Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 19%
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3286
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
447
down
282

Customer satisfaction rating
19%
Complaints
3286
Pending
275
Resolved
517
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — credit card recovery agent harassment #085277 91391

 Ayushi Mehrotr on Jul 12, 2019
Wanted to raise a complaint against your credit card collection call center. I have been receiving multiple calls from a number[protected]. She claims to be kotak employee and sits in noida 125 branch. Please be advised that i am not and have never been a customer of kotak mahindra bank..
She is calling me with respect to credit card of a family member. Please note that i do not have links with him since last 5 years and neither i am his authorised person. Which she claims that i am.. She has been mentally harassing me by calling me continuosly. Not only troubling me but she is calling...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — stupid and dull service

 sumit143143 on Jul 12, 2019
Hello,

I m salary account holder of kotak bank.
My account no :[protected].

I have given request from mobile app for more than 5 times but still not got a single statement via email.
I want only current month statement,
As well as i don't want any charge in my email statement

Im very disappointed with this.

Reply as soon as possible...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — delay to send account statements via email

 sumit143143 on Jul 11, 2019
I m kotak mahindra bank account holder, for some personal work, i needed my saving account statement so i request for account statement from my mobile app of kotak, they said it will be send by email in 24 hr but no email statement nothing.

again i called there stupid call care, i follows their ivr then same happend they said within 24 hr i will get my bank account statement via email.

so kindly send me my 3months account statement.

and i don't want any extra debits stupid hiddin charges in my account. i want my statement only one time ..

bloody...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — mental torture and unethical way of telecallers

 Arun.sudokan on Jul 11, 2019
I had credit card payment due for only one month and from 5 days before this bank tele callers started torcher asking the payment confirmation if one call is answered there was minimum of 15 call asking for the same, even after the payment of the bill same torcher started asking to make payment again one call is answered again 15 calls asking for the same due to this i am facing mental torcher....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — rm sitting in nepean sea road branch, our account in nariman point branch. why such a remote rm totally worthless for us when need arises.

 rameesh718 on Jul 11, 2019
Sub kotak provided rm sitting in nepean sea road branch, while our account is in nariman point branch. Why such a remote rm totally worthless for us when need arises.

Sba [protected]

Kotak bnak has allotted an rm mr sudhir for us as our sba belongs to privileged category
Our account is in nariman pint branch
Whereas this rm belongs to and sits in nepean sea road branch
What is the use of such rm
Does kotak bank fall short of rm who sit in nariman point branch
If no, then why we have to bear all the troubles with such a remote rm
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — loan disbursement without confirmation and whole amount is not credited

 Sumit266 on Jul 11, 2019
Loan is disbursement without my confirmation and fund is not completely credited in my account.

After my loan approval i got mail from kotak email ankur. [protected]@kotak.com for confirmation of loan terms and disbursement, where i have reverted them to not disburs amount but suddenly i got message on 30th june (Sunday) that loan is disbursed and monday morning 156000 got credited in my account and receive message for check for remaning amount as this was bailnce transfer.

I have immediately reverted on that mail to not cancel my loan and asked why this happens. There is not...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — aadhar linking

 Mansi Sain on Jul 10, 2019
I have linked my aadhar number to my kotak bank on 5 july 2019 .Still on uidai website it shows your aadhar number is not linkedin to bank account.I visited the bank and asked then to update details on npci portal as well so that I can receive my dbt payment.bank said they updated details on npci portal . Please help.I really need to get linked my bank account to npci portal .Please help me please .At starting there was my account in axis Bank which did not help me .They didn't do anything so I opened a new bank account in kotak bank .
Even after linking aadhar number to bank account in kotak...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — blank signed nominee form lying with kotak bank. too risky as could be misused but kotak too deaf to listen to us

 rameesh718 on Jul 10, 2019
Sub. Blank signed nominee form lying with kotak bank. Too risky as could be misused but kotak too deaf to listen to us
Sba [protected]
A bank is under legal obligation to add nominee name immediately it receives the nominee form for fd as the death of the account holder may come any moment.
Here this bank has crossed all the limits to ignore with completer negligence to add the nomine name to our fourteen lacs fd made on 22 may 19.
They have collected the nomine forms from us on 31 may.
Their man asked us just put the signs on the marked places and assured us that...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — twice i got a credit card, that i never asked for, and im being charged for it, never seen the hard card

 alpharaman on Jul 10, 2019
I get a call from this lady no. +91-[protected] and she starts explaining the benefits of credit card
I ask her to email or msg me more details
And the same night, i get a message that statement for the credit card is generated and i i must pay by 23 july 2019,
And this has happened before two
I didn't complain cause i was being charged 300-400inr per year
And it ran for 2-3 years
But i know for sure that kotak is running a scam
They dont have a support team, their stupid ai (Kya) is useless, the helpline no[protected] is again ai and is useless,...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — inr 8000 = atm decline charges, ecs return charges, daily balance alerts charges & imps transaction status

 abhilash195 on Jul 9, 2019
Myself Abhilash R and started using Kotak 3 years before. This year beginning, I have lost my job and had to relocate to Kochi. Post this incident I have not used the salary account and multiple times I have updated this in customer care. Meanwhile I have an existing loan with Kotak, running loan with capital first and credit in card. due to some financial issue I couldn’t' pay the credit card payment and proactively called customer care for a settled and got approval for 7500 x 4 months which dated 7th of month and 1st month EMI paid.

