Agoda — Flight modifcation fees

Khadija Kapasi
14:44 (35 minutes ago)
to privacy

Dear Team!

I'm writing this email to express my disappointment with the service that Agoda is providing. I booked my flight yesterday with PRN BIL9HE, and I immediatelAgoda called Agoda's customer care service to change the date for my flight. The customer service didn't help me and told me to contact the airline in which I booked to make to modify the flight booking after the call with Agoda customer care I called up the airline, and they told me that I booked my flight through a travel agent which is Agoda hence they cannot make the respective changes in the booking however Agoda was allowed to modify the booking being my travel agent. After which, I get back to Agoda again and they told me to wait as they will confirm the price that will take to change the booking. The ticket is booked for the day after tomorrow and I immediately asked Agoda to alter my booking without any further delay but they are making me wait and causing delay in the modification of the flight booking which is not my fault. As time is passing and so is the day, I am to be charged more penalty fees and a higher flight difference rate while until yesterday I was getting no flight difference rate because it was the same price now, the delay is not because of me it's because of Agoda so why should I pay the penalty and flight different fee which is not my fault? Agoda's service is so slow. if Agoda is my travel agent they need to solve my problem ASAP without causing more penalty free and delay to me as it was an urgent request. if I were to travel tomorrow and change my flight dates is taking soo long it is causing so much inconvenience and worry to me and my plan because of Agoda's services why will I ever book from Agoda? I can always use other travel agents who can be faster and better. Agoda is not at all helping. instead, their customer care service provider is cutting the call on me while I'm filing the complaint and they are disrespectful and rude.

The cause of the delay is not me and hence the higher penalty rates and flight difference rates are not supposed to be paid by me. Please waive the charges for me because if I had not booked from Agoda I would have made my booking changes immediately within 5 minutes, or any other travel agent helps resolve the issue within 30-45 min. but Agoda's service is so bad and causing me to pay so much.

I would appreciate your response and fair justice.