Adani Gas Complaints & Reviews

I have applied for adani gas connection
And Moday they done pipe line fitting.but they don't follow any safety measures and not taking any suggestions from consumer end.
Pipe line goes to main MCB panels.

I have a pipeline at my house which is not working please send somebody ASAP to resolve the issue.

I have applied for new PNG connection on 26-Dec-2021. More than a month has passed and still there is no progress. I have contacted the local Adani office at Springfield colony in Faridabad and the customer care. As per both sources, till the cheque which I submitted along with application form is not cleared adani gas head office, the installation process will not start . Gas grid is available in my neighborhood. I am shifting on 3rd February 2022 and don't have any spare lpg cylinder. I have written on adani gas compliant email ids but nobody is responding. Your are requested to provide the connection at the earliest. Address details and application form acknowledgement is provided below

I registered complaint regarding pipeline installation. From your side give me date 28/01/2022 and told me, your problem definitely resolve before that date. Are you serious you taken more than month but you can't resolved and do you think your services better than government services??
If I not pay you more than one month after due date what will you do??
I know you will give us fine or some extra charge so how I can you fine against your poor and very bad customer services??
I have phone recording and other digital proofs with me I[censored] want I can share with you and grahaksurksha.

Sir I was already having the Adani gas connection by the name of asha kedia ( Faridabad), but in 2020 I had removed the Adani gas connection due to reconstruction of my residence, now I had applied for the connection again in October 2021 but the Adani gas staff is creating problems in giving the connection from the same point I have also showed them the old connection point but the staff is not cooperative at all they are very rude, kindly resolve my problem as soon as possible

Dear Sir,

I reside at C-101, Swarnim Hexa, B/h Sola Bhagvat, Sola-Gota. I have paid Rs. 5112/- (Rupees Five Thousand One Hundred Twelve Only) on 18.10.2020 vide cheque no # 0099001, drawn on ICICI Bank, Naranpura Branch.
It has been more than one complete year as on date and I have not got your connection. I have sent several mails to Customercare.[protected]@adani.com on 20/12/2021, 30/12/2021 and 21/01/2022.

Now, I want connection or refund of my money as soon as possible.

I hope I have make my point clear.
Please consider this is as my final request.

Regards,
Vinod Patel.
[protected].

Dear Sir,
I have raised a New connection request in the month of November and on 27th Dec my Cheque amount 5618 got debited from my account and got a customer ID [protected]. Since then till date, no one has turned up and visited the site. When I approached the local office they were having no information and now today to my surprise they are saying that it takes 3 months from the date of cheque clearance. Is this not a breach of trust as this has never been told when we applied for a New connection and now no one at the local office of Faridabad is ready to listen to our problem. Can i expect any resolution to this. My contact details [protected]

Sir, they dig 8 fit depth in front of my house 4days before and they didn't find underground line for connection...supervisor refuse to take responsibility... My phone no. Is [protected]...palwal city, sector 2 haryana

Your labour Makes cut in electric and waste pipe in wall. To avoid any misshaping, take action immediately.

Complaint is open from last 15 days, no one from adani is coming to fix it, no help from customer care service, following up from last 4 days they will only says our team will come today, but no one came till date...
Very bad service - Disappointed with the service.. No priority for customer satisfaction...
#adanigas#gautamadani

Dear sir/mam,
This is to inform you that while labour digging pits for gas pipeline in roop enclave which is also known as nagar colony (sector-82) in faridabad haryana pincode-121002 they breaked the main water pipeline which is passing near my home the distance between the pipeline and my home is only 2-2.5 feet . They filled the pits with the soil successfully but the water pipeline not repaired at that time.. After some days the water started leaking out from inside the mattress and also this water goes in my home foundation as you know this can be dangerous my home so at that time i arrange labour and plumber and repaired the pipeline my self. Now i am requesting you to please arrange labour and plumber cost with material cost. You can send anyone to do enquiry about this. I am attaching some photos and videos for proof. Please understand the problem and resolve it.

Hi I’m Rakesh Yadav from Faridabad, have got your mail from your customer care
I have a big issue and suggestion as under
Issue : Yesterday both of mine front car tires were burst due to spike barrier installed at Adani gas filling station near 20A sector Eros mall, this is totally illegally it's very hard to see this barrier and many car owner facing same problem. Even police don't have the rights to place such type of barriers at any place.
Now you are responsible for all incident so kindly start the process for reimbursement of money that I bought two new tyres

Suggestion : I’m requesting you to please remove immediately such kind of barrier to avoid more incident in future.

