Axis Bank Customer Care
Axis Bank Limited
Customer satisfaction rating: 25%
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4676
COMPLAINTS

Axis Bank Customer Care

Axis Bank Limited

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Address
Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1041
down
523

Phone:
Phone:
up
624
down
348

Additional info
Ahmedabad
TRISHUL, Third Floor, Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad - 380006

USA: +1 855 205 5577
UK: +44 808 178 5040
Singapore: +800 1206 355
Canada: +1 855 436 0726
Australia: + 1800 153 861
UAE: +800 035 703 218
Saudi Arabia: +800 850 0000
Qatar: +800 100 348
Bahrain: +800 11 300

View More Information...

Customer satisfaction rating
25%
Complaints
4676
Pending
213
Resolved
1117
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Axis Bank Complaints & Reviews

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Axis Bank — anonymous charges

 Nakim on Sep 23, 2017
Hello,

I'm very much saddened by the recent customer experience I have had with Axis Bank and feeling kind of left with no option but to move to the court. I am holding a priority account with account number 915010062667454 at your Mathura main branch. Recently, my account has been charged anonymously; therefore, I walked into your Mathura branch on 19th September to inquire about the anonymous charges. To my surprise, I was told by the branch that the charges were implied due to non-maintanence of minimum account balance for past couple of months. When I told them that I was advised...
Complaint comments  Read comments Complaint category Banks

Axis Bank — fraud transaction on blocked credit card

 reddy chiranjeevi on Sep 22, 2017
My Axis bank credit card was blocked on Apr, 2017 but transactions are happen from July, I complaint to the bank through customer care and calling them regularly to check my request status but issue not resolved yet from 45 days.

My Questions are:

How transactions are happen on blocked credit card?

What is the permanent solution to clear my issue?...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — regarding contact number update.

 Prerna Mishra Menon on Sep 22, 2017
I have been following up with the Ahemdabad branch for 12 days now to update my contact number but to no response. I was informed by the helpdesk that it should not take more than 4 business days.I have also submitted the required documents not once but 4 times by now.It is not acceptable as a consumer that a contact number update is taking this long....
Complaint comments  Read comments Complaint category Banks

Axis Bank — housing loan documents

 vandrangikishore on Sep 22, 2017
Housing Loan Form Axis Bank is really mental torture .

Dear Sir/Madam
This is Kishore, Reliance Industries Jamnagar. Axis bank is one of the worst bank, I couldn’t face such a problem throughout my 20 yrs career.I don’t know how to teach them or give a lesson to them then I came to know that this is the only way to teach a lesson for this type banks.
I have taken housing loan on 2009(PH0090100188795) with floating interest kindly check every month 1st they have collected EMI without fail.If the rate of interest increases they have shown in the system immediately...
Complaint comments  Read comments Complaint category Loans

Axis Bank — wrong verbal commitment for car loan foreclosure charges

 Tejash D Mehta on Sep 22, 2017
I got a new car in 2014 from Concept Hyundai- Ahmedabad and my car loan was processed from Axis Bank. After 3 years, in 2017 i started getting calls from local landline numbers stating that i have very good repayment record hence Axis Bank is offering Top up loan at lower interest rate.
I denied it for some 10 time to 10 different people but then though if it is less interest then why not ? I finally agreed for top up loan.
The girl who called me ( I am sure from some DSA of Axis Bank ) very clearly told me that if I want to foreclose my car loan any time from day 1, i can do so without...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Axis Bank — non cooperation of employees of axis bank at shikrapur branch

 Suhasbhogawade on Sep 22, 2017
Sir/madam,
This is adv. Suhas vitthal bhogawade residing at shikrapur tal. Shirur, dist. Pune. I am lawyer by profession and having account in axis bank at branch of shikrapur since 2 years. I am in need of 2 lakh rupees personal loan from your bank. When i visit to shikrapur branch for enquiry of loan, branch executive told me that you are lawyer by profession so we can not give you personal loan or cash credit or any another type of loan.
I am regularly tax paying person and also having good transactions in account of axis bank since two years. I am also using axis credit card....
Complaint comments  Read comments Complaint category Loans

