I am writing to request a credit card due settlement and the closure of my credit card account with Kotak Mahindra Bank. I have been a customer with your bank for several years and have appreciated the quality of service provided. However, I am writing to bring to your attention an issue regarding an unacceptable charge on my credit card, which has led me to stop making further payments.
I understand that I currently owe a total of INR 2, 00, 000 (Two Lakhs Rupees). However, due to my current financial situation, I am only able to offer a one-time settlement amount of INR 50, 000 (Fifty Thousand Rupees) to clear the outstanding debt.
I want to emphasize that my financial circumstances have led me to propose this reduced settlement amount. I am facing significant financial constraints that prevent me from paying the entire outstanding balance. I kindly request your understanding and cooperation in resolving this matter amicably.
I will only make this payment if the above-requested settlement amount is accepted in full, and the remaining balance is waived. Additionally, I request the closure of my credit card account once this settlement is concluded.
I understand that my proposed settlement amount is considerably lower than the total outstanding balance, but I hope you can appreciate my commitment to addressing this issue responsibly and to the best of my current ability. I urge you to thoroughly investigate the disputed charge and provide me with a clear explanation and resolution as soon as you receive this letter.
I kindly request you to review my proposal, thoroughly investigate the disputed charge, and provide a written confirmation of acceptance or a detailed response addressing the issue within the stipulated timeframe. If you require any additional information or documentation, please do not hesitate to contact me.
If my proposal is accepted, and the disputed charge is resolved to my satisfaction, I kindly request a closure certificate for my credit card account.
I hope for a swift and equitable resolution. I look forward to your quick attention to this matter.
Contact Kumararaja - [protected]
Kotak Mahindra Bank customer support has been notified about the posted complaint.