Kotak Mahindra Bank Customer Care
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 21%
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2689
COMPLAINTS

Kotak Mahindra Bank Customer Care

Kotak Mahindra Bank Ltd

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
369
down
247

Customer satisfaction rating
21%
Complaints
2689
Pending
347
Resolved
465
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Kotak Mahindra Bank related photos (346)

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Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank — regarding credit card payment

 Girish CN on Aug 20, 2018
Hi i had over due of 18800 and i was making my full payment but due to some issues missed payment for 60 days and you people told me that you can settled credit card by paying14500 and your credit card will be permanently block..or else if you pay full payment of rs18800 u can continue using your credit card..but after making the full payment they have changed their statment and now they are saying it is not possible to remove the collection block im sure kotak has cheated me on this issue.....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — personal loan arbitration

 DhParekh on Aug 19, 2018
Hi, I have got a letter from Kotak Mahindra Bank asking the arbitrator to invoke the rights of arbitration where I have just missed 2 payments which are now paid still and this month's is pending because of change in job which I will pay by month end still this arbitration is not over and arbitration letter states that I have not paid whole amount. This is total madness kf bank...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — credit card collection block removal

 Girish CN on Aug 18, 2018
Hi i had over due of 18800 and i was making my full payment but due to some issues missed payment for 60 days and my card was blocked and asked me to make the whole payment but even after making the payment they have changed their statment and now they are saying it is not possible to remove the collection block im sure kotak has cheated me on this issue my crn no is[protected]. I recently called up customer care and asked them why havent i got any msg for my full payment and now. They are saying that we can't unblock your card, u have to apply for new credit card or complain again after a month....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — credit card no.- 4147671602154456

 12345678ab on Aug 17, 2018
My name id Diviya Chanana & Credit card no.is [protected].My complaint no.is SR#1-[protected].
As per credit card statement the late fee & Interest charges charged by you as per detail :
16/07/2018 Late fee charges of Rs.700
25/07/2018 Interest Charges of Rs.8402
25/07/2018 GST charges of Rs.Rs.1638
The last date of due amount of 15 August of Rs.62301.I have already paid the amount before due date on 06.08.2018 of Rs, 62302.
I am also attached the receiving copy of payment with stamp of your bank.
Please reverse the late charges & interest amount...
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — kotak mahindra bank mental harassment by credit card department

 Nileshcabs on Aug 17, 2018
Hi
My name is Nilesh Baraskar.
I am getting threatening calls with regards to the credit card outstanding of my distant Relative Vitika Baraskar.
I am neither in touch with this person and have not aware of her whereabouts.
But your credit card is mentally harassing me for her due payments. I don't understand when you didn't ask me while giving credit cards why the hell are you asking for outstanding payment?
I am getting call from this number [protected].
Please don't harass a person for someone else default....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — credit card transactions

 Boobalsingh K on Aug 17, 2018
Dear Sir/Madam
I have purchased a New Kotak credit card assurance by them with no joining fess and Annual fees. But in the first month statement they have mention with Joining fees, i have called to the customer care about the reversal of the joining fess, the executive confirmed the reversal has been done, but in real the request has been taken but it was not processed on the same day, it was processed after my payment due date, which makes me to pay late payment fess +GST+ other charges in the second month bill for the joining fees, which was reversed after my payment date....
Complaint comments  Read comments Complaint category Credit Cards

Kotak Mahindra Bank — trust account opening

 Ashis Kumar Sahoo on Aug 17, 2018
SR 1-[protected] / KMBL=725-594

Bank Nodal officer is non-existent. nodalofficer@kotak.com. Raised this complaint 10 days ago. Not a single response till now. escalated to Principal nodal officer by name Ms Khusboo 3 days ago who promised a quick response. But still no luck. Are any responsible person in Bank to attend customer. Do you still standby #indiainvited???...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — loan issue and lie with me

 Spnagra on Aug 17, 2018
I applied loan for 2.50 lakh and giving me insufficient amount approval.
Had a word with mr. anurag, my loan has been approved but getting a mail of 1.50 L ..
This is completely fload with customer.If bank cant provide the loan why kotak make us fool .
After many discussion and mail, i dis not get any resolution..Now i already spread lie thing about to kotak shared in social media ..Most of corporate customers will not take loan to kotak..

Thanks
Suman Parkash...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — 8312454986 is 811 account

 David Arsh on Aug 16, 2018
I’m very disappointed with service of your bank. I submitted all kyc documents on[protected] in nearest branch nabha (Duladhi). Till now my lite account not upgraded. My account [protected], not received any payment online. Bank denied all requests. How can you advertising quick and rapid service for open new account. What is benefits of useless lite account which is open with few process. I think thats all is formality or vision for catch new customers. I unable to deposit my cash. Disgusting👎 sent from my iphone...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — loan recovery threatening calls

 shashankamarsingh on Aug 16, 2018
Dear Sir Madam
i am getting calls from Kotak Bank saying that i have taken loan from them in 2004 (which i have not) i dont know how they access my mobile phone contacts and they are calling my friends and for the payment (this is going on from past week), today i told the lady ok i'll pay if you provide me with bank details or email from the bank stating the repayment, since then there has been serious harassment from the recovery abusive and threats from them, they are calling my friends and colleagues (how get their number) ive my current cibil report too since 2004 which i can share...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — account freeze

 DangerZone on Aug 15, 2018
I have a kotak zero balance 811 account and i tried doing an online transaction online for above 1 lakh, and the payment got cancelled because of daily withdrawal limit.
The payment was attempted at[protected]

But now the account is also frozen, and i can't take the money out.
Toll free number is not helpful. The account was opened 13 days ago....
Complaint comments  Read comments [3]Complaint category Banks

Kotak Mahindra Bank — i need clarification from bank or reverse my 118 to my account. withdrawal - 118.00 rs

 Prasadkirave on Aug 14, 2018
Ad hoc statement charge ₹118 have been deducted on 14-aug-2018 from my kotak account account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.
And when i opened account bank said their is no charges of online or esttment.