For loan also, somehow, I’m managing and...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — blocking of my saving account and about credit card

 paps66 on Jul 9, 2019
Very bad customer service on 4th i gave call to customer services that i want to settlement the amount they said we have put the request you will get the call but still no body calls me. Then i got the call from collection team to pay 280 as a minimum amount and your account will get unlock. I made the payment 300 rs but still they kept my account balance on hold. Today i call customer service he told me that you have to make 5200 payment. I think they themselves dont know. Due to this my emi has got bounced. Such a bad service. Also on mobile app the minimum amount due was 280. And now the are...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — blocked credit card without any reason

 Data Zx on Jul 9, 2019
Hi, i used kotak credit card for purchases and got it converted to emis. 4-5 days before payment due date i logged in my account but there were no cards in my account i called customer care they told me your card has been blocked due to some review i asked them for reason but they haven't given any reason. At that time my saving account had more than 3 times of funds of total outstanding amount and there were no delays in any payments which were due. Now they are saying your card is blocked and you need to pay total outstanding immediately. It all started when i received another kotak credit card...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — auto debit failure charges

 sandeep peddi on Jul 9, 2019
I paid my transaction at a due date but the same amount will auto debit failure charges hpn later on i don't whatever the amount i have a due i paid that.. And auto debit failure charges it's nt my fault and plze can you recheck my auto debit failure charges and moreover i got gst taxes also in this auto debit failure amt please as soon as possible can u deactivate auto bebit option on my account or else plaze waive off my amount reflected in the statement auto debit failure charges....
Complaint comments  Read comments [2]Complaint category Credit Cards

Kotak Mahindra Bank — credit card telecaller

 anup singh bassi on Jul 8, 2019
Dear sir,
My credit card [protected] due date of repayment is 16 july 2019 even did not received the mail and card statement. But today i received two telephone calls from your bank and threatening me to deposit the 33000/- on or before 16 july. They told me to deposit the amount and everyday you will received the fifty calls and they used unparliamentry language, i have the recording, the telephone numbers are as - [protected], [protected] at 5.11 pm, 5.18 pm.
I am always deposing on time, even my last date is very far. Sir take the action on my complaint and action taken should...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — credit card payment

 kadamsakshi on Jul 8, 2019
Hallo sir
my credit card no [protected] my crn no[protected] ac no [protected] sir main kotak mahindra bank ka credit card use karata hu meri salary a/c bhi vahi bank main hai mera payment kabhi kabhi lete aa jata hai to salary aati hai to bank wale turant meri salary hold karwa dete hai mera aaur koi income nahi hai khali salary hai aur puri ki puri salary bloak ki jati hai aur bank se kaha jata hai ki aap payment karawa do tabhi aap ka hoid hat jayega abhi salari puri hold pe hai to ham kaise inaka payment kare aur hisab ke bahare mera payment ho chuka hai fhir bhi hold lagwaya hai
Complaint comments  Read comments [1]Complaint category Credit Cards

Kotak Mahindra Bank — balance not credit

 unitedtanu on Jul 8, 2019
Dear sir,
My name is yashi srivastava and i am from Allahabad. Today I have transferred the 2000/ amu in my kotak account from payzapp app and the transaction is successful but amount is not credit in my kotak account. Please resolve this problem as soon as possible.
Regards
Yashi srivastava
CRN num_[protected]
Email id - [protected]@gmail.com...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — money was deducted to flipkart which was refunded from flipkart but the amount is not yet reflected in my kotak account

 Anshuman Patel on Jul 8, 2019
On november 8th 2018 rs 1726 was paid to flipkart and due to some error the transaction failed and flipkart refunded the amount on 13th november but still its been more than 6 months passed the amount is not yet reflected in my kotak account. The customer care is one of the worst one which tells it is working but it does not do anything to refund my money....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — regarding settlement letter [Resolved]

 gsvinoth86 on Jul 7, 2019
Due to financial crisis, i have raise a settlement from my side from april 2019. I want to know the status of the settlement status.

How to paid 1st due payment after getting settlement letter or after paid 1st initial payment?

Suggestion from bank side first pay the initial payment and get letter.
Is this right procedure?. I think its false promise from bank side.

Why was delay to proceed to my settlement process?...
Complaint comments  Read comments [2]Complaint category Credit Cards

Kotak Mahindra Bank — threatening call to pay barclays due

 Harshada Mestry on Jul 6, 2019
Hi,

I have received a call from mr. Sanjay gupta ([protected]) claiming to be advocate and threatening us to pay inr 33, 000 against barclays credit card due 10 years ago. However, we had already done the settlement for the same 10 years ago. He has threatened us to file a suit in patiala court and have to pay bail of 1 lakh.. When we approached kotak bank, the manager informed us to ignore the threat as we have settled the account. We haven't received any prior official communication about this.

This call was against my father who is currently suffering renal kidney...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — still after several complaints, kotakk bank adamant and failed to add nominee name to both of our fd

 rameesh718 on Jul 5, 2019
Sub. Still after several complaints, kotakk bank adamant and failed to add nominee name to both of our fd

It is the legal liability of any bank to add nominee name to fd as per our requirement.
But this kotak bank comes up with a new excuse every time we remind them to add nominee ie my wife name to our two fd worth fourteen lacs.
Their rm khozema came to us, collected cheques of rs. 14 lacs and taken down all the details of nominee and promised the nominee name to be added and appear on fd.
But when we got the fd, we found they have said nil as nominee name...
Complaint comments  Read comments [1]Complaint category Banks

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