Agoda — Very unprofessional and no amenities hotel

I have booked the hotel between 8th to 10th sep and it was three star hotel (HOTEL SAPPHIRE By FAIR HOSPITALITY)mentioned on Agoda.
We reached to hotel by 3 pm, asked for towel they sent by 9 pm in night.started tv, light gone, again started tv, setup box start noising aloud, called for support took two hours with 4 staff again and again new person came and check the device. Says tv is faulty then other came and saying setupbox is faulty and then third came and says it is working now.
Started ac, not working
In morning we started hot water for bath, no hot water, asked staff says hot water will come now.
After half an hour again complaint, staff say no hot water available as we don't have geyser only solar panel is there and we have to wait till sun will boil the water.
It is really very bad situation for me with family and kid. They have charges more than 10k from us for this pathetic service. I want my complete return and to remove the hotel from Agoda website.