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Mahanagar Gas Complaints & Reviews

www.mahanagargas.com

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Updated: Dec 1, 2025

Complaints 715

Resolved

99

Unresolved

616

So far, so good. Mahanagar Gas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Gas will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Gas reviews & complaints(715)

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Address: KHARGHAR, SECTOR 11, RAIGAD DISTRICT, NAVI MUMBAI - 410210

Respected Sir/Madam,
I, Ms. Sushma T. N. Dubey, residing at Flat No. 8, B36, Tiger Gate, Kendriya Vihar CHSL 3, Sector 11, Kharghar, Navi Mumbai – 410210, had applied for a gas pipeline connection in my flat. Subsequently, I made a payment of ₹6, 385 on 13.09.2025 to Mahanagar Gas Limited via UPI transaction ID[protected].
Despite repeated follow-ups over phone calls with your representatives regarding the payment and...

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Address: Shree Niketan CHS Ltd, Flat 1A,Plot No. 264 St.Anthony Road, Chembur, Mumbai 400071

On 20.11.2025 your technician Mr.M B Singh Id. No. IC/NO12683 and changed 4 Nos. Gas connection valves and charged me Rs.1850 per valve amounting Rs.7400/- and finally settled for Rs 3700/-, I would like to know the authenticity of the payment slip he gave me.

We are Senior Citizens and want a clarity in the system.

Regards

Mohan Iyengar...

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Address: 3/201 Sundar Sarovar Complex, Opp Vijay Sales, Silver Park Area, Mira Road East

I would like to request the removal of the gas box installed at my premises, as renovation work is being carried out. The box needs to be removed to facilitate the renovation process and avoid any possible damage or safety issues....

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Address: Mumbai

CA NO[protected] Mrs Joyce Fernandes
I would like to complain about the high bill that i have received in spite of no usage .From July 2023 the house has been locked and before that all bills have been cleared....

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Address: Hiranandani Fortune City

Gas meter no installed [protected]. wrongly mentioned in bill as [protected]...

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Address: CHEMBUR

Four emergency number has been provided common for gasleak, gas stop, fire. I tried ringing for gas stop in all four lines it is stating your call is important to us and i waited from 10 minutes but no reponse This is kind of reponse of emergency number if there is fire or gas leak mgl will respond after full damage has taken place. Please keep separte number for gas leak, fire and seperate for gas stop. Otherwise your emergency number is...

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Address: MGL Kharghar

Website: www.mahanagargas.com

Hi,
I had applied for a new connection with the Mahanagar Gas at Kharghar.
the Requisite fee already paid at the time of Application.
initially it was informed to me that the installation will be done within 45 days.
but not its been more than 2 month they are just buying time by telling within a week it will be installed as they cannot come to the Building for one connection....

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Dear Mahanagar Gas Limited Team,

I hope this message finds you well.

I am writing to bring to your attention a significant discrepancy in my gas bill for the last month. Typically, my gas bill ranges between ₹1200 and ₹1500. However, I was shocked to receive a bill exceeding ₹3000 for the previous month. This amount is unusually high and unacceptable.

I kindly request you to investigate...

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Website: www.mahanagargas.com

I am PNG customer of MGL with CA No[protected]. I have received wrong bill from last two months (Dec 24 & Feb 25). These bills are not as per meter reading. I had received SMS containing link to submit meter reading was not working. Also meter reading submitted through mobile app was not considered for billing. No proper support from customer service.
Kindly provide rectified bill & adjust earlier paid amount....

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Address: MAITRI RESIDENCY, NEAR TRIMURTI TOWER, MALAD-WEST

TO MGL,
Against the Complaint Number: MGL33848230 & MGL33848229 Faulty Meter.
We request you to please send the Engineers for Checking the Faulty Meter. Forcibly we are ready to pay the Charges for the same.
Kindly confirm the Date & Time for the Visit
Please note we cannot wait for 48 Hours hence send in your person on given date & time failing which the charges would be on You.

Regards, Narendra...

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Address: 307 Galaxy, Shrishti Complex, Saki Vihar Road, Powai Mumbai 400072

There is a leakage of a gas pipeline at my home. I can smell the bad odour too and hissing voice as gas leaks. Although I have switched off the knob, I need urgent help.

My C.A. number is[protected].

Thanks
Seema Bhaskar
Contact no [protected]...

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Name transg=fer online request not accepted as payment is outstanding
Paid one month back confimred the same from customer care support team
they told to send email to customer care email and i sent 1 month baack but no resolution...

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Since last Saturday 05Oct my Gas connection has been disconnected and have filed complaint to reconnect the same on 08 Oct. Complaint no. 9014388 CA NO.[protected]. They registered the wrong complaint though I explained the whole situation again& again. Every day I am calling the call center for status of the Complaint requesting for quick action since not able to cook and have senior citizen at home but getting the same reply "your request...

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CA No.[protected]
Meter No. [protected]
Sandhya Pawar

My gas connection is disconnected. For reconnecting, I have paid the reconnection charges. Still, the technician has not visited our house to reconnect the gas supply. With kids and elderly at home, it is very difficult to stay without a gas connection

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Address: N-11, Row House-3, Sector-6,Vashi,400703

Website: mgnl

To-day in the afternoon workers were sent by Sahadeb Shyamal, MGL contractor to do extension work in one of the row houses without any intimation to others (30 row houses residents) of N Row, sector6, vashi
400703.
The gas supply was discontinued from 3.00 pm to-day and still 6.45 pm
the supply remained discontinued.
When talked to one worker Pankaj who was not aware of anything and asked to talk to his boss on...

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Address: Swami Samarth Sahakar Nagar ,Tilaknagr colony

In spite of putting a proper mail and attaching the photo as required o action was taken by your department the docket no 8394636 was generated on 22/4/24

Without giving a feedback for three day only after I call the call centre They are asking me to rewrite the mail with certain words ....

+3 photos

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Address: Pay & Accounts Building, Ground Floor, Near Family Court, Bandra Kurla Complex, Bandra (East), Mumbai-400051

I am PNG consumer of Mahanagar Gas Limited with connection CA no.[protected] and MGL is charging me with inflated bills f the period June 0223 upto April 2024.

The Gas Consumption Charges rate Per SCM should be multiplied by the actual SCM consumed. However each bill for the above mentioned cycle date s has been inflated with one (1) additional SCM unit per month without merit

Nobody from Mahanagar Gas Limited...

+1 photos

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Address: Mumbai

Hi,
I have not used gas frequently since 23rd December 2023 until 31st Dec 2023. Also, I have been out of Mumbai from 1st Jan 2024 to 12th Jan 2024.
Despite this infrequent use and absence, my bill for the period 8th Dec 2023 to 31st Jan 2024 shows 21 units. My earlier billing cycles normally is 4/5 units per two-month cycle for a family of 1-2 individuals. This is shocking.
We request your team to look into it promptly...

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Address: BKC Mumbai

Website: MGL

MGL has failed to deliver bills at the correct address on time. They deliver bills more than 10 days of the bill date and then expect bills to be cleared withing two days. The consumer may be out of town. MGL then imposes an irrational fine for delayed payment

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I am writing to file a grievance regarding the illegal disconnection of my gas supply. Here are the details:

- **Consumer Account (CA) Number:**[protected]
- **Complainant Name:** Shobha Raut
- **Date of Incident:** 8th December 2023

On 8th December 2023, Patrick Barreto and Anna Barreto (owner) of the flat, without our consent, unlawfully disconnected the gas line. The Mahanagar Gas representative...

+1 photos

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