Note : kindly take this matter seriously otherwise I will go legally

Dear Sir, With due respect we proceed that owner of the Flat No. 1308/Sector-49B, PUSHPAC Society, CHANDIGARH, has got wrongly installed the gas pipeline on the roof of stairs leading to Flat numbers 1306, 1307, 1309, 1310 by influencing your gas pipeline fitting agents. This pipeline is now hindering smooth loading and unloading of various things to above mentioned flats. During carriage of heavy items from upstairs to downstairs and downstairs to upstairs, this pipeline may get damaged. Secondly, the owner of the flat got installed meter of gas pipeline near electricity meters, which is another gross violation of installation of gas pipeline rules. Because this can lead to any untoward incident. Therefore, the whole responsibility lies on Adani Gas, who got installed gas pipeline in a wrong manner. Therefore, it is requested that gas pipeline of flat no. 1308 should be installed in a correct way to avoid any untoward incident in future. Matter is sent to electricity department, estate office, registrar cooperative societies, Fire Department and Chandigarh police for necessary action. Thanks and Regards. Owners of Flat No. 1306, 1307, 1309 & 1310.

Dear Sir/Mam,
Our Gas connection( customer id) is [protected]. The rate mention in bill is higher in the bill. The rate should be Rs. 1061 as the consumption of MMBTU is less than 1.60 insted the rate mentioned in the bill Rs.1201(Which is for consumption of MMBTU 1.60) ...we would like to kindly draw your attantion to revise the invoice as it is wrong
We seek for your prompt reply

Sir,

Application No. [protected] dated 01.08.2021.

You lazy people have taken Rs.7118/- vide ICICI Bank Cheque No. 026937 dated 01.08.2021 from me.

But you lazy people have not installed the connection at my home till date.

Why there is so much of delay?

How much time you lazy people will take to get out of your deep slumber?

Wake up please!
Paramjit Singh, LLM
(Ex - Jr Warrant Officer, Indian Air Force)
Cell :[protected],[protected]

Sir/ma'm, At the time of new connection of neighbour your staff install the gas pipe at my wall while it should be install at his wall . my house is under construction now i am not able to construct the ramp so kindly shift the connection. so that i can complet my construction on time. Thank you

Address - Pavan Kumar, h. no. 2073, Sector 62, Faridabad, Haryana
Mobile [protected]...

My customer ID is [protected].
My name is Anandiben Bhagwandas Bhavsar.
This is to inform you that without any intimation gas supply is off. When will this issue resolve?
Please do the needful asap.
Thank you.

Regards,
Rajnikant Bhagwandas Bhavsar
Ahmedabad
Mo-[protected]

1.Why Rs 5000 deposit during new gas connection
2. Why it is said that during connection that 0 consumption no bill
3. Why a huge ammount of bill was send during first time & connectio date is as per You people. No concern taken from me.
4. what is the base of bill when reding not taken by your bill.
5. My consumer no. is [protected].
6. My billing address is HIG-1/116, In your bill it is MIG-1/116
Please check all my details.
Thank you
Your valuable Costmer
Sanjay Srivastava
[protected]@gmail.com
[protected]

Applied for connection in 2019 still connection not give no response from the office staff too rude

This is to your kind notice, I am informing that I have applied for Adani Gas connection in August 2021 for my residence - A-401, MVN Athens society SIhi Gate Road, Sector-1 Ballabgarh -121004. The cheque was cleared on the 27th August. Customer ID: [protected].

After the installation in our society, I wasnt sure why my place never received the connection. Later I started following up after 28th November and raised two complaints, with no SLA of the response time i was told it will be taken care off. Because Adani is a renowned brand, I trusted on the customer service and waited till 15 December. When I called again and asked for the supervisors reaction on call as the executive was not able to give me a date by which the installation would happen. On forcing the executive, I was able to get a date of 30 December 2021. and I specifically took the year because i wanted to be sure that their are no delays. After 31 December 2021, I lost all my hopes and in eagerness to get the connection. I was ready to pay again. And hence I requested Bhawna (working with David- not the real name) she came as a representative of Adani, for the application. On listening to everything, she initially shared few numbers, and later when we called the customer service and got the status of the complaint to be open. Asked Bhawna for the plan of action. We asked her to raise the refund to which she rudely denied and said we can do anything what we want. We were quite annoyed on her behavior and hence told her that we might need to complain, to which she said go wherever you want to.

To all this my Question to the entire management is,
1) A renowned brand has people who does not know how to behave.
2) They are spoiling the image of the company.
3) Customer service has no information, so customer care is not the motive.
4) Is the company just taking payments and not providing services. Are they in some kind of fund crisis.?
5) whats the SLA for any complaint?

Request your support to take necessary actions against the staff working in Adani Gas office. Because if the customer is not getting the service for which they paid, than this is like fraud getting done from a Big Brand.

Still looking forward for the installation and to hear from Adani.