Aditya Birla Finance — Not giving moratorium

Lxw-m[protected]/ lxw-m[protected]
I have taken loan from aaditya birla finance. My employment affected by the recent coronavirus outbreak. Due to coronavirus outbreak, i am temporarily out of work and am experiencing financial difficulty resulting in my inability to continue my monthly emi repayment. I continually sending request for moratorium from 23may30 to till date. I sent bank statement also. I also agree to pay interest but they are not giving moratorium they're present esc to my bank.
Please help me
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