Agoda Complaints & Reviews

Booking id - [protected], payment rs 6018 on 15.10.2025 night, i have booked a hotel named krishna park resort from agoda, all of the amenities and nearby places shown in website was of diu and when i get confirmation msg from site the hotel address was of rajkot city, i made a call on toll free number on same night and raised a issue but they have said we will do something and give u update, this was happened many times, i only taken their...

I have been following up for 4 weeks now with Agoda to provide me with GST invoice of my stay done through them at Svenska Hotel in Bangalore. However, seems like Agoda is in no mood to do business in India clearly - their Svenska account manager is just not replying to my ask officially on his email id where even the Svenska front desk team is also copied. In fact, Svenska front desk team connected me with Agoda representative on email stating...

I have booked my hotel from agoda of rs1155 hotel name the grand hotels and suites by grand anukampa jaipur please clear my payment or refund my money thank you

Dear ConsumerComplaint.in Team,

I am writing to bring to your attention a case of misleading practices and refusal to refund by Agoda, which I believe constitutes an unfair and unethical business practice.

Details of the Incident:

Booking ID: [protected]
Traveler Name:Devashish Roy
Activity Name:Jaipur Private Full Day Tour w/ AC Car & Guide
Activity Date:18 December 2024

1. Misleading Cancellation Messaging:
On 17 December 2024, I booked the above activity through Agoda for amountof Rs.1734.59/-through my hdfc creditcard ending in xxxx 8530. Due to a change in plans, I canceled the booking within a few hours. During the cancellation process, Agoda's platform explicitly highlighted "Free Cancellation" and displayed a message stating that a refund was being processed. Based on this clear communication, I proceeded with the cancellation.

2. Refusal to Refund:
Despite the above, Agoda has now refused to process my refund, citing a "25-hour cancellation window" policy. This was not clear during the booking process and was directly contradicted by the system's messaging at the time of cancellation.

3. Unfair Policy for Short-Notice Bookings:
The booking was made within 25 hours of the activity's start time, making it practically impossible to comply with the stated policy. Applying such a policy to last-minute bookings without flexibility is highly unreasonable.

4. Agoda's Lack of Accountability:
When I raised this issue with Agoda, they responded by stating that their policy was "clearly mentioned." However, they failed to address the contradictory and misleading messaging during the cancellation process, which was the basis of my decision.

Complaint and Request: I believe Agoda’s actions amount to a scam, as they:
- Misled me with false or contradictory information during the cancellation process.
- Refused to honor the refund despite their platform indicating otherwise.
- Failed to provide fair and reasonable flexibility for short-notice bookings.

I request ConsumerComplaint.in to:
1. Investigate this matter and take necessary action against Agoda.
2. Assist in ensuring that I receive a full refund for my canceled booking.
3. Help raise awareness to prevent other consumers from falling victim to such deceptive practices.

Supporting Documents:
I can provide screenshots of the cancellation process, Agoda's communications, and relevant evidence to support my case.

I trust your platform will take this matter seriously and assist in resolving this issue promptly.

Thank you for your time and support.

Sincerely,
Devashish Roy
[Mob- [protected]]

Name: Rachna Purwar
Booking ID: [protected]
Hotel Name: Lavender Residency
Date of Travel: 31 December 2024
Date of Incident: 17 October 2024
After making a confirmed booking through Agoda and paying the full amount, I contacted the hotel directly to confirm my reservation. To my surprise, they informed me that there was no booking under my name or contact number.

I immediately contacted Agoda’s customer support, and initially, I was told that you were checking with the hotel. After several hours, I was informed that my booking was not successful and that a refund can be issued. However, by this time, alternative hotels for the same date (31 December 2024) have become significantly more expensive.

Given that I have already made non-refundable travel arrangements for this pre-planned 5-day trip, including flights, which cost me approximately ₹35, 000 to ₹40, 000, I find this situation unacceptable. I have spent an entire day in discussions with your customer service team, which has not only wasted my time but also disrupted my travel plans.

I am requesting the following resolutions:

1.Agoda should either book an alternative hotel of similar rating for 1 night (31 December 2024 - 1 January 2025) in Varkala, Kerala as per the hotel of my choice or compensate me for the difference in hotel costs now that prices have increased.
2.Immediate full refund for the failed booking along with compensation
3.Compensation for the time and inconvenience caused by this issue, as well as for the increased costs I am now facing due to Agoda's failure to secure my original booking.
4. My whole trip refund along with compensation.

