Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 18%
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1314
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
69
53

Customer satisfaction rating
18%
Complaints
1314
Pending
546
Resolved
127
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank related photos (109)

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Kotak Mahindra Bank Customer Care related pictures (109)

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — ING bank( kotak)- Negative balance in My Account

 Krishna Bandhaviramam on Jan 15, 2017
Hi,
My name is krishna Prasad B. I joined a company in the year 2015 and that company opened my salary account in ING vysya bank. I left the job after few months and joined some other company my salary account also changed to another bank. But I was used ING bank after that also but ING bank is changed to kotak bank later and without basic information they have changed IFSC codes every thing there is no new IFSC codes available in google also due to that I was unable to do fund transfer so stopped transactions for 1 month. Now my account is showing -3000/- rs negative balance. There is no...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Credit card redeem cash-reward

 umapati81 on Jan 14, 2017
I am using kotak urban card. I have spend more than 1 lakh in a year and gotten 10, 000 reward points. I have requested for cash against rewards through online. They are not giving my cash and not showing any redeem history in online portal. Even I have history for getting rewards points. I have requested to customer care many time via phone and sent mail through my personal email address....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Name correction as per the proof submitted

 Ksreng on Jan 13, 2017
Sir, I hold savings account S.B. A/c No : 334010107408 with ING Vysya Bank Khammam Br. Telangana state..At the time of opening a SB A/c. the proofs that I subitted was Voter Id.in which my name has been entered as Shreenivas R kondapalli in english where as the name in telugu version is correctly spelled as Srinivasa Rao.Kondapally.

I have approached the bank with necessary evidences to get my name as per the proofs.I have no idea how my name was entered in the application form by the bank officials.Now they tell me one thing that has been taken as per the proof submitted.
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Education Loan taken for Kotak PO made Personal Loan

 neha.varshney on Jan 13, 2017
I was enrolled in Kotak PO for PGDBRM course in 2013 for that Kotak offered a loan of Rs. 3, 50, 000 which I have taken considering it to be education loan. However, they converted the education loan taken for that course into a personal loan amount. Due to this interest rate was increased compared to education loan. The scheme was that EMI's will be deducted from my salary after joining the bank and course completion in 2014. Every month Rs. 9350 was deducted from my salary account in Kotak Mahindra Bank. Trouble started when I had constantly asked Bank Managers to change my sales profile and transfer...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Zero balnce account

 yadav supriya on Jan 13, 2017
Made a complaint before 10 days but still no reply from ur end.i paid Rd.5000/- for creating zero balance account but neither my account created nor the money refunded back .no response no updates. Not knowing where to contact.i applied zero balance account for A.S rao nagar branch secunderabad.
Kindly refund my money.and please take as a serious issue...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Day light Robbery from A/c

 Mallikarjuna Gowdru on Jan 13, 2017
Dear Sir/Madam,

I've Ac With Ing vysy since last 4.5years now taken kotak bank, , I'm very happy till ing administrate whn kotak had acquired starting to get trouble...

They're started to Irregular charges even failed transactions also.

now one month back almost Rs.3300 charged my ac without any intimation..!

I contacted many times to customer care num: 1860 266 2666 (Charges apply) But not get connected even i'm waiting more than 10 minutes also...

and I Posted in FB for this issue.. they responded & told to visit...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Tbms charges deducted 1600 from my account

 Priyanka Bhise on Jan 12, 2017
This is priyanka here my ac no is 688010165163 my 1600 rupees deducted by bank . plz transfer my money in my account 100 rupees is ok bt you people charged to me 1600. i have emergency of my money. plz transfer this ammount in my account. how bank can deduct money like 1600 . 100, 200 is ok
this is my salary account its ok bt now iam unemployed people. the company who opened this a/c is lost . and how i maintain your charge if iam moneyless .

plz refund my amount 1600 is very large amount. i really have neeed of money
plz i request you transfer my money in my account....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Kotak Charging Fraudulently in sake of service charges

 nafeez2707 on Jan 11, 2017
I have sent many emails to kotak Mahindra Bank regarding fraudulent transaction which is happening in my account by Kotak Bank, I have not received satisfactory resolution after several follow ups.

Pathetic banking services, they charge for unknown reason from your account.

After writing several email, they even didn't tried to resolve.

They are actually earning by making such irrelevant charges on regular basis. Without reason.

Regards
Nafees...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Retreval of property documents ,Home loan IHL118673 & IHL59312

 Arobindo Sarker on Jan 11, 2017
Hi
Kindly be informed that above mentioned loans were close and dues were credited to your bank early December 2016. However I did not receive the property papers when I visited your loan department in Pune. I was told that they had received only part of the property documents from their head office. Earlier even your staff has made me take extra rounds of your office for foreclosure letter etc. It is hard to believe the a bank like yours which portrays itself as reputed private sector bank would indulge in the harassment of its customers. In this digital age your bank always says things...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Account charges

 rahulkumar164 on Jan 11, 2017
I have a an account in kotak bank and i'm using this account from since to yet and m issue start from the day one, when i use to login to on net banking its shown some error and when i word with the customer representative he ask me for verification so given my all detail but the denied and told me to contact with that particular guy who took your information .which is don't possible and in this year 2017 January month the charged me twice i don't know why and again when i word with customer support the don't have any knowledge, no customer satisfaction ...and i know i'm planing to close m account...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Account opening problem

 saurabhdelhi89 on Jan 10, 2017
Kotak Mahindra Bank — Didnt get any communication regarding account opening
Jan 6, 2017 Submit a Complaint
Hello,

I have applied for zero balance account jifineo and deposited INR 5000 on Jan 6, 2017. After that day (till now), I didn't hear anything from anyone from the bank for all required documents. I tried to reach out to their toll-free no, but not able to reach out to them.

