Aditya Birla Finance — not informing about rejection of personal loan

My loan application no. Is 2334772 dt.23.09.2018. The procedure is very slow but i was waiting for processing as i needed the loan amount urgently. All the process was done. Amount of rs.1 is credited to my account for 3 times and debited for 1 time till today. I thought that your process may be slow but amount must be disbursed. Neither i received any sms or email regarding rejection of my application. For only query to know the time or status for the disbursement i called your customer care toll free no. & then i was informed that my case is declined. Don't you think that i should be informed from your side? Till this time i have not received any mail or sms as i was told that the reason for rejection will definitely be informed through mail.
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