Aditya Birla Finance — not received loan after 2 months of application

My loan application no is 2919617 i am apply for a loan before 2 months and document and cheque collect by your representative on 12 jan 2019 but till now we didnot received any loan and not getting any update from your team. Your customer care people have not any update regarding this they always ask for mail and after doing mail so many times they always reply with the same answer that your loan is in process. Kindly help me in this matter and update my loan application other wise please send my documents back