Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 19%
Submit a Complaint
1554
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

TwitterFacebookLinkedIn
Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
135
down
106

Customer satisfaction rating
19%
Complaints
1554
Pending
578
Resolved
185
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank related photos (150)

Kotak Mahindra Bank Complaints & Reviews

Sort by:

Kotaklifeinsurance — DECLINE OF POLICYNO 01738892 IN THE NAME OF SUNANDA TIJARE SURRENDER REQUEST ON ONLY ONE GROUND "signature not match

 Sunanda Tijare on May 28, 2017
SIR, I SUBMIT MYSURRENDER REQUEST OF MY KOTAKINSURANCE POLICY NO 01738892 ON DATED 12/04/2017 AND 18/05/2017.I SUBMIT ALL DOCUMENTS REQUIRED BY COMPANEY LIKE MY AADHAAR CARD, PAN CARD, BANK VARIFICATION LETTER, MY COLLEGE IDENTY CARD, ETC BUT COMPANY DECLINE MY REQUEST BY FLIMSY GROUND 'signature not match with old signature" F Four times( dated 14/04/2017, 22/04/2017, 24/04/2017 and24/05/2017) company declined my surrender request. THIS IS HARRASSINGTHE POLICY HOLDER BY COMPANY. THERE ARE SO MANY WAY TO VERIFY MY IDENTY BUT COMPANY DIDNOT TRY ANY OTHER OPTION. ON DATED 26/05/ 2017 AGAIN I SUBMIT...
Complaint comments  Read comments Complaint category Insurance

Kotak Mahindra Bank — Leving of unjust charges on Accounts

 ashish_debs on May 28, 2017
I was charged unjustly by Kotak Mahindra Bank on two occasions :
1) Not making any transactions for the last three months, for which I was charged Rs.460 without any prior intimation
2). I was charged on a monthly basis for weekly balance alerts on sms, without any prior intimation. I was not even asked whether want this service or not. I was Rs. 17.25 every month for the past two years.

Initially the branch was of ING Vyasa bank which was later taken over by Kotak Mahindra Bank.
ISFC code of the branch is VYSA0005860 It is located in Pancheel Park in South Delhi
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Disputed transaction to Kotak Life insurance

 baniprasad on May 27, 2017
I have paid an kotak life agent Rs.21000 for a product on 21/3/2017.At the time of verification call I realized that the product was not matched to verification officer and agent.Then I told to officer revert my money also complained to near branch Mohali 3 B2, to reverse my money on 31 st March'17.After then I have contacted customer care officer several times, they told me we will call you after sometimes, never call me back.Written to customer care by mail, they told me wait for seven days and finally written to nodal officer level 2 and the status is same.Now I am writing here and definitely...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Non delivery of DD despite constant assurance that it will be done the same day

 Nickname10 on May 26, 2017
I had requested for a Demand Draft (ref no - 1-739233658) to be delivered at my residence on Friday, May 26. I raised the request around 11.30 am and was assured that it will be sent the same day. I explained to the 2-3 people I spoke with at Kotak that this was very very important as I had a deadline for May 27th and the bank would be closed for two days.

The DD was for Shikshantar School to facilitate facilitate an admission for a friend's son. To make this happen, I spent three hours coordinating with Kotak - first figuring how it will be done then going back from office to...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Fooling people, third class bank

 Ashwani Gupksdnfjkbsf on May 25, 2017
Have made an application for opening a current account its been more than a month, and the branch haven't provided me even the details of account no

An amt of 51000 has already been deducted from my account

When i asked the manager he said there is some issue with account opening and it will take time but he is not telling me how long it will take
Also if there was issue in account opening why the hell do your stupid banking company deduct the amt

I am continuously following up with the manager but he is fooling me

He assured me...
Complaint comments  Read comments [1]Complaint category Business & Finances

Kotak Mahindra Bank — Fraudulent transaction from my account from ATM without my consent

 SonuD1 on May 25, 2017
Hi Kotak Mahindra Bank,
Fraudulent transaction from my account (ATM withdrawal) has happened on 13-apr-17. Since then i am following you constantly.
I have already raised the complaint and still didn't get money back.

