Adhar Housing Finance Limited — no clarity between customer and bank officers

Address:

Udaipour, Udaipur, Udaipur, Rajasthan, 313702

I had process home loan from aadhar housing bank udaipur in 2018 from day one cheated bank first processing they committed me 1.5% but at the time of loan taken they charge me 2%, they promise me interest rate 11% now they charge 11.75% what is this happening in bank i cant understand because i dont have option to quite now so i agree on all terms that time but till now its not stopped now i am waiting from 1st july 2019 by rest amount but when i visit brance no one give me right answer or clarity when i get cheque and no one bothered about my problems after this amount intrest amount paid by me on 17th july 2019.