I trust that Agoda values its customers and will resolve this matter promptly. Please respond to this complaint as soon as possible, as my travel plans are at risk.

Thank you for your immediate attention to this issue.

Kind regards,
Rachna Purwar
Contact: [protected]

I am writing to raise a complaint regarding my recent booking (ID: [protected]) for a stay at Townhouse 040 Global Village Tech Park on September 28, 2024.

Upon arrival at the property after a long and exhausting journey, I was informed by the receptionist that all rooms were fully booked and that they could not accommodate my reservation, despite the confirmation I received from Agoda. This situation was particularly distressing, as I had relied on the "Pay at Hotel" option, believing it would guarantee my booking.

The receptionist suggested I file a complaint with customer care, which was of little help at the moment. With all my luggage in tow, I was forced to search for alternative accommodations in Bangalore. After considerable time and effort, I finally checked into another hotel at around 8:30 PM, paying approximately ₹6000 for that same night. This was not only an unexpected expense but also a significant disruption to my travel plans.

I find it unacceptable that Agoda offered a "Pay at Hotel" option without clearly communicating the risks involved. I would like to understand why I was not informed that payment was necessary to secure my booking, and why this critical information was not provided beforehand.

Given the circumstances, I am requesting proper compensation for the additional costs incurred and the inconvenience caused. I believe this situation warrants a thorough review and a response to ensure that future customers do not face similar issues.

I Booked A Hotel Through Agoda On 22nd Of December 2023 For Two Days(24-26 Dec 2023) With Booking ID [protected]. I Paid 13, 467 Rupees For The Same. After Few Days I Got Notified By My Bank That The Transaction Has Been Converted Into 24 Months Of EMIs. I Was Shocked As I Never Requested For It In The First Place. According My Credit Card Company, I Will Be Liable To Pay Additional 2200 Rupees Of Interest Plus 119 Rupees As Processing Fee For The Same In 24 Months . When I Raised The Concern With My CC Company, They Informed That The Request For EMI Conversion Was Made From The Merchant's End(Agoda Company). When I Confronted Agoda On This, First They Kept Delaying The Response And When They Reverted Back After 2 Weeks, They Informed Me That The Emi Request Was Made From My End But Failed To Provide Any Proof For The Same. I Informed That I Never Requested For It And It Does Not Even Make Sense To Convert A Transaction Of 13, 467 Rupees To 24 Months Of EMI That Too Paying 2500 Rupees Additionally. If I Can Afford To Pay 13467 For 2 Nights, I Can Definitely Pay It One Time And There Was No Need To Convert It Into EMI And That Too For 24 Months. Agoda Then Requested Me To Speak To CC Company And Request For Foreclosure. I Did The Same But I Was Informed That I Will Be Required To Pay 3% Foreclosure Charges And Additional Gst Charges On The Principal Amount. When I Communicated The Same To Agoda, They Refused To Pay The Foreclosure Charges And For This Reason I Am Not Able To Close My Credit Card EMIs. I Need Help With This.

I had booked a hotel accomodation using agoda.com
I got hotel booking confimation from the agoda.

when I reached hotel for check-in. Hotel refused to give me room stating that they never accepted any booking.

I had to search for another hotel at midnight with family and paied hefty amount for this.

when I have contacted the agoda support and expain this. they put my call on hold and tried to contact the hotel owner and reverted back that they are not able to contact hotel fellow.

Hi there,

I booked a hotel in Pondicherry through agoda site in November month booking id: [protected], they took the total amount at the booking time and sent me a booking success confirmation message.
But now they are saying the booking is rejected by hotel, it's too late to notify me. I booked flight tickets for the whole family based on agoda hotel booking confirmation. Now all my flight tickets will be wasted.

I made a booking a month ago, it's unfair to reject a booking after a month and they kept my money for one month. It's cheating to give fake booking confirmation.

They are offering me agoda cash it is not useful to me. In November month hotel room prices were less now the hotel room prices are huge.

I made a booking on 1st Nov ‘23 on Agoda for a hotel named Ramatan Resorts in Goa for 5 nights.
The money got debited from my credit card but the booking is not confirmed....

Team Agoda, OYO 253 KK 11 Boutique Inn hotel is not there in that area. This is total fraud.

Bangkok, OYO 253 KK 11 Boutique Inn, 11/10/2023, Booking ID: [protected]

This establishment closed its business long back. It was a horrible experience going to that location. I have tried reaching out to Hotel customer care and Agoda customer service.
I request you to remove this property listing from AGODA website.

