Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 18%
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1373
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
90
down
65

Customer satisfaction rating
18%
Complaints
1373
Pending
551
Resolved
146
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank related photos (113)

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Kotak Mahindra Bank Customer Care related pictures (113)

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — Credit card settlement

 thepoliwal on Feb 21, 2017
I was using Kotak credit card since 2014, i made all my payments on time but still my credit limit was not enhanced (this is not the matter), in 2016 i changed my company & salary from company was irregular hence i was not able to make my payment on time, than suddenly a guy from kotak bank came and informed me about settlement amount was 13000 inr, i made the payment of 13000 inr with late payment and service tax, my account should be closed, but still kotak bank is sending me emails, sms to make payment.
still i dont have a proper answer for my email, calls, social media. now i dont know...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Fake Interview Call

 Sandeepan66 on Feb 21, 2017
I have been called today from Kotak Mahindra Bank, the head office, situated at Shakespeare Sarani, Kolkata. The person calling, introduced himself as an HR recruiter of the bank. He said that my CV has been shortlisted for an interview with them for the post of the TEAM MANAGER. The interview is scheduled for tomorrow . Having read the above comments and posts, I am doubtful about the veracity of the information given to me by the man, who called me. I cannot decide if I should go for the interview or not....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Saving Account Opening

 mishra_ss on Feb 21, 2017
I applied for a savings account online on 28th Nov. I have not received my Debit Card and Cheque Book even after 80+ days of application. I followed up more than 10 times with the branch just to get my CRN and account number int he 3rd week of December. But it is useless without cheque book or debit card.

I have reached out to the call center, branch, senior leaders (online channel head) but they do not respond - so much for customer centricity.

I filed a complaint on their website after 80 days but did not even get an acknowledgement - so convenient for the bank, I...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Refund not credited.

 Chetan Pawle on Feb 20, 2017
Hi,

My name is Chetan Pawle, I had purchased one item from flipkart, by using kotak debit card on 14th FEB 2017, I had completed the payment. But because of some reason, I cancelled my order. Flipkart had reimbursed the amount same day after cancellation. I got the message from Flipkart stating, your amount is reimbursed, please contact your bank for any delay.

I had email the same to Kotak help-desk. But today is the 8th day. I still not received my amount. I reach out to them via every way. But this people are unreachable.

Such worst employee services,...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Refund of my Amount.

 Ajay DN on Feb 20, 2017
I ordered a product on Amazon on 23th January, 2017 and it get cancelled on 29th January, 2017. The amount was refunded by the amazon.In on 7th Febuary, 2017, but still I haven't get the refund amount.

Amazon.in gave the refund details are: Authorization code for sale transaction 551381.
Refund Reference # 75260827038011734577238.

But I haven't get the refund yet, even raised a complaint .
Service Request Number : SR#1-6705921911
Customer Name: AJAY NAYAK
Service Request Type: Debit Card POS-Txn Declined
Date of Request (MM/DD/YY)
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Regarding deducttion of TBMS charges falsely

 sudhi1993 on Feb 20, 2017
Hello,
I am a customer of Kotak Mahindra Bank having an account with CRN : 196477243 .
I had opened an account in September 2016 through the Bank’s representative in my company. At the time of account opening they informed me being a Salary Account I can have zero balance or otherwise maintain minimum 10000 balance in account and i did that.
But this month, I have been charged for TBMS without prior information. Also, no message post deduction of amount from my account.
05/02/2017 Chrg: Min Bal Non Maintenance Charges for Nov 16 TBMS – Rs.977. 50
05/02/2017...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Penalty for low balance

 Ravi Rayabagi on Feb 19, 2017
I hold a saving bank account with Kotak.

Account no : 0611552349

Branch : Dilsukhnagar, Hyderabad

My current residence : Bangalore

The above account was opened as a link to mutual fund account.

Since I had an HDFC account already, I was not interested to open another SB account. But your sales executives insisted that it is must and also as it is Zero balance account i need not worry about minimum balance.

Later i started getting SMS stating that the Average balance was not maintained and the penalty was debited,...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Collection calls for credit card which i never had

 purachan on Feb 17, 2017
Hi I am getting collection calls for the past one week from Kotak Mahindra Bank G-9 Vikash Puri Phone #9643093746. From Mr. Vikram Singh -Emp Code -TCA632 and Mr. Santosh Kumar.

As per my best knowledge i have no due pending for any Credit Card company. This is a clear case of stolen id. However the bank employee are calling me every day. I request the concerned department to take action against such calls. And if they have any supporting documents as proof of my due pending on them . Then kindly approach me via proper channel instead of calling me on my phone. I also have my latest...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Customer Service

 Durga Thangadurai on Feb 17, 2017
Hi Kotak Team,

The worst experience I had with the kotak team. 6 Months before i was opened salary account, due to some organization issues, my salary was on hold so i didn't get the salary with respect to the kotak corporate account. For not maintaining the account balance, they are going to charge the maintenance fees for the financial year. They send a notification letter to my residential address. I'm frustrated because of the Bank relationships with the customer. While opening the account, then why the kotak representatives are telling like zero balance account. Please don't...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Bad attitude and unprofessional response