The amount which is withdrawan is huge and this matter needs to be resolved on urgent basis. The SR no is #1-6957997891....
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — For noc & original documents

 dipak_65 on May 25, 2017
Resp. Sir

I had given writing application for closure of my overdraft acoount [ 9211492086 limit of 14 lacs ] and personal term loan [ name of dipakbhai & dipti naik - amount of 5, 00, 000 rs/- agaist mortgage of my shop... On 12 th april 2017 at navsari branch...
I did rtgs of 14 lacs to my overdraft acount and given pay order of 3, 78, 530 /- to term loan account as per said by your local branch on 26th april...
But my pay order did not credited up to 15th may... Without any reason...
I given lodletter month before... All payment has been credited... But...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Threatening call to my manager on non repayment of loan

 Md Ibahim seikh on May 25, 2017
Hi Got a mail yesterday to my IBM email id from so called Kotak agents stating non repayment of a LOAN taken. Now today someone with mobile number (Initially a guy who pretends to be a Cop then a Bank representative named Kiran) +91 7975808267 had called my manager and told him that I have LOAN amount pending about 1.57 lakhs and there has been a non-bailable warrant issued against me should I chose not to pay. When I called back on that number I was told that LOAN was given to in 2008 when I used to work in Accenture. I told them clearly that I know where my LOANs are you ###### and I have never...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — Forgery sale done by kotak general insurance

 Naveen C. Tiwari on May 25, 2017
I am writing this mail regarding my policy – 1002404400 from Kotak General Insurance,

on 2nd may 2017, I met with accident while saving dog and I got hit with electric pole, on May 03, 2017 when I was in hyundai chinhat lucknow to repair my car, they told me that survivor will come and check then they will start the process of repair, at 4 pm survivor came, then I told survivor that earlier also I met with accident, after that survivor checked my policy and told me that I had taken NCB in my policy, that means this policy is not valid, he told me first I have to return back that...
Complaint comments  Read comments Complaint category Insurance

Kotak Mahindra Bank — Cheque misplaced from dropbox and misuse of it

 Jhaat on May 24, 2017
I mohit jain having a current account in kotak mahindra bank navyug market ghaziabad on 20th may 2017 i have droped a cheque of rs 5000 of axis bank chandni chowk delhi on 21st may 2017 sunday theaft take place in bank drop box in absence of security guard. Security guard was not there thief enter into bank premises and with their equipment break the drop box area where all cheque were lying my client who has given me cheque of rs 5000 was enchased today i. E on 24 may 2017 for rs 15000 now when i went to bank i have enquirer them about my bank statement there no cheque of rs 15000 but my client...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Misuse of personal mobile number

 Raghuvir Kamath on May 24, 2017
They are misusing my mobile number and provided the same to all marketing companies related to kotak. Everyday i get call asking for kotak credit card and so many smss, demat etc. I called them they are denying it and not replying to emails or providing any resolutions.
I submit all the related evidence of the promotional calls, sms and the correspondence emails for which there was no response at all....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Deducted money without receiving OTP

 Amol Gavhankar on May 24, 2017
This mail is regarding to credit card transaction happened on 22nd may.
My younger brother was playing "Clash royal" game on my mobile and accidentally he clicked on some "buy now" button for game credits of Rs 800 which was directly deducted from my credit card account since it is attached to my google services. But before doing any transaction I didn't get any confirmation message or OTP on my mobile. For every online purchase kotak credit card asks for OTP but at this transaction, i didnt get a single otp or message. I request you to look into this issue.

Regards,
Amol...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — Worst customer services

 EverGreen Mobiles on May 23, 2017
Bank: kotak mahindra bank
Current account: sathish kumar
Branch: mettupalayam
I was charged for imps transactions done in my account before 45days ago for the first time now!!. Charging for imps transactions is normal. But, charging after 30days was abnormal, i think so..
How can i manage my accounts properly??
Then, i make enquiry about it to my nearest home branch staff. I got a stubborn and rubbish answers.
Worst customer services from kotak mahindra bank, mettupalayam branch...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Non maintenance charges 690 illegally and unnecessary

 karthick kamarajan on May 23, 2017
Dear sir/madam,

I am karthick, chennai. Having salary account in kotak. I am doing good mainatanenece my acount by atm cash taking and card swipping, but the bank charged me 690 rs illegally and and unnessasary. This is very poor and ridiculous and cheating. So i need my money back the same amount. Otherwise it will become very big issue. My uncle is a lawyer, and who will help me with this issue by legally. And the company have to face this issue.
I am going to close my account in kotak by pushing our md.

