Air Asia — Boarding denied

Address:560033
Website:AirAsia

I had a booking from Hong Kong to Kuala Lumpur on 14th may 2016 by flight number AK 131 with seat nmbr 26C departing at 20:25 from Hong Kong
I checked in around 5:45 first I was issued boarding pass to be taken back again on pretending to give after checking again
The lady at the counter denied boarding due to her ignorance and poor knowledge saying she cannot allow boarding as there was no visa
Actually I had onward ticket from Kuala Lumpur to Bangalore within 60 hours and for Indian passport if there is onward ticket there is transit visa on arrival
Any AirAsia staff denied boarding and issued new ticket by taking a payment of 2200HK$app
I demand compensation from air Asia
Regards shafiq
[protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air Asia
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    689
    Pending
    0
    Resolved
    48
    Air Asia  Phone
    +91 80 3300 8000
    Air Asia  Address
    #91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India - 560025
    View all Air Asia contact information