I am not sure if they'll open an account or how much time they'll take.

Please respond at the earliest....
Complaint comments  Read comments [2]Complaint category Banks

Kotak Mahindra Bank — Credit card status being processed

 Venkat33.y@gmail.com on Jan 10, 2017
I have applied for credit card in the month it's almost more than 30 days and the status it's showing being processed from last 20 days.can tell me what is the meaning of it.my app reference no. Is 1635608304726.i got message on 21-12-2016 saying check your application status after a week.but still I am seeing being processed.who do I contact regards this for exact reason and contact number...
Complaint comments  Read comments [1]Complaint category Credit Cards

Kotak Mahindra Bank — Didnt get any communication regarding account

 anil1488 on Jan 8, 2017
Hello,

I have applied for zero balance account and deposited INR 5000 on 17th Dec 2016 along with all required documents. After that day (till now), I didn't hear anything from anyone from the bank. I tried to reach out to their toll-free no, but not able to reach out to them.

I am not sure if they'll open an account or how much time they'll take.

Please respond....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — ATM Service

 Mudit Sehgal on Jan 6, 2017
We have a bank account in Syndicate Bank Dev Nagar, New Delhi branch. We tried to withdraw cash of rs. 6000 from Kotak Mahindra bank ATM in Pitampura, but to our surprise first it gave transaction failed error and then no money comes out of the machine, then we receive a text from Syndicate bank that Rs. 6000 have been deducted from your account to which we havent received even a single penny from the ATM machine. On complaining to Syndicate bank as well as Kotak Mahindra, Kotak Mahindra fails to account for any transactions made in their ATM and to our numerous mails and visits to both the banks,...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Kotak mahindra bank cheque book not delivered

 ankushseo on Jan 6, 2017
I have requested for Cheque book on 22 Dec 2016, till I didn't received my cheque book on my address. Even thought didn't get message from Bank that Cheque book has been delivered on so an so Courier.

And When I visited to bank they said it has been delivered, you have to contact to that Courier company but i don't know and didn't get message from bank your cheque book has been delivery and Courier tracking number or ref id....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Kotak jifi zero balance account

 yadav supriya on Jan 6, 2017
I (sushma from Hyderabad )was applied for kotak zero balance account.after apllying i received a call from kotalk call center and they sent executive to collect the documents and they given a kotak link and asked to transfer amount of 5000/- wich was done by me on 26 dec 16. and since it is almost 12-15 days no body responding for the status and i am not understanding where my 5000/- gone .kindly consider as serious issue and take action...
Complaint comments  Read comments [2]Complaint category Banks

Kotak Mahindra Bank — Chequebook not received till date

 amitpatel1210 on Jan 5, 2017
SIR, My CRN no is 186324080, Kotak Mahindra BANK- Amitbhai Rameshbhai Patel . I had applied for cheque book Request 26-12-2016 and 29-12-2016. Online Request Apply. The same on my address but till date i have not received it . Lot Off Call in Call Center Not Response. Every Time Tell Your Cheque book Issue..
My Call Detail :
Date Wise. 02-01-2017 11:58 A.M., 03-01-2017 8:53 A.M., 04-01-2017 11:38 A.M., 05-01-2017 5:30 P.M. and 6:30 and Today morning visit to Branch.. But No Reply Proper.. gys responce ->Two Day wait. Not a Tracking Code Generate. some problem to dispatch team.
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Fraud Done

 Mahesh Bagwe on Jan 13, 2017
I Received a hoax call by someone posing as bank officials asking the pin number of credit card and when gave them the wrong one they asked to give the right one so thinking that they were indeed bank.officials I gave them the pin number. But realising I had been duped I informed Kotak about it. in the earlier days they told me not to pay the bill but now it is asking/forcing to pay the amount which they themselves told us not to pay.
The case regarding the same has been put up the case in Navi Mumbai Crime Cyber Cafe....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Debit card and non maintenance charges

 Vandana Baswal on Jan 5, 2017
I opened a saving account in Kotak in July 2016, the representative told me that i will recieve the debit card and othe documents within one week.. But till today January 2017, i did not recieve my debit card and other credentials.
Moreover since september they are deducting non maintenance charges also. When talking to them they give one and other excuses such as card is personalised with photo and all..we will do the reversal of the money... it got missed with courier personals etc.
I cannot even see my account whats going on.. I dont have any credentials to check and they are deducting...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Not received Debit card even after a month i logged lost

 Varsha J Jain on Jan 5, 2017
I have to write down this because of the unpleasant behavior from Kotak Bank.

Its high time and I am completely frustrated with the kind of service I got from you people.

I reported my loss of card on 4th Dec and from that I am literally requesting that it should be dispatched to Bangalore branch.
everytime I call up customer care for an update they say they will take it up and it will there in 3-4 working days.
with lots of patience I again contact the customer care for an update after those 3-4 days..
everytime a different person speaks up and...
Complaint comments  Read comments [1]Complaint category Banks

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