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Mahanagar Gas Complaints & Reviews

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Updated: Jul 1, 2026

Complaints 729

Resolved

99

Unresolved

630

So far, so good. Mahanagar Gas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Gas will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Gas reviews & complaints(729)

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Dear Customer Care Team,
I would like to register a formal complaint regarding the handling of my name transfer and gas connection activation request.
Throughout the process, I was repeatedly asked to provide different documents, including photographs of the meter, NOC, bank statements, and other supporting documents. Despite promptly submitting everything requested, I continued to receive new document requests and inconsistent...

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ICA NO.[protected]
Inspire of opposing for new meter they installed new meter saying it will be changed for everyone due to safety concern which they didn't changed for other, s except few who, s bill.amount was less and now im getting bill of 1000rs for a.month when there is not much use . Where is the safety concern gone for others who's meters were installed at the same time and still.not changed? That does mean Mahanagar Gas...

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Mahanagar Gas Customer Data has been leaked to Cyber Criminals in India, The Cyber criminals are pretending to be Mahanagar Gas employees and trying to extract money from customers. There has been a Cyber attack on my parents phone by hacking my phone and pretending to be employees from Mahanagar gas. This has impacted on financial loss, emotional stress and lot of panic.

These Cyber criminals are pretending to be Mahanagar...

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Address: Mrs. SHRADDHA SUSHANT SATOSKAR Flat No: 1101 Floor: 11 PEARL HEIGHTS, KALACHOWKI KALACHOWKI MUMBAI - 400033 Mobile no: 8356015503 Email-Id: sushantka

Dear sir/Madam,
I am complaining about sending us unnecessary bill of Rs. 500. Why they sending us not knowing yet. Still they are not connected gas pipe line to burner (chula/shegadi) then how they charge to us? Kindly update us the same. Please reply the same. The details of our connection is as follows and same attached the bill. Kindly update and send us positive reply.
Mrs. SHRADDHA SUSHANT SATOSKAR
Flat No: 1101...

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Dear Sir/Madam,
I am writing to raise a complaint regarding the delay in providing PNG gas connection, despite completing all formalities from my side.
I have applied for a new PNG connection with Mahanagar Gas Limited and made the required payment. The details are as follows:

Applicant Name: Karuna Sunil Ahuja
Installation Address: Flat No. 703, Tulsi Namdev Residency, A Wing, Sector, Ulwe – 410206br...

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The call centre people of M/s. MGL did not give me correct and complete details about various payment schemes at first instance .I therefore applied for full payment scheme on 1.4.2026 Ref no WG/O/ 529568/2026 BP No. [protected]

After a few days I came to know that there is an option called fixed daily charges .As I will be leaving Mumbai by next year, I preferred this scheme I sent e mail on 3 Apr 26 requesting switch over...

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M/s .Mahanagar gas company Ltd collects a huge amount as deposit along with the application, even without firm commitment as to when would connection be given.One has to wait indefinitely.This deposit is interest free.Thus the company gets free money.There have been instances where the application and deposit were collected even though there is no scope of laying pipelines in that locality.
This is nothing short of taking people for...

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Address: Bhayander west

I am writing this letter on behalf of all the residents of our building, Saroj Chandra Krupa, located at Swami Satyanand Maharaj Rd, Bhayandar, Mohammed Colony, Bhayandar West, Mira Bhayandar, Maharashtra 401101

Our builder had applied for a new PNG gas connection line approximately six months ago. However, we regret to inform you that no response or progress has been received till date regarding the same.

Due...

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Address: Goregaon west

Website: Mahanagr Gas limited

Hello,

Greetings!!

I am raising this complaint on behalf of my mother against Mahanagar Gas because they send us a gas bill of double the amount every month, and since my parents are not very educated, they pay it every month. But this time, our bill for the month of March came to 8375 rupees directly, which is 4 times higher, and when I called them for information, they were not able to connect with us from...