I will raise a customer forum complaint against Agoda and OYO now. I was stuck midday with luggage on middle of the road. I had to search other hotel at that time. I had to incur huge expense due to this horrible mistake of yours.

No thanks,

Satish Kumar
[protected]

Hello,
I made a hotel booking on Agoda on August 15. On 23rd Of October, with over 2 months of time left for the actual date, I tried to cancel the booking.
I called up the hotel and they said as the booking was made on the website, I need to cancel there. On the website, I am trying to cancel and the penalty is greater than the booking price. There is 2 months to go and the hotel can get the rooms booked in time.
My complain is how can a website make a room cancellation non-refundable when there is ample time left.
This website does not have a customer care number where I can reach. Plans change and people should be able to alter it especially when there is over 2 months left.
Name of the hotel: Hotel Bachchan Palace
No of Rooms: 3
Total Charge: INR 20, 168.96
Booking Date: 28th Oct 2023 to 30th Dec 2023
Booking ID : [protected]
Reference ID : 6488006

Please help.

Regards,
Divya

I m booking a hotel via Agoda app.
But when I am checking in hotel denied for checking.

I have booked the hotel between 8th to 10th sep and it was three star hotel (HOTEL SAPPHIRE By FAIR HOSPITALITY)mentioned on Agoda.
We reached to hotel by 3 pm, asked for towel they sent by 9 pm in night.started tv, light gone, again started tv, setup box start noising aloud, called for support took two hours with 4 staff again and again new person came and check the device. Says tv is faulty then other came and saying setupbox is faulty and then third came and says it is working now.
Started ac, not working
In morning we started hot water for bath, no hot water, asked staff says hot water will come now.
After half an hour again complaint, staff say no hot water available as we don't have geyser only solar panel is there and we have to wait till sun will boil the water.
It is really very bad situation for me with family and kid. They have charges more than 10k from us for this pathetic service. I want my complete return and to remove the hotel from Agoda website.

I booked a stay with agoda on May 17, 2023. They were claiming a cashback on that purchase ($50.93) after 60 days from checkout. As per this, i requested for the cashback after 60 days from checkout, but they are not responding even after several complaints. I tried to contact their customer service several times, but they are not responding after made me wait for hours and days. They said some technical issue and all data got erased and...

I have booked YOO Stack hotel using Agoda App. The checked in date is today I.e. 7th August and Check out is on 12th August. The booking Id is. [protected].
Today I tried to find the hotel on the location that is shared in booking but I couldn't find. The hotel is not present on that location. I bve tried calling property manager Nikhil Reddy [protected]. Which is mentioned on my booking. But this person is not even responding. I have tried several times but no luck. So finally I decided to book another hotel using OYO app and I booked the hotel. My sincere request to Agoda to cancel the booking and refund my money . And take action against such fraud hotel.

Thanks
Harshal

Recently I went to Sri Lanka, and it was my first international trip. Obviously, I wanted it to go hassle-free, so I made all my hotel bookings beforehand.
I made a hotel booking from Agoda for 21-22 July. The hotel's name is Villa Thawthisa The Boutique Hotel, Unawatuna. Booking ID- [protected]
This was a very traumatic experience. The hotel did not honor our booking. The hotel staff was very very rude and we were legit told by the manager that “You have not made a booking through us directly and you have booked through Agoda, go ask Agoda to give you the room. We are not going to give you the room unless you cancel the Agoda booking and pay 130 USD to us”.

We were unable to contact Agoda Customer Support via call, the only way to contact them was via email and the responses were very slow. Agoda staff kept telling us by mail that the booking is confirmed whereas the hotel was not honoring our booking and was rude to us.

After this, we had to book an overpriced room in another hotel offline due to the short notice. Ideally, we should be compensated for our troubles plus you should give us an apology and assurance that this will never happen again.

I am going to attach the email conversations with Agoda.

Plus I request everyone to not rely on Agoda at least for international trips.
It was a very traumatic experience and they are not even refunding my money. I request Agoda to compensate me for this experience.

Please reach out to me on call and resolve this soon. [protected]

Agoda Booking ID[protected]
I book an hotel room online through agoda.com for date 15/04/2023 for 1 day at katra Jammu for Rs 550.
When I reached the hotel they refused to live with this booking in hotel and they asked me to pay Rs 1200 for room, the booking and hotel management tell me that your booking is not valid we closed our deal with Agoda.com, till now they didn't refund my amount

I booked a stay with agoda on jan 19, 2023. They were claiming a cashback on that purchase ($50.36) after 60 days from checkout. As per this, i requested for the cashback after 60 days from checkout, but they are not responding nor updating status on this. I tried to contact their customer service several times, but they are not responding after made me wait for hours.