Axis Bank — wrong amount deducted from my account

 Anuj Kumar on Sep 22, 2017
Dear team,
I have no sms alert for balance deducted from my account. We have received sms alert for balance saving on 15- sept 17. Then called to customer care and closed my atm card also make a complain regarding wrong transaction 10000 rs on 5- sept, 17. Visited to sect-62 branch axis bank and submitted dispute form.
My customer complain closed due to with in 7 days make a complain but we have no any information or sms alert for transaction. We have registered my mo. No-9873915208 and e-mail also (Anujkmr090@gmail.com), not receieved any bank statement on my mail.
So please...
Complaint comments  Read comments Complaint category Banks

Axis Bank — upi application

 Nikhil C. Gopi on Sep 22, 2017
Hello axis bank

I have made a upi transaction from my axis bank salary account to my friend hdfc bank account on 19-september-2017 2:15:00 pm for rupees of 40, 000. The amount was deducted from my account instantly but not credited to my friend's account. I have tried axis bank customer care number on the very same day but unfortunate it was fully engaged and got a message from axis bank that all there customer care executives are busy so they will call me back with in 24 hours from a particular number. But i need the money most for the same day so i have tried their customer mail...
Complaint comments  Read comments Complaint category Banks

Axis Bank — closing of salary account

 Manish Chandenia on Sep 22, 2017
Dear team,

I want to close my salary account which is pending from last 5 years and i left the company. I have already given by request to close my account in june to and visited bank 2 times still the bank did not close my account so far. I am sick and tired being follow up from bank and written couple of e-mail still account is not close even. Ruchi told me to deposit inr 530 in order to activate your account then we will close it. After that have spoken to ruchi & operations manger for the same 2 times and written mail to them but they did not close my account and i am still getting...
Complaint comments  Read comments [1]Complaint category Banks

Axis Bank — account not opened even 1 month of submission of form

 GP Property Dream Pvt ltd on Sep 21, 2017
Account opening form of gp property dream pvt ltd was submitted on 22/08/2017 in axis bank new panvel navi mumbai branch but still account is not opened/activated.. We met shadab malik deputy manager at new panvel branch. Contact no 022-27451491 -32/33. 9619570292... Every time give assurance that account will be opened... We are facing lots of problem... We incurred more than 10 lakhs business loss due to not opening of account.. Please help us.

Sulekha kumari

Director...09819331197...
Complaint comments  Read comments Complaint category Banks

Axis Bank — calls regarding credit card sale and bank loan

 Optimistic306 on Sep 21, 2017
This is really frustrating as i receive around 10 calls per day from axis bank to sell their credit card. I have requested them too many times but still, they keep calling me. I get calls when i am busy in a meeting or when i am sleeping. I have even threatened them that i will make police complaint but they are least bothered and i am not surprised with their lethargic attitude. I have even registered my number on dnd but still, i receive calls. Please help me to get out of this mess created by axis bank. I have even threatened them that i will deactivate my account from axis bank but they don't...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — calling daily for loan payment even after knowing my number is wrongly submitted by someone

 ravi.rajanikanth on Sep 21, 2017
Dear team,

Am getting daily call from the axis bank call centre on 9966094143 for loan payment which k anand have taken from them.

K anand have gave my number either by mistake or to fool them but even after 10days continues telling them about this mistake they are doing daily call since a month. Daily i have to request to stop the calling and its a harassment calling daily for loan payment for which i have not taken....
Complaint comments  Read comments Complaint category Loans

Axis Bank — freeze account since long time

 mamamama on Sep 21, 2017
Dear sir, this is amol kharule from auranabad maharashtra i have an account in axix bank account but it is dormant i will clear this dormant account to normal account by visiting aurangabad main branch so again it will go in cradit freeze stage so that my salary is not credited in to my account.
Kindly look in to matter
So i have submitted crf form to pune...
Complaint comments  Read comments Complaint category Banks

