe current chala Gaya or Mera account se 5000 deduct hu Gaya but abhi refund nehi huaa he 7days already hu Gaya he pls dekhiya a ju atm se paisa papa nikale the (atm-cash /SBI uttereswar /soro /150918) a hue no. He or me bank ku bi Gaya tha Udhar Bula Gaya Ki 7days wait Kar apaka paisa mill jayaga but abhi tak return nehi huaa...
Complaint comments  Read comments Complaint category Banks

Axis Bank — unable to receive payment

 Devraj RG on Sep 22, 2018
Past two days I'm not able to get any amount credited to my account. The sender via bank account or tez app faces this problem. It throws an error that it's bank external error
I'm contacting ur team via mail and call, but no one gives proper reply.they are telling me to check with the remitter bank.I have rechecked with indusind bank and also hdfc bank.both gave the same reply, it's an error from receiver server.I'm out of town, running low on cash and nearly 5 of my friends are unable to transfer money.Can u people understand the seriousness?
In every mail ur replying as sorry for...
Complaint comments  Read comments Complaint category Banks

Axis Bank — complaint against axis bank staff

 sivasakthivel j on Sep 22, 2018
Respected sir,
i am a credit card holder in past few years. last month one staff contact through phone in chennai axis bank ( SUDHA [protected].)She said to me if u paid full outstanding amount i will activate your card and i will extend the limit exactly 85000. so many calls and finally convinced me i paid full amount then contact her .she replied me i cant do that and disconnect my call. she ignore me and arrogant voice and vulger words she used. please kindly request to take an action to her and avoid these kind of staffs to the customers by misselling and wrong commitment.I have all...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — fraud transaction

 Re Ev on Sep 21, 2018
Hello sir,

Myself ravinder yadav. I have my vank a/c in axis bank kalkaji branch my a/c no - [protected]. There where 3 fraud transaction in my a/c on 15th june some total money of 28500 i hv submitted all documents fir to bank but till now money has not been credited in my a/c its more the 3 months. My complain no are[protected], 43401436, 42225845. Please solve the problem asap.

Regards
Ravinder yadav...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — one assist service by axis bank

 Inder3092 on Sep 21, 2018
Hi sir,

This is inderjit singh. My account is debited with 1899/- today with one assist service on saying by customer care executive that the one assist services is compulsary for all axis customers. I am really disappointed with this. I don't want to use this service so please cancel this service and refund my money.
My debit cart number ends with 1408.

Phone no. [protected]
Email id. Princeinder92@gmail.com
A/c no. 232610

Thanks...
Complaint comments  Read comments Complaint category Banks

Axis Bank — my address is changing

 Rai Kumar Bablu on Sep 20, 2018
Dir sir pl. hep me my name ia bablu mandal
my blue dart traking no. [protected]
you bule dart office staff language ia bed my axis bank kit bule dart office wale
bol rahe h mai nahi de sakta hu aap ko sir mai id bhi dhikha diya fir bhi nahi man raha h sir
my mob no. 8949+042627
mail id bablumandal505@gmail.com

my office addresh shop no 93, new atish market, jaipur

thanking sir...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — freezing account

 Vijay Dhokane on Sep 20, 2018
Hello,
I have open a saving bank account in axis bank on august 2018 its an saving bank account no:-[protected]. I have contacted the branch already and i have done everything according to them. They say sir u will receive a call from us in 2 working days from us regarding this issue. After 2 days i have received no call from them so i go to branch again and again they say that wait for 1 more day. Its been 30 plus days and i have not my account get unfrozen. This is not the way to deal with your customer axis. And branch member even says sir wait one more day i will do it today.. Even...
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — improper service for ex. current account holder

 Harishdgowda on Sep 20, 2018
Hello dis harish.. Im a proprietor.. Im really un satisfied for open current account in your bank.. Not responded from manager for giving solvency certificate.. Our transaction is good but too much rules and regulations is there.. I feel like close my current account and stop the transaction...
Manager is not response
Employees not response
Finally not supportiveness for customers in dis bank
Barnch: axis bank
Kuvempunagar branch, mysore, karnataka...
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — disputed transaction amazon said but axis said transaction successfully done [Resolved]

 bhand13 on Sep 20, 2018
I have all attachment where amazon confirmed payment not done successfully.
Now i am totally confused, in one side amazon said payment not successfully done so they arrange for revised payment which i paid further through sbi net banking in another side axis bank said payment done successfully.

Now i think i should go to national consumer forum or pmo office to know where i should go for justification.