So i need clarification from bank or reverse my ₹118 to my account.
Withfrawal - 118.00 rs...
Complaint comments  Read comments Complaint category Banks

Kotak Mahindra Bank — imps transaction related

 atkrishnaca@gmail.com on Aug 14, 2018
Hi,
I have transferred 4500.00 from my SBI to kotak Mahindra bank on 08-Auh-2018 it was processed successfully from sbi and amount has been deducted from my sbi account but same is not credited to kotak Mahindra bank.i have raised complaint with sbi and kotak banks.SBI people saying it is already processed from sbi check with beneficiary bank.

Its almost 1 week no amount has been credited or reversed back to SBI.

FED UP IN SPEAKING AND RAISNG COMPLAINTS.DO NOT KNOW WHAT TO DO.
I am attaching transaction details screenshot

PLS HELP ME
Complaint comments  Read comments Complaint category Products & Services

Kotak Mahindra Bank — terrible - harassment calls being faced by kotak mahindra bank loan recovery agent/s

 Leela L Fernandez on Aug 14, 2018
This is with regards to the harassment calls being faced by kotak mahindra bank loan recovery agent/s. From no.[protected]. He keeps changing the name mostly by name prosenjit. Number reports spam.

Firstly - i do not have any loans pending.
There was one loan taken about 13-14 years ago of 30k which was repaid in full - the last of the installment was collected and closed.
Someone called last year - explained all the details - and asked him to share the statement of account with details of every collected payment and cheques and the person never got back.
Again...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — transaction incomplete

 prasadmahadik on Aug 13, 2018
I had tried to send 2000 rs via the kotak app through upi to an account, there was some problem with the transaction. The account where i was transacting did not get money, but it was debited from my account. I want the money either to be credited to the respective party or to my account. I'll provide the transaction id once kotak contacts me. I would like this issue to be adressed fast because its required urgently...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — loan recovery agent - prasenjit mumbai

 Leela L Fernandez on Aug 13, 2018
Firstly - I do not have any loans pending.

There was one loan taken about 13-14 years ago of 30k which was REPAID in full - the last of the installment was collected and CLOSED.

Someone called last year - explained all the details - and asked him to share the statement of account with details of every collected payment and cheques and the person never got back.

Again there are flows of such harassment calls to all & Sundry listed on my phone contacts which is not only cheap of Kotak to do but unethical considering loan is fully REPAID.

The...
Complaint comments  Read comments Complaint category Loans

Kotak Mahindra Bank — fraud life insurance making

 Sagar Kunjir on Aug 13, 2018
The complaint about company representative who makes policy. The policymaker made fraud kotak policy. Swiped my credit card before taken policy. Assured me to return all amount. But still not return even one rupee. I have complained to kotak grievance team up to second level with providing valid proofs. But they didn't take any action and shown only their policy terms and conditions. Company is not helping any consumer. Most of company representatives are fraud. I have more than 10 audio clips as a proof. Also credit card senior officer involved in this case. Please help me on this. If any proofs...
Complaint comments  Read comments Complaint category Insurance

Kotak Mahindra Bank — listing me in cibil for a loan not availed

 Surendran S BS on Aug 12, 2018
I found in my cibil score a mention of personal loan not availed by me. Loan details shows as pblr00001571 availed on 30/3/2002 and written off in 2007. To my knowledge i have not availed of any such loan and this reflects badly in my credit score. Hope kotak mahindra bank will rectify this asap and avoid any legal implications.

I tried reaching put yo the bank and call centre but could not get through. My mail to cibil got a response that i must resolve the dispute with kitak mahindra bank.

Hope to hear from the bank soon...
Complaint comments  Read comments [2]Complaint category Loans

Kotak Mahindra Bank — invalid deduction of 20k from bank account

 deepanshukhitolia on Aug 12, 2018
Respected sir/mam
I am sonu khitolia you would embarrased to know that what has been happening with me. I have account in l-9, kalkaji new delhi - 110019. My account no. Is [protected].
Sir on 26th of june i went to kotak atm at around 9 a. M in khanpur for withdrawl of money but because of server lost my transaction of 20k got fail than i did transaction from other atm of 20k. After half an hour i got sms that your transaction of 20k from kotak atm was successful. Sir i shocked and went to bank as well as atm. They said that your amount would be come back with in a week but nothing...
Complaint comments  Read comments [1]Complaint category Banks

Kotak Mahindra Bank — credit card transaction dispute

 Dr. Aditi Thakur on Aug 11, 2018
There is one transaction amounting rs. 6870.82 dated 9th aug 2018 merchant name envatomarket *42815538 not done by me. This is totally fake transaction even on 11th aug we got otp regarding my credit card as some one is doing transaction. Please do the needful and resolve this on priority.

I have already blocked my credit card and raised a complaint at your customer care help desk. Hping for quick response on the same.

Aditi thakur...
Complaint comments  Read comments Complaint category Credit Cards

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