Air Asia — no credit account no refund and no customer support

I had booked a flight on june 8th. And they had cancelled the flight saying some reason and that to open a air asia credit account and submit a form both of which i did and nothing came. When i contacted to open a ticket i couldn't reach them but they sent mail saying no account under my name while i have all the proofs for the same.
I tried to reach them through call chat and nothing.. And no refund nor credit still got credited.
So i tried to get refund from go ibibo (Another scam) which doesnt said anything but took a cancellation request (Which i cannot revert) saying refund amount is 0. I didnt cancel my ticket, the airlines themselves cancelled and not giving my money.
Please help.