Is that the effect of digital india where after payment this type of problem raised from a long time.
Sir i do hereby inform you that i, sri soumya bhandari...
Complaint comments  Read comments Complaint category Banks

Axis Bank — unnecessary charges debits

 Anumk786 on Sep 20, 2018
Dear sir/ mam,

I am your 5 years old customer, in this financial year i had seen a lots of charges debited in my account, like atm charge s
Mandate sign charge which is not uses by me
So i only need to reverse my debit charge s
Kindly assist me.
Note: my customer i'd no is
:[protected]

Regards
Manoj kumar gupta
Cell no [protected]
[protected]...
Complaint comments  Read comments [5]Complaint category Banks

Axis Bank — refund not receive

 Kajal Mahapatra on Sep 20, 2018
Hi can anybody help me to recover my money of my saving account which is debited from my salary saving account but still not credit to party.. Have requested already for refund by customer care.. And contact local branch at axis bank. Mundra pub. Bt here at mundra branch mr kripal antani is not responding his contact no is
[protected]

Below sms received by still amt is not credited

Refund of rs 6364 issued on 11-sep, will reflect in your bank by 15-sep for pvt. Banks and 21-sep for govt. Banks: ref#[protected]

Pls help me
Regards
Kajall...
Complaint comments  Read comments Complaint category Banks

Axis Bank — atm cash withdrawal time amount debited my account but cash not received

 saigajanan on Sep 19, 2018
Complait numbers [protected] and [protected] customer care told ask to bank and bank told generate FIR for this process. In pimpri area AXIS atm my 10000 amount debited my account on cash withdrawal time but cash not received.imidiate i discussed with customer care as per his guidence amount return account within 15 days but still not received.pls help...
Complaint comments  Read comments Complaint category Banks

Axis Bank — unable to pay outstanding of axis credit card

 subhadipbhanja on Sep 19, 2018
I am writing this with regards to my axis bank credit card bill payment. My Credit card number is [protected]. I am using this card last almost 5 years.
My card credit limit is 196000, right now the outstanding amount is 180000 as per the last month statement(Sep, 2018). I was paying the minimum stub amount since
last 1year due to my family medical issues and I paid almost total 1lakh of rupees.

This is to inform you that I cannot pay this amount as my family has fallen under hard time in recent months,
but we do want to settle this in a fair and just manner...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — debit freeze and no one know how to unfreeze even branch is not giving me a proper answer

 Gaming King HQ on Sep 19, 2018
Hello,
I have open a bank account in axis bank on 31/08/2018 its an asap account account no:-[protected]. I have contacted the branch already and they says sir write an application regarding where do u receive that money. I have done everything according to them. They say sir u will receive a call from us in 2 working days from us regarding this issue. After 2 days i have received no call from them so i go to branch again and they say that wait for 1 more day they have forwarded my letter to mumbai main branch. Its been 5 days and i have not received any call from branch or customer...
Complaint comments  Read comments [2]Complaint category Banks

Axis Bank — I'm complaining about unauthorized usage of my credit card

 Srividya Bhamidi on Sep 18, 2018
Here I would like to inform you that on 17/09/18 between 2:19 Pm to 2:24 PM there were 15 Unauthorized transaction of Rs.31, 952/- on my Axis Bank Credit Card ([protected]) made by hacker. I got alert on my registered mobile and on registered email id, and also i have received mail from Txn monitoring team from credit card department by suspecting these transactions. Immediately my husband B.V. Surya( add on card holder ) called on Axis customer care and blocked my card on immediate basis.

I have sent Dispute form in pdf file by email on 17/09/18 to transaction monitoring department...
Complaint comments  Read comments [1]Complaint category Credit Cards

Axis Bank — not giving proper proof of a dispute transaction and deducting money from account

 arundhati chakravarti on Sep 18, 2018
Hi,

I had done a online transaction on 23rd april, 2018 from my axis bank account. The amount was rs.4, 158/- and it was to adi mohiini mohankanjilal, kolkatta. Later they canceled the order saying, they have not received the money. And they said the money will be returned with 2-3 days. But the money was not returned in the account.

As per axis bank's suggestion i raised a dispute transaction request with them (Ref no[protected]. As per their policy the investigation will take 120days and meanwhile they will give the money back on temporary basis. But after 120 days...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — axis my zone credit card

 arunkumarmaurya on Sep 18, 2018
Dear sir/mam,

I am arun kumar. I have axis bank myzone credit card. My credit card number is [protected].

Total purchasing on my card.. Approx. 211000,
Total paid. 442000

Iam unable pay amount.

My life is total disappointed..
Please support.. Last option in my life suicide.

I have been paying minimum amount for about 4 to 5 years.

The collection department harassed me each and every month. Please see the list of numbers i get call below:

+[protected]

Kindly...
Complaint comments  Read comments [4]Complaint category Credit Cards

Axis Bank — reissued debit card - not received yet

 Mtresa on Sep 18, 2018
Hi there,

Yesterday i had raised a complaint stating my debit card hasnt been issued, however the money has been deducted from my account and i have been routed so many times just to get an invalid information from most of the customer service representatives. Below is the issue that was addressed yesterday:

"to the concerned, my name is mary and my customer id is 83*848. Holding an account with axis bank for the past 7 years. This is with regards to an issue that am dealing with axis bank for the past 3 months.
I had placed a request for an"edge rewards debit...
Complaint comments  Read comments Complaint category Banks

Axis Bank — wrong upi transaction

 Rajanbatra001 on Sep 17, 2018
My name is Surabhi Singh. My upi id is [protected]@upi. I have tranferred 1700rs amount to a wrong upi id surabhisingh@axisbank. I want to know the details of the account associated with it. Bank associative are not providing me the details of the account holder.
I have attached the screenshot of transaction with transaction I'd and time.
Please help me to get the details of this account holder so that I can ask her to refund my amount....
Complaint comments  Read comments Complaint category Banks

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