Air Asia Airlines — Not returning refund amount Rs.2660 for failed transaction

Dear Sir, I booked an Itinerary RICJGH on Air Asia airlines the transaction failed during first time and the amount got deducted from my ICICI bank account. I raised a case with them (CAS[protected]PHPM3D) on 15th Dec 2014 and I didn't get any response (SLA time is 14 Days). After 14 days I raised case (CAS[protected]J54) on 31st Dec 2014 so far I didn't get any response so far. Please help me to get my money back. The following are transaction details given below. Failed Transaction: ============== Transcation date : 13/12/2014 Transaction Reference : BIL/[protected]/Air Asia/AIRASIA.COM-BL Transaction Amt : Rs. 2, 660.00 Second time Successful Transaction: =========================== Transcation date : 13/12/2014 Transaction Reference : BIL/[protected]/Air Asia Mamiyar/AIRASI Transaction Amt : 2, 660.00 Thanks and Regards Ramachandra Prabu