This is with reference to the above booking ID, when we visited the hotel for our check in with senior citizen parents and a minor child we were denied check in stating that there is no such booking in our name and were not allowed to check in to the hotel.The staff was not ready to help us even though we showed the confirmed booking on account of which after 2 hours of mental trauma in a desert area we had to find another accommodation and hotel to check in which is unwarranted for.The worst experience was that there was no customer service number to contact agoda and the hotel was continuously insisting that only agoda could help us and it is not in their purview.
Looking for an immediate resolution and compensation for the ordeal. Was this information helpful? | 
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