[Resolved]  Air Asia — Air asia deducted money from my account without doing a confirm booking

Address:

Bangalore, Karnataka

AirAsia AirAsiaIndia ‪#‎AirAsiaSucks‬ ‪#‎AirAsiaFraud‬ ‪#‎AirAsiaTakenMyMoney‬. Air Asia, I have tried to book my flight to jaipur from Bangalore on 13th Dec 2014 and I am writing this on FB after 6 days of mental torture by aisaisa and its customer care executives like JEEVA who made me hold the phone for approximately 4 hours just to get my money back for a booking which they never booked and not ever cared to respond to customer for not booking it. If by luck they pick my call then they say Our India backened systems are down since 13th and we are not able to reach. They suggest to reach air asia through askairaisa.com and chat with them .I tried on 17th Dec and chat was saying please reach out to us after 16th Dec. So their whole technical system is down and not reliable and they deducted money from a passenger because may be their payment gateway was also down. They never cared to reachout to the customer and when customer called them First they said 1) We have not got your bookings so raise online complain and we will check 2) When you raised it they say attach your bank transaction details 3) When you attach that they don't get back to you. And when you call them again after 40 mins of long wait holding phone all you get to hear that Our India support system is down and we will surely call you back within 24 hours 4) You wait for 48 hours and finally you call them back . Again they say our India support system is down and we will surely call back within 24 hours .And when you say same thing I heard 48 hours back and I want a resolution they keep you on hold for 1 hour with cc doesn't even care to respond back 5) Finally they say in next 72 hours your booking will be confirmed which you have tried on 13th Dec 2014. When you say I don't want my booking any more its more than 8 days and I have booked another flight. All I want is my money back. They say we cant give you money back . We will confirm your booking in 72 hours and then you have to raise e-form through our website to claim back your refund by providing all the details. It will take 7 working days. I am feeling so helpless and cheated. These guys are cheaters and doesn't care about customers at all. All they want to make money using hard earned money of customers. If you have little shame left then Please respond to this message and make sure that I get my refund back with no delay. Also hire your customer care executives with atleast basic knowledge of the system and educate them on how to deal with customers. I feel so privileged that I have internet and all the time to spend with these guys else they have made sure that any other person with no knowledge and access of internet can ever get his money back. Thanks you Air Asia. You Suck