Dear Hyundai Team,
I was a satisfied a user of Hyundai till 15th July 2022 owning a KA02MM1433 since 2017.Never experienced such worst negligent and poor service from Hyundai.Being a satisfied customer who always use HASC for minute to minute Job bcz of the trust on Advaith Hyundai.But such a horrible experience i am facing since yesterday from Advaith Hyundai JP Team.They have damaged my car and the damage continues.
Never faced such a pathetic and negligent service. on 16th Morning gave my car for general check up and washing(Cupon received while renewing Hyundai asured insurance.
Once i saw my car after the service i found one big dent in my right rear door, Service advisor didnt agreed that but at last Advith Hyundai GM Mr.Basavaraj intervened and told me that they will repair that dent, however they are unable to produce me the CCTV footage, i was insisting for the footage as i dont want any free service from u guys.I believe in quality service of Hyundai service centre and visit on HASC for any of my car repair even which can be done local garage also.I was given a Santro to use by Mr Basavaraj was kindly enough and looking at my family condition as i have a 6month old kid and elderly parent who is also also a patient, and retured the vehicle Sunday 17th July as i was not in a mood to get any favour from Advaith JP Nagar.
I got several update on the painting and denting job and got a call in the evening to collect the vehicle.I was busy with my job and informed them i will collect sunday morning.I went to collect my car on Sunday to my surprise paint quality was worst then a local 3rd grade garage, i have used repaint job several time from authorised service centre but never had such poor painting job done by any of them.
T one more dent i observed in my front left door which was not there when i left my car yesterday. Service advisor is having the pics and u people can check.
My car is in Advaith Jp nagar service centre from last 2 days without any of my fault.They painted my car due to their negligence and paint is so poor in a single day they have done the entire process, paint was rough, no proper masking, patchy worst than local garage.Even i have a stricker below door handle that they have not removed and painted that also.
Advaith Hyundai JP Nagar Service was not like that previously i have availed their service and was very happy but under MR SUJAY my car was completely damaged bcz of the unprofessional hyundai Jp nagar team.
Very bad experience with the service advisor.He is not at all committed and responsible to handle ur loved car.
Hyundai being a repured customercentric automobile service provider need Hyundai Intervention to address this on priority basis so that customer like us should not suffer without their mistake.
Looking forward to address my complaint on priority basis from Hyundai team so that customer like me should not be troubled by few unprofessional staffs of Advaith JP Nagar.
Regards,
Shomenath
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