Add My India Trip Pvt Ltd — Very Very poor service. Plz read before you book any package

I booked a Char Dhaam Package from Addmyindiatrip. Currently I am on the mid of trip and thought to share my reviews.

1. Hotel Accommodation:-- Very poor and pathetic. Just enter at hotel I'm Utarkashi. I am traveling with my 80 year old mother. They didn't even inform at hotel or confirm the booking. You can imagine the frustration and unprofessional behavior. After lot of conversation matter got sorted and my mother was sitting in the car in such a hot weather. Now come back to hotel, Ankit Palace. Very dirty, bad and poor hotel ..Don't come and stay here.
We are a group of 5 people & all are above 60. Hotel they booked doesn't even have lift, imagine how my mother who is 80 will go to the 3rd floor

2. Customer service: Very Very unprofessional. They have a person at the customer desk name Krishna and some lady. They will put you on mute multiple times while talking to you and even cut the phones. Believe me I have never ever saw such a poor customer service in my life.