Act Fibrenet — Refund of money as they could not give internet connection

Address:

25/2/518 VEDAYAPALEM , BHARGAVI NURSING SCHOOL STREET

I have paid 9898 for a new internet connection. they could not give .i asked for refund. they are not refunding. telling we will return .but they are not.
i have paid on 16th july 9868 for fibre net connection.
they have sent one message on 31st july that my connection is expected to be resolved by 1pm on 31st july 2020. but nothing has happened. i waited till august 4th and asked for refund. subsequently they have closed my service request and sent me a message on 12th august that my refund request has been resolved. but i did not get my refund. when i pursued i have got the same message on 21st august that my refund request has been resolved. when i pursued again they are telling that it will be refunded in 7 bank working days. when we are able to send money in 24 hours i do not know why they need 7 bank days.