I purchased an Activa Fan from Flipkart on 28 March 2026. The first fan received was damaged, so I requested a replacement. The replacement fan was delivered on 21 April 2026, but it had issues as the fan gets stuck while rotating and the remote control does not work.
Activa Customer Care informed me that the issue was due to a faulty control card and sent a replacement card, which I received on 28 April 2026 and installed on 4 May 2026. However, the issue remained unresolved.
Despite multiple complaints, follow-ups, calls, WhatsApp messages, and submission of the Google Form provided by customer care, no technician has visited my residence and no resolution has been provided. Customer care repeatedly promises a callback within 2 hours, but no action is taken.
More than two months have passed since the purchase, causing inconvenience and mental harassment. I request Activa to either arrange an immediate technician visit and resolve the issue or provide a full refund/replacement for the defective product. Was this information helpful? | 
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