Air Asia — Issue of boarding pass in kaula lampur

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Air Asia and Cleartrip

I had booked air ticket from bangalore to singapore and back. The tickets were booked through cleartrip.com. The complaint is regarding the return journey.
The tickets were booked in Air Asia. The return journey started at Singapore at 21.20 on 12 Oct 2016 through Air Asia AK 720, reached Kaulalampur at 22.30 and we had to catch the connecting flight to Kochi through Air Asia Flight Ak 37 at 6.00 on 13 october 2016. We were four passangers and we had no interest to visit Malasia, and hence we had not taken the visa of malasia. However at Kaulalampur, the air asia personnel refused to issue the boarding pass through the transist corridor and asked us to go out of the terminal and get the boarding pass. for this we had to take a visa on arrival which cost us 414.6 ringget (105 USD).
Now the complaint
1. We had no intention of visiting malasia and unnecessarialy had to pay the visa on arrival fee.
2 . we were told that the malasia visa was not necessary if not interested in visiting the country.
3. The personel at the Air Asia counter in KL were not helpful and tried to harras us. we were told that since we had taken the ticket through skypicker, AIR ASIA is not at all interested to help us.

The details of our tickets ticket ID [protected]
PNR NO T6CPSS, W44K4S, SC9E3V, OBCKNL, IK3N2K
T6CPSS W44K4S SC9E3V OBCKNL IK3N2K
T6CPSS W44K4S SC9E3V OBCKNL IK3N2K
T6CPSS W44K4S SC9E3V OBCKNL IK3N2K

Name of the passangers anil Shastry, Harshavardhan, Anjana Shastry & sunil Shastry
we request the refund of the visa charges and a warning to Air Asia to not allow such things to happen in future

harshavardhan
#101, Srinilayam, Tunganagar main Road,
Bengaluru 560091