 Ankush86 on Feb 17, 2017
I have opened my saving account ( CRN:- 22588670) and NPS account as per the scheme wherein my account will be zero balance account, after account opening ECS for the NPS account was not deducting so i talked to the Deepshikha from Kotak gurgaon branch in April 2016 as as per her instructions to visit branch i visited branch and met the branch manager and he assured me he will look into the issue and will speak to concern team and will enable my ECS for the same. As again next month Standing instructions was not processed so i visited branch and met branch manager now he told me that his branch...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Atm card

 jawaz pasha on Feb 17, 2017
Hi sir/madam
my name is jawaz pasha my father name abdul azeez
my account no 204010616668
mg road branch
the promblem is atm card still not recived i submitte my document 1 month back and i call branch also ther was no respond the call becouse the atm card was losead that s why i gave complaint that salary account very promblem go to branch and withdraw whit check please do soon and clear the problem...
Complaint comments  Read comments Complaint category Banks

Kotak Bank — Converting 0 balance account to MAB account without notifying and deducted 4500

 Shishir Shetty on Feb 15, 2017
I sent an email with complaint 4 month back in Nov 2016. A ticket was opened and closed after month time with no response. Then again I sent another email asking why it was closed and ticket is still open since then. I Don't get response from nodal officer neither any of the mgmt that I marked as below.

I sent an email to all heads of Kotak including CEO or country head in CC. but no response yet.

Ticket # 1-6083834847 ( Ticket was closed with no response with month period of time )

Ticket # 1-6258943798 ( Another ticket was opened which still open )
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Twice Charge on 03/01/2017- Customer ID 23823000

 deepak5780 on Feb 15, 2017
I have raise a request that Rs 3000/- has been charged twice from my account Customer Id( 23823000) on 03/01/2017 when i paid at Forturne Park Hotel at Rajkot as per the Hotel Accounts team they have charged only once also I have swipe the card only once.

I have already raise the request at netbanking, i got mail that the same will be solved within 7 days but when i talked at customer care they are agreeing that money is not deposited in hotel Account but it will take upto 31 to 45 days and also not getting reverted on mail. Request you to help to get the refund of Rs 3000 asap as...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Uninformed huge charges leived on my savings account

 francisnijay20 on Feb 14, 2017
My name is Francis and I was about to travel out of country last June and needed a credit card and so i checked the same with the Kiosk at Accenture premises. The person said I must open account (zero balance)only then credit card will be issued. I told him I already have salary account with another bank and hence cannot change it to kotak and he said it is fine. The person promised to issue credit card within a week as I was about to travel abroad. About 3 weeks later I received call from kotak regarding verification for CC and i told them i cannot provide any docs as Im not in country. Because...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Disappointed with services

 Nainpreet Slach on Feb 14, 2017
Dear Concerned,

On 10/02/2017 I tried to deposit in my account but staff of Kotak Mahindra Bank ( GK-II branch) told me server is down . Today on 14/02/2017 again I visited over there and again they told server is not working.

Extremely disappointed with your services. Kindly increase the efficiency of your service

Account Number- 9311849223
Branch- GK- II

Thanks,
Osama Suhail...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Debited 75 % of Salary without any prior information.

 bhanuaditya on Feb 13, 2017
My salary credited in my Kotak Account on 07-02-2017 and they immediately debited INR 14, 421/- without any prior information. I'm only bread earner of my family of 4 and such deduction is so painful for me as I'm completely depend on my salary.
They did not take any fruitful action till 13th Feb 2017 after making several requests by mail as well as talks with Kotak Customer care.
It shows how unprofessional Bank is this....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Hiring job process

 abhayg817@gmail.com on Feb 13, 2017
Respected sir,
mera naam Abhay gupta hai or mai job search kar raha hu..sir mere pass kotak mahindra bank noida se call aya ..mam ne 260 ka form apply karaya fir mera call pe HR ne interview liya ..ab mam ne firse 1350 rs . ki demand rakhi hai..aapse sir mai janna chahta hu ki kya private bank mai job krne ke liye kya rupay dene padte hai.sir aap plz meri help kijye ... 7291846325 ess no.se call aayi thi sir...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Reverse charges regarding

 shajmayra on Feb 13, 2017
My name is k.jayaprakash, account no- 435010306735. This account opened 2014 aug. This is my salary account but now in oct 2016 changed to saving account. Average balance 10k maintain account. Actually I perfectly maintained in 20k. Suddendly without intimation to detect nov & dec 2016 non maintained charges. First account open in santhome branch. But pondicherry is my native place.already complaint registered to pondy branch. Ing bank is service oriented bank but kotak name change service is very worst. Please kindly reserse the amount as early as possible....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Very risky unsecured service from kotak mahindra bank

 Ankitagarwal654 on Feb 13, 2017
Ankit Agarwal, account holder of Great Kotak Bank, which had done extraordinary care for his customer like me. I had given a request to kotak customer care for 4 Individual FD ( no link ) from saving account and they have given the extra care and book for 6 Fixed deposits because of which my passbooks shows very beautiful with debit and credit entries of reversed transaction ( failed txn).
Kotak customer care executive and MANAGER, had given me all the details over the phone without any verification on non registered mobile number, which shows very high security level of my account.
still...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Close my bank account

 Abhishek812 on Feb 12, 2017
Dear bank,

Kindly close my saving account as this was salary account before & now this is not active & I am not happy with the services. i am calling customer care no. many times in past but there is only waiting for the agent. i need this should close immidaitely & i should not get any charges on that as this was salary account ( zero balance ) as fake info given by Bank staff on the time of account opening

Please close the account immediately.

ABHISHEK CHHAPARWAL
S.B A/c no. - 524010095160...
Complaint comments  Read comments Complaint category Banks

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