Agoda — Didnt get claimed cashback

I booked a stay with agoda on jan 19, 2023. They were claiming a cashback on that purchase ($50.36) after 60 days from checkout. As per this, i requested for the cashback after 60 days from checkout, but they are not responding nor updating status on this. I tried to contact their customer service several times, but they are not responding after made me wait for hours.
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