Agoda — Prepaid hotel denied booking

Website:Agoda

I booked a hotel through agoda FabExpress Lemon Inn
Booking ID:[protected]
Ahmedabad, India
Check in
May 07, 23
Check out
May 08, 23 and paid fuill amount through card. After reaching the hotel the hotel denied the booking. i kept caling agoda stranded at reception with luggage. Then after repeated caling i was given hotel fabexpress relax inn that too without breakfast and which was available at a lower price and a cheap hotel.i took a taxi again to reach this hotel. I wana claim refund and cab charges for the inconvience caused to me and the breach of trust caused by agoda as it cant be trusted for bookings in near future.
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