[Resolved] Adani Gas — Gas Pipeline Bill consumption Showing Wrong

neilansh

Address:

AHMEDABAD

My Gas Bill of Aug, 2020 Rs.276, Gas Consumption Showing 0.303 MMBTU, & Bill Retail Inv: R[protected], Invoice Pd.
6/10/20 to 10/12.20; Gas Consumption is 0.362 MMBTU, Bill Amt: Rs 292/-
I bring to yr kind Notice That My Flat C/1401, Sun South Park, South Bopal, Ahmedabad-380058 is already vacate since 24/6/20, I surprised to recd. Consumption in my closed Flat Showing Captioned Amt. Rs. 276/- & Rs.292/-
Since, I'm Senior Citizen and Being Ladies, kindly Refund me Captioned Amt Immediately to my Gas Account. My Customer I D: [protected]; State Code: 24 ( Gujarat ). Yr
cooperation is Appreciated.
Regards,
Beena Vadher

Was this information helpful?

No (0)

Yes (0)

Aug 7, 2021

Complaint marked as Resolved

Adani Gas customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2020

Adani Gas Customer Care's response From: customercare.gas
Sent: Wednesday, December 16, 2020 3:57 PM
To: [protected]@gmail.com
Subject: Complaint in Consumer Forum - Billing

Dear Mam,

Customer ID: [protected]

With reference to above subject, would like to inform you that invoices are generated on estimate basis, it is generated in such case wherein if our meter reader visits and found that house is locked / closed. Such invoices are revised, once actual meter reading is noted in next cycle or as when customer submits to us. At present, we have reversed the invoices raised on estimate basis and generated with minimum charges. Once consumption is noted, invoice will be generated accordingly. Soft copy of revised invoice is attached here for kind reference.

For any other information or assistance required feel free to contact us on our customer care number[protected],[protected] from 09:00 AM to 07:00 PM on all days of the week.

Regards,

Customer Care
Adani Gas Ltd