Regards
Karthick...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Deducted AMB maintenance charges on salary account

 Neha Sanap on May 23, 2017
Dear sir/madam,
Our co. Cyber net it pvt ltd. Cc account with your, that's why our all employee salary account with kotak mahindra bank. Every month co. Deposited salary on employees account. Below mentioned all employees account no.& name.
This month bank deducted amb non maintenance charges. As per our knowledge salary account is '0' balance account, request to you please refund all employees deducted balance. Account details are as per below mentioned.

Sr. No. Account number beneficiary name
1 648010262263 abhijit kshirsagar
2 509010258093 harshal...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Kotak bank is charging unnecessary deduction

 Ruchita sahoo on May 22, 2017
This is highly disappointed that inspire of using zero balance account they have deducted 353 rs as TBMS charges without informing .Its my salary account why should I keep balance it's totally my choice to assure amount or not. Will discontinue my account soon. Without my permission or without even informing how can you deduct my amount to zero. It just your way of grabbing money from your customer. Kotak bank you are taking full advantage of low balance.. You have to refund my amount by any sense.Ruchita 8197027172...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — Amount not refund

 Dil Khoobnani on May 22, 2017
I booked a ticket online 19/05/2017 on IRCTC App, but the ticket was booking canceled, and amount was debit my Kotak Mahindra Bank account, amount is 2725.27 + 2725.27, two time debited to my account, and my amount 5450.54 not returned to my account, do please return my amount to my account. I am also sharing the photo copy canceled booking and bank statement. Please see this and reply soon..

Thanks
Dilip Khoobnani
Mo.- 9828199111...
Complaint comments  Read comments Complaint category Railways

Kotak Mahindra Bank — Customer care worst service

 Primi Joseph on May 22, 2017
Actually for urgent purpose am giving a call to them but there is no response they are attending the call informing its busy call after some time atleast they didnt charge for that every time its charging it s a worst service

My closing balance shown here 3000 range but current balance is zero whats the issue any way every month you are debiting the money from my account for fine charge not balance maintanance what happened now? its my credit card amount whats the issue i need my money back .i need the issue resolved immediateley...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — Less amount credited to my sb a/c on the maturity of my term deposit

 rukhsnaz on May 21, 2017
We had the following fd’s with kotak bank :
4-mar-16 kotak bank 6311743131 49, 000.00 rkp/kdp 390 days 8.4% maturity 28-mar-17
4-mar-16 kotak bank 6311743155 19, 000.00 rkp/kdp 390 days 8.4% maturity 28-mar-17
8-mar-16 kotak bank 6311743162 49, 000.00 rkp/kdp 390 days maturity 1-apr-17

The 1st and 2nd. Deposits matured on 28th march 17 & the 3rd. Deposit matured on 1st april 17.
As per the instructions given by us we wanted the maturity amount of all the 3 deposits to be credited to our s/b a/c no 6211602767. The total amount being rs. 1, 17, 000/-
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — I deposited rs 600 but in this time showing only rs 257.15

 Dilshadhassan9 on May 20, 2017
मेरा account no 1812060589
मेरा Dilshad ul Hassan है
मैने kotak 811 में app के जरिए अपना account खोला था
मैने अपने account में paytm से 600 रुपये डालें थे
लेकिन मेरे account में सिर्फ 257.15 दिख रहा है
बाकी रुपये कहा गये
Transaction में भी नहीं दिख रहा के मेरा पैसा कहां गया
मेरा पैसा...
Complaint comments  Read comments [1]Complaint category Credit Cards

Recently Discussed

(1 minutes ago)
Reliance Digital
Non Returning of Mobile Phone (Sony -Dual GSM H/S-E2363-M4 Aqua-Black)
(4 minutes ago)
Vodafone India
4g Data
(4 minutes ago)
Tikona
Regarding disconnect
(6 minutes ago)
World Trade Center Manesar sign Spire Edge
WTC Fraud in NOIDA and Manesar by Spire Tech and Spire edge
(6 minutes ago)
Tikona
Even after discontinuation they are giving me calls to pay

Featured Complaints

www.bdomains.com