After completion of the trip, Agoda cashback rewards was activated. I was intimated that the rewards will be credited by 1 week. Still I have not received the cashback
Check out date March 3, Cashback eligible- may 2

I booked a hotel through agoda FabExpress Lemon Inn
Booking ID:[protected]
Ahmedabad, India
Check in
May 07, 23
Check out
May 08, 23 and paid fuill amount through card. After reaching the hotel the hotel denied the booking. i kept caling agoda stranded at reception with luggage. Then after repeated caling i was given hotel fabexpress relax inn that too without breakfast and which was available at a lower price and a cheap hotel.i took a taxi again to reach this hotel. I wana claim refund and cab charges for the inconvience caused to me and the breach of trust caused by agoda as it cant be trusted for bookings in near future.

I had booked for hotel through Agoda.com on 28-Dec-2022.As there was problem in getting the payments done the booking got cancelled automatically….when I contact Agoda customer they said to drop mail with evidence.After verification I received mail from Agoda on 27-feb-2023 stating refund confirmed and it will be credited within 15 business days.I have not received payment yet..I dropped mail twice but there was no reply from Agoda.

My booking id is[protected].. My issue is I'm not able to claim cashback rewards.. I have contacted agoda customer service by chat, tried to call them on their indian number but couldn't get connected, then sent an email regarding this issue.. But still didn't get satisfying answer.. Agoda service is really irritating.. This app always show irrelevant error like service not available try after 24hrs Or connect to internet when I'm already...

My booking id is[protected].. My issue is I'm not able to claim cashback rewards.. I have contacted agoda customer service by chat, tried to call them on their indian number but couldn't get connected, then sent an email regarding this issue.. But stills didn't get satisfying answer.. Agoda service is really irritating.. This app always show irrelevant error like service not available try after 24hrs Or connect to internet when I'm already...

I have booked an Executive Suite hotel room in the Lalitha Mahal Palace Hotel for 2 Nights i.e. from 31 March 2023 to 02 April 2023
I paid the amount 12, 770/- on 24 March 2023
But the amount of 12, 770/- deducted twice form my STATE BANK OF INDIA
bank account
i.e. A total of 25, 540/- is deducted from my bank account for that single payment
Bank account number: [protected]
Agoda booking ID :[protected]
So now I am requesting refund of the money that deducted second time from my bank account
i.e. 12, 770/-

Hi, Agoda runs a price freeze policy, in which you can freeze the price of a stay for a certain number of days, given the room is still available. I froze the price for a room at 5000 INR. I had 2 bookings to make, for which i used the price freeze option for one and made a direct booking for second. When I was booking the second room, nowhere in my billing did it show my deposit was being used. Also the deposit can only be used through the link they provide by email or through the specific link provided in your booking profile. So when I made the second booking, the bill generated did not display my deposit was used and so when I went ahead and used the specific link to actually use the price freeze to book my room, with the deposit, i found out they had used my deposit for the second booking, which i did not land up doing altogether because of their fault Later i can see that they have generated 2 different bills altogether, one bill that i received while making the booking, does not even show that they have added my deposit and the bill on my account shows that they have. How can a bill with the same booking id have 2 different itemizations. Agoda maybe running a fraud.

Recently we had booked four multiple day stays at Delhi for a expo. As per India GST act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no. Agoda is providing only the payment receipt, which is of no use to me, since the same cannot be used for taking gst credit. The hotels associated with agoda says, the agoda will provide the invoice. That may b the case of tax evasion. How can they...

Refund for the hotel booking not recieved

We had booked hotel from Agoda with full online payment but today when we reach there hotel manager did'nt allow us to enter in hotel they said we didnt allow you to enter in this rate and now we are standing outside hotel we were trying since morning to contact Agoda service centre but there were no response hotel- Agoda Booking id[protected]

I booked a hotel 6581 OYO Ascott inn' on 4th Feb at Ascot Inn, Saki naka.

The hotel flat out denied checking me in, and said they have no deal with Agoda. I'm still on line with Agoda as we speak, they've kept me on hold for 10 mins, no response.

Booking ID:[protected]
Name: Gaurav Kotian