Air Asia — Given me wrong tickets and not taking an ownership of their mistake.

Address:

New Delhi, Delhi

I am travelling to Thailand in the month of November 2015 from Delhi we are 2 passengers. i have booked 2 tickets from Bangkok to Phuket on 10th September for the month of November post making the payment i received the ticket for 11 September 9:00 am which is impossible to believe and travel because i am based out of Delhi. i immediately called the customer service number based out of Chennai and they asked me to lodge a complain by filling an e form, i did the same thrice and below mail trail will explain the feedback i have got from your back end team. As a proof of my travelling i am attaching my Delhi Bangkok tickets in this mail ( below). i expect you to understand my concern that it's a technical fault ( as narrated by customer care executive i spoke with) of Air Asia's website/ server and the solution i am getting is to pay the fine ( change fees) which is way higher than i can afford. it is clearly not my mistake and i should not be the one suffering loss. i expect you to refund me my money so that i can re book my tickets for November, i could not do it again because i am shot on funds since when i have got the wrong tickets from Air Asia its my first experience with Air Asia and it had disappointed me to the core, i myself is from marketing and travel industry and i understand the value of a loyal customer, i am a frequent flyer with Thai and Jet airways but this time i believed and trust in Air Asia. I hope i could make you understand my situation and hoping for a positive and acceptable response from two of you senior management from Air Asia. My booking id is- ZC9P4P Name of Passanger- Karan Kalra and shallu Aggarwal