Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 21%
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2831
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
398
down
258

Customer satisfaction rating
21%
Complaints
2831
Pending
304
Resolved
488
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — money transfer issue (imps)

 PARAMESH WARAN BALASUBRAMANIYAM on Nov 14, 2018
I was transfer money from mobile banking 12 Sep 2018 Rs.700 to This Account (A/c no : [protected], SBI ) Amount Debited from my account ( Account No : [protected]) but still amount credited there which account i was send .. Please solve the issue as soon as possible Sir ..

Transfer Refno: IMPS[protected]

Thanks & Regards
PARAMESHWARAN BALASUBRAMANIYAM
KOTAK ACCOUNT DETAILS
A/C NO : [protected]
REG MOB NO : [protected]...
Complaint comments  Read comments Complaint category Other

Kotak Mahindra Bank — transaction related not receiving money from the atm.

 Genia Chakma on Nov 14, 2018
Sir/Mam, I have complain regarding not receiving money from the ATM but has been deducted from my account i.e. [protected] an amount of Rs 4000/-Which I tried to withdraw from the BOI ATM South ex at 12:23:33 on 12th November 2018 on Monday but didn't receive the money from the ATM
Therefore Sir/Mam I kindly request you to solve the problem.

Thank you...
Complaint comments  Read comments Complaint category Other

Kotak Mahindra Bank — unethical business conduct - dnc registry not respected

 sanjaysh on Nov 13, 2018
I'm a Savings account holder. I annoyed with the recurrent sales calls to my mobile every week. DNC is registered within their website & National registry. I started logging several complaints since June 2018 from net banking website, talked to their senior staff to stop this behaviour. Last month I had serious direct conversations & emails exchanged with (Sana Thakur sana.thakur@kotak.com) requesting to control their misconduct & respect privacy. But even till now this financial institution is continuing to annoy with recurrent sales calls.

Looks like Kotak senior staff has no decency...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — passbook issue

 sagar bhati on Nov 13, 2018
I have applied the passbook online and visited nearly 5 branches for passbook none of the bank is having the passbook then what the use of having such bank if they can’t fullfill the basic minimum requirement of bank facilities. From 2 months facing the problem the branches i have visited are ameerpet, begumpet, khairatabad, srinagar colony. None of the bank is ready to give the say will provide in 15-30 days and when reaching them after 20days they repeat the same words when ask them loudly they say we can’t do anything as we are not getting the passbook from center. Now i don’t know what...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — abusive & vulgarity word from kotak staff

 Vdhara on Nov 12, 2018
I hold credit card & due to diwali vacation i m unavailable to my currenct city so i cant paid last due payment & i received a call from surat kotak mahindra staff telling me to pay immediately so i saidi will pay next day after that person who called me giving gali to not paying payment & valgur word to me. This is really harassment & never heard like this type staff. That person gave me gali about my mother....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — personal loan fake commitment for foreclosure charges and other services

 Soban E on Nov 12, 2018
These kotak peoples had dialed me in and they said they have lesser interest rates and other beneficiary services, i had to transfer my hdfc loan to these kotak pl, before proceeding to this i have clearly asked them about the foreclosure and part payment, their executives said after 1 year you can do 4 part-payments per year and no foreclosure charges after 1 year, they also committed in case of any emergency we can hold 2 emi's, but really when i had emergency they said no such policies exist and recently i planned to close my account after completing 1 year, but to my surprise they have mentioned...
Complaint comments  Read comments [2]Complaint category Banks

Kotak Mahindra Bank — regarding unlocking my kotak 811 account

 manishram8866 on Nov 12, 2018
I have send mail at pog@kotak.com on 04 Nov 2018 regarding to activate my kotak 811 account as it was freeze by kotak mahindra bank during sending I also attached my signed MIDC form and Pan card.But still now my account is not activate.Please activate my kotak 811 account as soon as possible.My CRN is[protected] and registered email id is manishchaurasia67@rediffmail.com...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — incorrect charges on personal loan and harassment after 5 years of last installment

 Anup C. on Nov 11, 2018
I applied for a personal loan from kotak mahindra bank on 4-feb-2010, loan account csg3945918. An ecs on emi was placed to my hdfc bank account.in the first 2-3 months, there was an ecs failure as kmb had incorrectly captured the bank account number to be debited. I had to pay them through pdcs. The last installment for the loan was paid on 3-feb-2013. After 5 years, kmb is asking for cheque bounce charges of inr 19147. They threaten to put lien to my account with them, which had been offered for closure in 2012 through a letter submitted at their kandivali branch. Further, they have processed a...
Complaint comments  Read comments [2]Complaint category Loans

Kotak Mahindra Bank — application

 Samuel.d on Nov 11, 2018
Hi,

I have applied credit card from bankbazar.com and i have submitted all the documents on october 22nd but haven't received any confirmation. I have also received twice phone verification from kotak support. But there is no still https://www.consumercomplaints.in/new_complaint/update, as its almost 20 days back. Please look into this issue. I have contacted many times, but no response from the team. I have never experienced from any bank credit department...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — telephone call seeking otp and credit card details

 jeyesrav on Nov 9, 2018
Name of account holder: jeevan subhash rao
Credit card no.: [protected]
Sb account no. [protected]
Dear sir,
Today at 16.28 hours i did receive call deemed to be from kotak bank. Caller was female. She was asking me to furnish credit card details viz card number, date of expiry of card so as to enable kotak bank to issue new single card for both debit and credit card. She was saying that a message will be sent by kotak bank which i need to produce to the courier person who will be in return delivery my new debit-cum-credit card. She was insisting to provide credit...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — insurance loan fraud calls from chennai

