Aeon Connect Travels — service and payment refund

Address:	Palakkad, Kerala
Website:	www.aeonconnect.com

Pnr number/ ticket number: 368949.

Hi i have book a ticket from palakkad to cochin on 11/11/18, and had the departure from palakkad sree aryas stop was 16:30 and had also called the driver by 16:00. As per the driver the during that time the vehicle crossed only walayar and he confirmed vehicle will be at the boarding point by 16:30, by 16:35 when i again called the driver asking the status he said the vehicle crossed the boarding point and the vehicle reached alathur which is 25 km away from the boarding point. The vehicle has went without any information and even no call from the driver. When we tried calling the office address and the driver their was no reponce from either of the parties and even the driver said you may cancel the ticket, and from the cochin office we have called multiple time and didnt have any confirmation about the refund of 840 rupees of the ticket charge. This pathetic service from the travel has incurred us extra loss by hiring some other facilities to complete our journey.

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