Axis Bank — balance deducted by a failure payment but not get fully return

 Pra01223 on Sep 21, 2017
Dear sir,
I did a payment by my friend's axis bank credit card on january 15 2017, due to any fault payment declined by the merchant but the amount of 3465.80 rupees deducted from credit card
So i make another payment by my bank of baroda debit card
After few months in april 24 2017 i got refund of only 1510 rupees instead of 3465.80.
I talked to customer care as well as contacted to the merchant he gave me the transaction date and arn no. Of refunded money
Details are following:-
Date of payment-15. Jan.2017
Date of refund-24. Apr.2017
Deducted...
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — salary account : account not being activated : a/c. no - 917010055788333

 Ashishjainnahar91 on Sep 20, 2017
Dear team,

I am ashish kumar jain. I have applied for salary account in axis bank limited on 5/09/2017. I got an instant kit of the account on the day itself and on 11/09/2017 even a sms mentioning my application no. Which is 1055988987. I have tried contacting the customer care but even they are unable to solve the issue and saying that they are not able to see any details for the same.

I have submitted all the necessary documents and its being around 14 days for the same.

I request you to kindly check the status for the same.

Contact...
Complaint comments  Read comments Complaint category Banks

Axis Bank — dormant account reactivation

 hazik nath on Sep 20, 2017
I am an account holder of axis bank bangalore.. It was a salary account   (911010007508558)  and i have not been using this account for a long time and i wish to reactivate my  account (Remove dormancy)...in this respect i approached one of your branches at srinagar kashmir axis bank munawarabad) and submitted required application and document..

This is pathetic on part of axis bank for not solving this issue.

Kindly get this expediated and get the account reactivated. As i am waiting from the past 18 days...

Hazik rasool
9906172631...
Complaint comments  Read comments Complaint category Banks

Axis Bank — unknown credit charges

 ranjeetNooli on Sep 20, 2017
I have platinum mastercard of axis bank. I have been using this card since last year. I had deposited 10000 rs when i opened an account, after that, i have used this account for few months then, but from last two months i haven't used this account in any way neither from netbanking nor from atm but the bank has debited the amount of 500rs as consolidation charges from my account. I am not getting why the hell this amount is getting debited almost every month even if i am not using this account. Please tell me what is this consolidation charges and why it is charged on my account every month,...
Complaint comments  Read comments Complaint category Banks

Axis Bank — demat account close confirmation _ 16744642

 Kalvaniya Asif on Sep 20, 2017
Dear team

I holding demat account in your axis bank in 2013... And my demat account number is 16744642 in this demat account close in last 3 years.. Please give confirmation letter in this account closed... Last week i have visit diu branch and also visit in veraval branch sold i'd is 541 and 1599 he was not give confirmation letter he tell me in this facility not available in this branch you can contact other branch please put up thus query on urgent basis and give solution..
Note :now i live in diu so you can contact diu branch and give confirmation letter on letter paid......
Complaint comments  Read comments Complaint category Banks

Axis Bank — issue regarding.credit card fraud

 hetal441 on Sep 20, 2017
A fraud is done with my credit card. I haven't shared my credit card information with anyone. I have submitted all the necessary documents like fir, copy of dispute form with amount mentioned & other documents reagrdnig fraud to the axis bank. Inspite of doing all the procedures, some amount is debited or leaned from my axis bank account without informing me by the axis bank. I can't pay for the credit card bill amount which i haven't utilised. Please resolve this issue as soon as possible and kindly reply back....
Complaint comments  Read comments Complaint category Credit Cards

Axis Bank — inconvenience and improper facilities for customers

 Shaurya Singh Rajpoot on Sep 20, 2017
Hi..

This complaint is for two axis banks. First one is axis bank branch sector 9 gurugram. Here axis bank has appointed a misbehaving security guard who has no idea that how to deal with customers and there is no facilities for waiting customers. Only 2 seater bench is placed inside the bank otherwise you have to stay stand for your work.

Second complaint is about axis bank branch sadar bazar gurugram. I had to submit a college challan of maharshi dayanand university, rohtak. But a lady sitting on the cashier chair refused to pay the challan by saying that mdu server...
Complaint comments  Read comments Complaint category Banks

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