 Keerthana Keerthy on Nov 9, 2018
I received a call from kotak Mahindra bank that lady informed as she is working in this bank since 4yrs . She informed her name as preethi, Aishwarya, vijayalakshmi and one guy verified for loan his name as vinoth. They informed me to take reliance Nippon life insurance income increasing plan . After receiving insurance document they informed as I will get huge amount as loan based on this insurance policy. Don't believe this kind of fake calls.. This is totally fake call after insurance u won't receive any loan and even u can't cancel your insurance policy. Just ignore this kind of call . I received...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — abn amro - credit card

 Sameer_15-04 on Nov 9, 2018
Name: sameer mittal

In 2004 i was using abn amro credit card on my rented residence in delhi. I left delhi in 2005 and paid all out-standing of my credit card before move in faridabad. Approx. 2 year back i received a call from kotak mahindra bank for out-standing amount. I asked them to send me the detail for same, but no detail received till date.

Now i get to know that this wrong information of dues (Apprx. 2300) entered on my account, and because of this my cibil is going down.

Please check and ask to remove this wrong information from my account...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — not updated my full & final settlement

 vasanthakumar P on Nov 7, 2018
I have settled my outstanding amount through neft on august 30th 2018, particulars given below and attached screenshot

Kotak bank

Account no

[protected]

Beneficiary name

Isbgl rar collection ac

Ifsc code

Kkbk0000958

Bank name

Kotak mahindra bank ltd

Bank code

641

Bank branch

Nariman point mumbai
Still its not reflecting on my cibil score.
Please do needful asap....
Complaint comments  Read comments [1]Complaint category Loans

Kotak Mahindra — complaint about penal charges

 appu kamat on Nov 6, 2018
I was took a cinsumer loan on my refrigrator for 8 months and the emi is 1086.00 per months
For 1st they were not cut my payment for reason ecs registration now in 2nd months i was paid both the emi on time. But yesterday evening 05.11.18 i was got a mail from kotak bank i. E there is a penal outstanding of rs.1986.21 in your loan ac cfb46194 how?...
Complaint comments  Read comments Complaint category Loans

Kotak Mutual Fund — monthly sip for mutual fund

 yashoda nihu on Nov 5, 2018
One of our mutual fund plans (portfolio no. 4311732) was ceased by kotak in the month of October, 2018. But monthly SIP of respective plan was deducted for the month of November even after the above mentioned mutual fund plan got ceased. So, requesting you to reverse the transaction which was debited for Rs. 1000 as early as possible.Screen shot of kotak mutual fund plan in CAMS website is enclosed here with for your reference...
Complaint comments  Read comments Complaint category Products & Services

Kotak Mahindra Bank — account related issue

 Rajendra Bisu on Nov 5, 2018
Sir
My name is rajendra bisu. My contact number is [protected]. I opened account in kotak mahindra bank. Bank representative came to me and told me that no need to maintain minimum balance and there is nothing type of transaction charges.
But i am still suffering from that charges.
My mobile number is [protected].
My email address is rajendrabisu@gmail.com.
Those representatives were cheated me. They didn't give me any information about these types of charges...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — harassment after received the payment and their lawyers using bad language

 nksonime on Nov 4, 2018
Their was an arbitration notice in my loan where I had to made a few pending payments..

Which I made but after clearing all the dues the lawyer is harassing me like not providing the withdrawal letter of an arbitration notice.. And also using bad language .. Which doesn't suits to a legal department employee..

I am attaching the screen shot of the lawyer which was appointed for the case by Kotak.. .. You can see the way he is talking to me when I simply ask him for the letter as he said..

I have also sent this same screenshot to the arbitrator from...
Complaint comments  Read comments [1]Complaint category Lawyers and Attorneys

Kotak Mahindra Bank — transaction is not received by the merchant

 Aisha Omer on Nov 3, 2018
I filed a complain on 30oct regarding a payment.. They asked me for two working days.. But the problem is not yet resolved... I made a payment to act fibernet through kotak net banking.. And act fibernet did not receive the amount from kotak mahindra bank.. Today is the fourth day of my complain.. And daily i m making calls to them.. But no feed back...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — balance deduction and very worst service of the staff during the account opening.

 prince chugh on Nov 3, 2018
I opened the account in kotak mahindra and they guide me so wrong and didn't tell me the functions and feature of the d-mat account and start deducting my money from account without any permission... Such a worst bank i have ever be with i want to close my account and want my money refunded. I dont want to be with such a fraud bank anymore my rn guide my soo wrong didn't get the worst service like this. Refund my money and deactivate my account...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — personal loan bt transfer

 arvindabby on Nov 3, 2018
This is arbind from faridabad delhi ncr regarding balance transfer from my existing runnig loan amount to kotak mahindra. I requested bt for my two loan one citi bank and second one bajaj finserv against respective amount around 357000 and 525000 through paisabazar to kotak on sept 2018 and loan spln 61592080 sanctioned with amount 900000 disbursed with roi 11.99 percent on 30th sept for same. Within 10-15 days one bt against citibank done sucessfully whereas second one for bajaj finserv still pending after passing one month. When checked with kotak i have been informed that you will have to pay...
Complaint comments  Read comments Complaint category Banks

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