Agoda — Service not provided

Website:

www.agoda.com/en-in/?site_id=1891461&tag=3cda3586-9ec8-88d2-2819-7b1e8bb3ad04&device=m&network=g&adid=577615536148&rand=10848076193675593721&expid=&adpos=&aud=kwd-2230651387&gclid=CjwKCAjwyNSo

I m booking a hotel via Agoda app.
But when I am checking in hotel denied for checking.