Adani Gas Complaints & Reviews

Metal head of rubber gas tube at at joining point with gas Chula cracked/broken
Pawan Kumar Soni custd I'd [protected]

My customer ID is [protected],
Address rekha singh, 10A/60, Awas vikas colony jhunsi prayagraj.
We transferred rs 1770 online for gas pipe modification, after modification service men asked me a chek worth rs 4720 for extra gas pipe used during work .we paid chek rs 4720 . But in invice dtd 28.02.22 rs 1770 added twice in bill which is wrong to add this amount 1770 twice . Pl send me fresh bill after reducing rs 1770 which...

We had a modification request at our home as we are renovating the kitchen. We requested Adani multiple times and the helpers (how they address the people who visit site for modifications) finally came! After they came withint 20 minutes while we were talking to our architect/interior designer and discussing with the helper person on what can be do e, the person tells that he has another appointment and has to leave so won’t do that work....

Address 3, Subham bungalows, shree ram chock, st. Merry school road, Naroda
Apply for new connection. Paid necessary amount with all member of society. Other than my all connection satisfactory start. My connection not start due to permission from AMC. It is granted since long time but work not start. Call to authority but no response from your side.
Please start work or reply weather it will provided or not. If not then refund...

Dear Customer, To make our city green Adani Total Gas Ltd has taken the initiative of mass tree plantation drive by forming 'Low Carbon Society Foundation'. We invite you to join this drive by contributing just Rs. 5.00, which will be added to bi-monthly bill of PNG. If you wish to cancel this contribution, please call XXXXXXXXX. - Adani Total Gas

Please provide number....

Hello
I checked my current month bill and it's 5 rs volunteer cut from the bill I don't want this kind of deduction from my bill.

As in the morning gas will turn off automatically and thorough out whole day it’s flame has become slow…

Aapki cng gas me gadi ke engine per bahut load pad raha he,
Gadi pickup nahi dev rahi

Connection is not completed but a message has arrived that monthly payment is started
We have lost connection id

Registered mobile number [protected]
Name Deepshikha Mittal

Complaint given in office but no reply. landline not working. phone not answering but shows busy

It's about sector-9 Faridabad CNG pump. i went to get my tank filled and suddenly you inappropriate tank filler starts abusing and misbehaving. If this is the behaviour I'm expecting from your group then I'm sorry to say you will be much behind then any other oil and Gas cooperations.

Appearance and location:
Young(20-25) with light muchtach and last second row of the pump...I request you to immediately take action against him ohtervise I will take adequate measures to make him and your branch suffer.

This is regarding the delay in Installation of new PNG connection.
I applied for a new PNG connection on 06-Nov-2021. Now it has been more than 3 months since we did our advance payment online and shared the required documents on My Adani Gas App.
but there is no visit or response was made by Adani officials.

I have called customer care many times and they told me that the engineer/technician would come, but no...

Dear Sir
i am using Adani Gas with customer ID [protected]. They send me the bill including that period for which i have already paid. I also mailed him but they did not understand my problem and send me the same bill. Here i attached a photo of all bill details having reading from August to till Date.

Thanks
Kuldeep
[protected]

Hi,

My customer number [protected]. I am getting my billing amount is very high from last 6 months. ( From November2020 to April 2021 amount was Rs. 2246 and From May'2021 to Nov. 2021 amount is Rs. 7846).

Again I received my current bill of Rs. 2127/- Please look into the mater.

My Adani gas pipeline connection stopped suddenly one day so I filled a complaint. Man came to check it and informed there's just minor air suction problem and left. Then next day all residents in my apartment had the same connection problem so they filled complaint. Men came and fixed it in common line but still my connection wasn't resolved. Then in few days meter reading guy came and informed that gas was licking so he removed the line to geyser connection and left. Then reading was taken and I was due for 5000RS of bill payment which is not possible. So I went to customer care located at Drive-in and they didn't respond well. I showed all the proof and still denied to move with my request for double checking the amount due. They claimed that this pipeline didn't belong to them despite my proof of buying it in 2016. I went there twice and got no response. I'm a senior citizen living on my own with no back support and yet I went there twice and got back with no solution.

This is regarding the delay in Installation Service.
I have filled the form for Gas connection and paid the charges- on[protected]

The executive told me due to COVID lockdown, the installation will be done after the lockdown is lifted.
Since then nobody came or called regarding the same.

I reached executive again and again, he assured me to get it done as soon as possible, but failed to fulfill his many commitments.

I made an IVR complain in January 2022, emailed in February 2022, sent upto 3 reminders still haven't received any positive response.

It's more than 3 months since we did our payment, but no visit or response was made by Adani officials. All our neighbors have a connection except us. In customer care also no proper details are given to us of when connection will be done. We mailed to nodal officer too, but all efforts are in wain.

customer ID - [protected]
complain number - C[protected]

It's more than 3 months since we did our payment, but no visit or response was made by Adani officials. All our neighbors have a connection except us. In customer care also no proper details are given to us of when connection will be done. We mailed to nodal officer too, but all efforts are in wain.
Kishan Lal
customer ID - [protected]
complain number - C[protected]
Mob [protected]

My customer ID is [protected] and I had registered the complaint of removal and refixing of the Adani Gas Pipe in my residence on 03.02.2022 and till date and time i.e. 12.02.2022 @ 2:35 pm is not attended. I had called up customer care no.[protected] for nearly 4 - 5 times in the span of 10 days i.e. from 03.02.2022 till 12.02.2022 and every time I had been given various timings. I had called up on 12.02.2022 @ 2:21 pm and the customer support executive told that the said complaint will be solved in next 4 - 5 days maximum. I have been telling from the day of complaint filing that my residence is undergoing renovation and i need the removal of gas pipe line immediately for the work to continue smoothly.

But i feel that Adani Gas is not in a condition to understand their customer's urgency as it is a monopoly business for them. Is it viable that a complaint resolution should be taking more than 10 days and customers should be harassed and penalized for using Adani Gas Pipeline.

As discussed, today with Adani Gas Customer care, the lady told very firmly that today is second half of Saturday and tommorrow is Sunday, so that she can try to get the complaint attended on Monday only as we are not working on Saturday and Sunday for complaint resoutions and not sure that the compliant will be attended on Monday or not?

Again it is a humble request that if any responsible authority is going through the said complaint, pls. get the same attended immediately as my whole work had got stuck up and is costing me financially.

My mobile number is [protected], have applied for pipeline gas in 3rd January 2022, still I am waiting for the connection..call Center guy’s are too rude to talk, 90 days tat they told & my address is godreg Garden City, Ahmedabad where pipeline connection is already there in society, they just have to connect the line in flat .
In 21st century someone have to wait 90 days for cooking …which is not acceptable from ADANI GAS like big constitution ..
Really disappointed from service.