[Resolved]  Adishwar India Limited — failure to deliver product - failure to cancel emi transaction

Address:

Bangalore, Karnataka

I had purchased a refrigerator from adishwar india limited, hsr layout, bangalore on 26.01.2019 for rs.66, 000/- and based on the prevailing offer informed by the representative of the outlet i had availed the offer of hdfc credit cards for cash bank and 0% emi.

However, adishwar failed (Initially delivered a damaged piece) to deliver the product despite repeated follow ups. Eventually, i was informed that due to failure from their end the amount would be refunded. Accordingly, adishwar has cancelled / reversed the transaction for rs.66, 000/- on my hdfc credit card.

However, despite repeated follow up, adishwar india limited, bangalore has till date failed to cancel my emi transaction as a result of which my emi has been generated (Including gst, etc) and i am being compelled to pay the same, despite there being no principal transaction itself.

When contacted the hdfc bank credit cards division, i have been informed that this is a lapse from the vendor side as this is a vendor generated emi and cannot be cancelled by the bank. As such, the same can only be cancelled by the vendor.

Whereas, the representative are not responding to any mails / phone calls.