We booked Hotel through Agoda vide Booking ID[protected] for the Date 29 Dec 2022 in Royal Neil Hotel, Neil Island, Payment was debited on 22.Dec 2022. Confirmation Email also received from Agoda however when today guest reached the Hotel they said that there is no such booking confirmation from there side to Agoda so they are unable to provide the booking.
Is it not a duty of Agoda to confirm with hotel before issuing any confirmation to customer.
Now refund + penalty may be given by M/s. Agoda regarding this transaction. Was this information helpful? | 
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