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Address: 604 KRISHNA BUIDING MG ROAD KANDIVALI MUMBAI

Mahanagar gas really need to develop a whatsapp chatbot just like tata electricity bill for the easy payment and less dependence on the bill as the bill, due to the recklessness of the channel of the bill cannot reach upto the consumer on time which result in the dues for the gas bill....

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Address: 604 KRISHNA BUIDING MG ROAD KANDIVALI MUMBAI

The bill generated from mahanagar Gas, due to the negligence of channel of bill, couldn't reached on time for the previous 4 months of the bill which resulted to the dues for the non payment of bill...

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Address: B 804 Prerana CHS Ltd Shimpoli Borivali west Mumbai 400092

SUB- CA no.[protected] issue bill amount Mallika Ajay Ingale
I have received ur bill for period of 4-10-25 to 04-12-25 In this period we r in our native place for marriage ceremony. I am not used single unit in said period. I checked meter reading it shows closing 113, so I humbly requested you that please re-valuate the bill amount and send it to me as early as possible. I am waiting for your reply
Thanking you
Your's...

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Address: KHARGHAR, SECTOR 11, RAIGAD DISTRICT, NAVI MUMBAI - 410210

Respected Sir/Madam,
I, Ms. Sushma T. N. Dubey, residing at Flat No. 8, B36, Tiger Gate, Kendriya Vihar CHSL 3, Sector 11, Kharghar, Navi Mumbai – 410210, had applied for a gas pipeline connection in my flat. Subsequently, I made a payment of ₹6, 385 on 13.09.2025 to Mahanagar Gas Limited via UPI transaction ID[protected].
Despite repeated follow-ups over phone calls with your representatives regarding the payment and...

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Address: Shree Niketan CHS Ltd, Flat 1A,Plot No. 264 St.Anthony Road, Chembur, Mumbai 400071

On 20.11.2025 your technician Mr.M B Singh Id. No. IC/NO12683 and changed 4 Nos. Gas connection valves and charged me Rs.1850 per valve amounting Rs.7400/- and finally settled for Rs 3700/-, I would like to know the authenticity of the payment slip he gave me.

We are Senior Citizens and want a clarity in the system.

Regards

Mohan Iyengar...

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Address: 3/201 Sundar Sarovar Complex, Opp Vijay Sales, Silver Park Area, Mira Road East

I would like to request the removal of the gas box installed at my premises, as renovation work is being carried out. The box needs to be removed to facilitate the renovation process and avoid any possible damage or safety issues....

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Address: Mumbai

CA NO[protected] Mrs Joyce Fernandes
I would like to complain about the high bill that i have received in spite of no usage .From July 2023 the house has been locked and before that all bills have been cleared....

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Address: Hiranandani Fortune City

Gas meter no installed [protected]. wrongly mentioned in bill as [protected]...

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Address: CHEMBUR

Four emergency number has been provided common for gasleak, gas stop, fire. I tried ringing for gas stop in all four lines it is stating your call is important to us and i waited from 10 minutes but no reponse This is kind of reponse of emergency number if there is fire or gas leak mgl will respond after full damage has taken place. Please keep separte number for gas leak, fire and seperate for gas stop. Otherwise your emergency number is...

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Address: MGL Kharghar

Website: www.mahanagargas.com

Hi,
I had applied for a new connection with the Mahanagar Gas at Kharghar.
the Requisite fee already paid at the time of Application.
initially it was informed to me that the installation will be done within 45 days.
but not its been more than 2 month they are just buying time by telling within a week it will be installed as they cannot come to the Building for one connection....

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Since last Saturday 05Oct my Gas connection has been disconnected and have filed complaint to reconnect the same on 08 Oct. Complaint no. 9014388 CA NO.[protected]. They registered the wrong complaint though I explained the whole situation again& again. Every day I am calling the call center for status of the Complaint requesting for quick action since not able to cook and have senior citizen at home but getting the same reply "your request...

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