Air Asia — flight cancelled but no rescheduling/refund provided

chetanshah29

from Pune, Maharashtra

Website:

www.airasia.com

I had booked flight with air asia delhi-pune (Pnr-gwyt4n) for 01-jan-2018. The flight (I5-735) was cancelled at last moment when the boarding was taking place. Reason mentioned was bad weather at delhi airport. Whereas all flights from other airlines as well as air asia were arriving and departing from delhi.

No option for rescheduling/accommodation was provided. Forcefully i had to book new flight (Indigo-6e-769) pnr-vkgbke that cost me rs 14929/-

I contacted the air asia nodal officer (Case reference:[protected] on 02-jan-2018. No response from them till date.

Per dgca norms on cancellation (Car, section 3, series m, part iv), i am expecting following:

- full refund for my cancelled air asia flight (I5-735)[rs. 5361/-]
- compensation for my indigo flight (6e-769)[rs. 14929/-]

Please help!!

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Jan 09, 2018

Updated by chetanshah29 For further details, please contact me at: [protected]

Jan 10, 2018

Updated by chetanshah29 Nodal officer offered to refund Air Asia flight but refused to compensate for Indigo flight that I had to forcefully book due to Air Asia's inability to provide alternate flight/provide accommodation. The case reference: 01326659 was closed without proper resolution.

I have opened a new support case with them, case reference: 01465862. The fight for right continues.