Aditya Birla Health Insurance — Not yet received policy soft copy

Yes i have applied for a health insurance policy with your company through axis bank freedom policy on 26 tb june 2020 for rs.12, 799 (Payment i'd pay_f7cj5jrscoju2d via razor pay on my behalf c. Shankaranarayanan and my spouse r. Sucharitha but as on date today (2/7/2020) i have not received my insurance soft copy. I have told by mr. Narendra (Aditya birla) and mr. Vetro (Axis bank) that there is some technical issue from your (Aditya birla) side and it is very cumbersome problem to be solved. For your kind information i am a government college professor and receiving this type of service at this crucial juncture what could be the fate of common public. What type of experience i could share with hundreds of students and staff members. If getting a policy itself takes this much of time, what could be rest of the things?
Why we are opting for services of reputed companies like yours is only for swift and timely services. Kindly do the needful to my insurance soft copy at the earliest or refund my money.
My mail i'd [protected]@hotmail.com.
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