Agoda — Agoda Cashback pending booking id 76101180

Address:10th Floor, Tower B Unitech Cyber Park, Sector 39 Gurugram Gurgaon HR 122003 IN
Website:agoda.com

Dear Sir

Greetings of the days.

The reason to write an complaint against " Agoda " is not getting any response from them.

Issue : I am expecting refund of INR 1077.19 from agoda Company.Agoda Booking ID 76101180
Agoda provided me ARN number and they are saying that they have refunded the amount to my state bank of India Ref no. 74089122301242768248812.
However when i checked with my bank for the payment. They denied the credit against the ARN number.
I Had raised complaint two times, but both times they close the complaint by saying please contact with Agoda.
Again I contact with Agoda team, they just replied that they already transferred the amount in my sbi account.
Again i write complaint to agoda but now this time they are saying that please write email from register email id, but im login my Agoda account from my mobile number, same i confirmed from customer care of Agoda that there is no email id attached in my account. Please help to resolve the issue

CASHBACK DETAILS BELOW
Name:kapil kant vohra

SBI ACCOUNT NO : [protected]
COMPANY : AGODA
claim Transaction ID: 759, 174
Claim Date: 28 Oct 2022
Claim amount: INR 1077.19
ARN number: 74089122301242768248812
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Dec 12, 2022
Updated by Kapilvohra
REGHARDING CASHBACK REFUND

Dear Sir

still im not getting any reply from agoda team. they are even giving no responce to my emails. i request you to please help in getting my refund back. arn provided also refuse by bank. i have emails from higher authority also
Dec 16, 2022
Updated by Kapilvohra
Dear Sir

gentle reminder.
still im not getting any reply from agoda team. they are even giving no responce to my emails. i request you to please help in getting my refund back. arn provided also refuse by bank. i have emails from higher authority also
Jan 11, 2023
Updated by Kapilvohra
No Update Yet. Follow up taken on email so many time. I really regert that i had done booking via Agoda Company. Please resolve my matter on priority and update me
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    10th Floor, Tower B Unitech Cyber Park, Sector 39 Gurugram Gurgaon HR 122003 IN
    India
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